4 Wheel Parts/PRO COMP Unsatisfactory RECORD BBB

Z71sc · August 21, 2004

Note: All statements of any wrong-doing are (alleged)

4 wheel Parts has an "Unsatisfactory Record" with the Better Business Bureau when it comes to answering consumer complaints along with the following below:

*Delivery Issues

*Difficulty obtaining Refunds

*Overcharging:::

*Poor Installation

*Poor Customer Service

*Billing Disputes

*Failure to Deliver Ordered Merchandise /Missing Items/Incorrect Items

All this can be verified by obtaining a company reliability report from the Better Business Bureau at ww.labbb.org

If I had read the BBB reliability report on 4 wheel parts or somebody would have warned me, I would have not have spent $15,000.00 at their store.

If an "Improper installation and/or fraud" has been made upon your vehicle, for best results (first) file/send a report the following State/local agencies set up to help you below on the internet.

Then immediately file/send a copy complaint to the Bureau of Automotive Repair and the District Attorney's Consumer Protection Division for your State listed below:

ww.badbusinessbureau.com

ww.autorepair.ca.go

ww.bbb.org

Bureau of Automotive Repair (Main Office)

400 R Street, Suite 5200

Sacramento, CA 95814

916-322-3333

Orange County District Attorney

Consumer Protection Division

401 Civic Center Drive

Santa Ana, CA 92701

Consumer Protection Division

Los Angeles County District Attorney's Office

201 North Figueroa St., Suite 1600

Los Angeles, CA 90012

California

State Offices

Acting Chief

Bureau of Automotive Repair

California Department of Consumer Affairs

10240 Systems Parkway

Sacramento CA 95827

916-255-4300

Toll free in CA: 800-952-5210

TDD: 916-255-1369

Web site: ww.autorepair.ca.gov

Director

California Department of Consumer Affairs

400 R St.

Suite 3000

Sacramento CA 95814

916-445-4465

916-445-2643 (Correspondence and Complaint Review Unit)

Toll free in CA: 1-800-952-5210

TDD/TTY: 916-322-1700 or 1-800-326-2297

Web site: ww.dca.ca.gov

Attorney General

Office of the Attorney General

Public Inquiry Unit

P.O. Box 944255

Sacramento CA 94244-2550

916-322-3360

Toll free in CA: 1-800-952-5225

TDD: 916-324-5564

Web site: ww.caag.state.ca.us

Director

Los Angeles County Department of Consumer Affairs

500 West Temple St.

Room B-96

Los Angeles CA 90012-2706

213-974-1452

Fax: 213-687-0233

Web site: consumer-affairs.co.la.ca.us

Supervising Deputy District Attorney

Consumer/Environmental Protection Unit

Orange County District Attorney's Office

401 Civic Center Dr.

Santana CA 92701

714-347-8706

Fax: 714-568-1250

Deputy City Attorney

Consumer Protection and Fair Housing

1685 Main St.

Room 310

Santa Monica CA 90401

310-458-8336

Fax: 310-395-6727

E-mail: [email protected]

Web site: pen.ci.santa-monica.ca.us/atty/consumer_protection/

A FULL NATIONWIDE LISTING OF ADDRESSES IS AVAILABLE AT www.ripoffreport.com by running a serch of 4 wheel parts.

RECENT EMAILS OF TIRE SEPERATION AND TRUCK CRASHING BELOW:

THE STATE AGENCY BUREAU OF AUTOMOTIVE REPAIRS IS CONDUCTING AN INVESTIGATION INTO 4 WHEEL PARTS. IF YOU NEED TO FILE A COMPLAINT AND/OR HAVE QUESTIONS, PLEASE SEND RESPONSES TO BELOW:

DEPARTMENT OF CONSUMER AFFAIRS

C/o 4 Wheel Parts FRAUD Investigation

701 Kimberly Ave, Suite 120

Placentia, CA 92870

IF YOU HAVE TIRE FAILURE/SEPERATION ISSUES, PLEASE FILE A COMPLAINT WITH The National Highway Traffic Safety Administration below:

www.nhtsa.dot.gov/

I love to see a shock company make tires

I just got off the phone with a freind that was hauling his Case 580 backhoe to a job and had both front tires just split tread on him. The truck is totaled and the trailer also. The 580 will need some work. He called 4 wheel parts and they told him that they will not warrenty them due to heavy loads. he bought the tires because he had a gift certificate to them for some tires. They said they were E rated tires. So he got them 1500 miles later no truck, no trailer, no 2004 backhoe, and no help from a warranty.

