Motive Gear SUCKS!!!

[Mad Dog]

This is the type of service we can expect from MOTIVE GEAR.

 

OnWednesday I emailed Motive Gear to inquire about some gears.

 

I wrote:

 

I have a 2001 chevrolet 2500HD crew cab 4x4 with the

8.1L and the Allison transmission.

I think I have the 14 bolt with 11.5" ring gear in the rear and the 9.25"

IFS in the front. I currently have 3.73 gears and am looking for 4.56. I

don't see the rear on your web site, do you have one for me?

Also under the 9.25" IFS front your site says the ring gear dia. is 8.875"

is this correct?

How about case breaks on the rear?

Thanks much!

 

 

Mike Dorn

 

 

 

 

Notice I asked 3 questions:

1) do you have gears for my application.

2) Your web site says a 9.25" IFS has a 8.875" ring gear - is this really correct?

3) at what ratios does the case need to be changed.

 

 

This is the reply I got:

 

Mike, Motive Gear is not currently producing gears for thr 11 1/2" GM yet.

> >> >We do produce the 9.25IFS gears through a 4.56. The 11 1/2 " will be down

> >> >the road sometime.

> >> >

> >> >                                                 MG

 

 

 

Note he only answered one question. I am so sick and tired of crappy customer service!!!

So I wote him back and said:

 

 

> >>Bob,

> >>

> >>Thanks for getting back to me, you are one of only a few who have.

> >>

> >>I must wonder though, if you read my questions.

> >>

> >>If you look at what I asked and then look at your response, you will see

> >>that you only responded to 1 question out of the 3 that I asked. I must

> >>wonder if you run the rest of your business in this manner.

> >>

> >>Poor customer service WILL result in a loss of business, as it just has.

> >>

> >>Mike Dorn

 

 

 

 

This obviously pissed him off because he wrote back this:

 

 

> >>Mike, your welcome. I usually like to respond quickly. In your case however,

> >>I wish I hadn't. As for the way I run my business, that is my business. Here

> >>is a word of advice. Buy Richmond Gear. Please.

 

 

 

 

 

 

What a mutha f-er.

Anybody want to do business with MOTIVE GEAR?

[Jpshostr]

I don't think you were asking for too much there, but I guess he thought so.  

[Kansas Kid]

Boy, I would have hated to see his response if you had asked a more technical question.  I don't see why he got so bent out of shape, it would have probably only taken about 5 minutes to get the answers to your question if he didn't already know them.

[Zane]

Thats not too nice! :sneek:

[chevy4x4trucks]

Well, I guess they don't have a "the customer is always right" policy there.  Oh well, if you don't like one place you can just shrug them off and move onto another.  That's the great thing today, one company will want your business even if another doesn't.

[Guest Friz]

There is no way he would get any of my money.

[2000 GMC]

Sounds like the owner is a big tube steak.  Don't sweat it to many places out there that will give you the service you want.

[TheScaryGuy]

Thats BS.  Give me his Email, I'll tell him that by treating one of my fellow GM-Trucks.com members with such kindness he'll be happy to know hes not getting any business from at least 800+ people, which in turn we will send to Pickuptruck.com and ZR2.com, and any other vehicle enthusiast site we can think of.  And I'll tell him don't worry, We Will All Buy from Richmond..... :sneek:  :sneek:  

[TxDoc]

I was thinking, what if you had bought his product(s) and had a problem after the sale was completed?  Well, you, and the rest of us, won't have to worry about that, now!  Thanks for letting us know.