3500 - brakes and rotors failing

[loop67]

I have a 2004 1 ton w/ 17,000 miles and is at the GM service center for it's third set of brakes and rotors - yes 3rd! Not just front or rear - but all of them. GM is not acknowledging that they have a problem with the disk brakes but we purchased a shield from a company in Canada for this truck before GM came out with the service bulletin to help aleviate the problem. This truck does spend a lot of time on the ranch in the mud, but our '98 had over 100,000 miles and had the brakes relpaced once. This now getting expensive and it's about to get ugly with the GM customer service again!

 

Any suggestions

[Scyry]

Is there lemon laws in Canada? That be a 3 time loser here in most of the states.

[loop67]

Is there lemon laws in Canada?  That be a 3 time loser here in most of the states.

 

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We bought the shield form a company in Canada - the truck is in Oklahoma. It's actually the same shield GM is telling eveyone to use, but with the GM price tag.

[Scyry]

We bought the shield form a company in Canada - the truck is in Oklahoma.  It's actually the same shield GM is telling eveyone to use, but with the GM price tag.

 

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If you are in OK you should be able to threaten a lemon law case and see what GM will do. In most states the lemon law is if you have the same part break 3 times (3 times for the brakes), near when you purchased the vehicle('04) and the part is necessary tho the safety and driveability of the vehicle(brakes would fit that). All states are different, but that is the jist of them. I would look up your state's lemon laws before talking to GM Customer Service. That way you know what you are talking about. Most companies will come around and be willing to deal with you. It can be a long process but will usually involve the company (GM or the dealership) buying the vehicle back and you purchasing a new vehicle from them. Good luck, I have spent days on the phone with GM Customer Service and do not expect them to call you back, even if they say so, call them back if they don't when they say they will.

[loop67]

We bought the shield form a company in Canada - the truck is in Oklahoma.  It's actually the same shield GM is telling eveyone to use, but with the GM price tag.

 

<{POST_SNAPBACK}>

 

 

 

If you are in OK you should be able to threaten a lemon law case and see what GM will do. In most states the lemon law is if you have the same part break 3 times (3 times for the brakes), near when you purchased the vehicle('04) and the part is necessary tho the safety and driveability of the vehicle(brakes would fit that). All states are different, but that is the jist of them. I would look up your state's lemon laws before talking to GM Customer Service. That way you know what you are talking about. Most companies will come around and be willing to deal with you. It can be a long process but will usually involve the company (GM or the dealership) buying the vehicle back and you purchasing a new vehicle from them. Good luck, I have spent days on the phone with GM Customer Service and do not expect them to call you back, even if they say so, call them back if they don't when they say they will.

 

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Our service guy is trying to say that the brake wear is due to abuse. This is a 1 ton flat bed - our ranch feed truck. It spends 90% of the day on the ranch. This time of the year it crawls through mud most of the time. In all the ads on TV all you see is a truck crawling through the mud at a job site or on a fram - but what we do is considered abuse. I have researched the interent for a week now and the are hundreds of brake complaints on trucks form 2001-2005. Pads, rotors, and calipers failing after as few as 3000 miles. It shouldn't happen but it is and GM is burying their head in the sand. Between myself, the ranch and our other companies we have over 20 Chevrolet trucks - but they may be our last if GM won't address the problem and fix it.

 

I find it hard to believe that there are not any other members in this forum that have had this or similar problems or know of someone who have had problems like ours.

[Scyry]

I would still atleast contact a lemon law person if the dealer doesn't want to take you seriously. GM seems to want to treat trucks as cars and not trucks anymore. Trucks should be built for ranches and construction sites, that is not abuse, it is called using the truck. Do you have any other GM new body style trucks? If they are in the same situations and are having no brake issues, you should point that out. I still think you have a lemon law case.

[dannyukonxl]

the 03 ram i had could do anything from 4x4 mudwompin and 4x4 sliding on wet asphalt and what not, i feel like my yukon will start crying if i push it like that, whatever i think the problem is that gm is putting soft materials in the pads making, less noise, more power, less durability, dodge and gm have the same brake supplier, but different pads, my suggestion would be to get some denser , harder pads, that will make more noise, last longer, etc but wont destroy the rotors. i think the problem is that the mud imbeds itself into the softer pad and everytime you mash the pedal you mash the grains of dirt into the rotor, just my 2 cent