Owners of the 2024 Chevrolet Trax have encountered a peculiar issue with their vehicle’s audio system – a low-frequency booming or drumming noise coming from the speakers. This problem is noticeable even when the radio is off, typically occurring when the engine is running between 1500 and 2000 RPM under steady conditions, such as highway cruising.

Trax Radio Booming Cause: Active Noise Cancelling System

The cause of this booming sound has been identified as a malfunction in the vehicle’s Active Noise Cancelling (ANC) system. Instead of reducing cabin noise, the ANC system is inadvertently generating this low-frequency sound through the speakers.

Trax Radio Booming The Solution: Software Update

General Motors has recognized this issue and issued a service bulletin to rectify it. The solution involves a software update to the radio system, specifically targeting the glitch in the ANC system. This update is designed to eliminate unwanted noise and restore the radio’s normal operation.

What Owners Need to Do

If you are experiencing this booming sound in your 2024 Chevrolet Trax, the recommended course of action is to visit your local Chevrolet dealership. The dealership will perform the necessary software update to your vehicle’s radio system. This service is covered under warranty for eligible vehicles, and your dealer will have all the details regarding the warranty coverage.

Dealership Support

When you take your Trax to the dealership, make sure to reference TSB 23-NA-194. Trained technicians will handle the software update, ensuring that the audio system functions as intended without any unwanted noise. The process is straightforward and should not take much time. If the dealership needs to keep the vehicle for an extended time a loaner should be offered and the fix covered under warranty.