All I can say is BFG all the way. Never had a problem with the 12 sets I have owned in 10 years.

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I bought a set of Pro Comp ATs, 33x12.50x17, from Discount Tire in AZ. At a bit over 25k miles, the two fronts were developing significant tread separations and the rears were starting to go as well. Discount contacted Pro Comp and also the manufacturer (Cooper I believe), and neither company would warranty the tires. In the end, with no arguments, Discount stepped up and gave me a 50% tradein allowance on the full price of the tires towards a new set of BFGs. The tires had been regularly rotated and always run with good pressure on an 01 GMC HD. No more Pro Comps for me but Discount Tire has a customer for life.

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My truck came with Procomp tires on it. I have always kept the pressure at 50 lbs as recommended. I am a mechanic and have a compressor at home, so it is not a problem. Last year, I was drivinig down a highway when a tire threw the tread. The tire did not blow out. The tread just spun around the rim tearing up the rear right side of the truck until it completely came off. I almost lost control from the impacts of the tire against the truck. The tire still had 50 lbs of air when I took it off. It had 50 lbs when I had it taken off the next morning for a replacement. Procomp would not pay for damages from a faulty tire unless I sent the tire to them.

I call my insurance and they paid for the damage but asked that I send the tire to procomp for them to look at. Procomp's report stated that the tire was exploded by a sharp object cutting the steel belts causing a blowout. That the tread was thrown off because of no air in the tire because of the blowout. That is a pure lie. The tire did not blow out. They would not send the tire back to me. I was going to turn it into the department of highways. Procomp covered up the fact that their tires are defective.

Requesting resitution for all damages made to my vehicle and a full refund for the value of the tire

Michael

Plano, Texas

Frank S · August 22, 2004

Welcome and sorry you had a problem with them.

I do believe that one post as long as this one is more than enough so please refrain from posting multiple threads about the same thing at the same time.

Wingnut · August 23, 2004

They did great by me...And I only spent $130 on four shocks.

When I went to put the shocks on, they didn't give me the correct hardware for all four shocks.

I called them, and told them that I was on my way back up there to get what I needed, they asked where I lived, and sent a guy over with the parts. (He was getting off work, and headed by my house anyway).

I'll go back.

GF7PE · August 23, 2004

I've priced some stuff from them and they were the highest out of the bunch by a lot. But, when an item is on sale its a good price.

example.... the wheels I bought, they were $83 high each before frieght

Machine · August 24, 2004

You're right, maybe you should have done a little more research before dropping $15K.

May I ask what $15K gets you? A Bigfoot Conversion?!

I had my 2500HD lifted at 4 Wheel Parts. They priced out everything on the estimate before doing any work. The installation and the final bill was right on target. In addition, they even took back a set a wheels that I didn't like and swapped them for different set - all this with about 700 miles on them. Free.

Sorry, there's two sides to every story, but it's up to you do go into more details rather than passing by this forum and posting your complaint.

Z71sc · August 24, 2004

Well, the whole story is about 4 pages, but here goes.

I purchased,

Rancho suspension kit,

(5) $475.00 Wheels each,

Tires,

Supercharger

guages

, PIAA lights

, Pre- runner bar

Rancho Skid plate

rear diff skid plate

the list keeps going.

I have to use the legal terminology. It is (alleged) that he mechanics leaked installation silicone in the oil pan. Ths caused the oil pick up filtrer screen to become restricted.

The truck overheated and detonated. It was this shops first supercharger.

The brand new 6,000 mile $41,000 mile trucks engine turned into a "Grenade".

Oil pan was dropped at a place that does Blowers and superchargers and they wrote, "IMPROPER INSTALLATION." The list goes on.

4 Wheel parts didn't write a check for the damages, they tried everything to get out of it. CRIME is an understanment.

RIPOFFREPORT CONTAING ACTUAL REPORT AND PHOTOS

Mule · August 31, 2004

My experience with 4 Wheel Parts has been completely mixed.

One shop was completely professional, technically outstanding, friendly and inexpensive. Free, pleasant advice anytime. This was in OKC.

After I moved to another state, I thought I was lucky there was another 4 Wheel Parts in town. The worst automotive business I have ever seen. Very expensive, technically poor (two incorrect alignments, incorrectly installed suspension bushings, incorrectly installed pitman arm), very rude, and more concerned with moving products than helping customers. Always left my truck dirty inside and out. Even broke a set of sunglasses in the truck.

Now here is where they lost my business:

Me - I need this part, this part number.

Them - Let me look (20 minutes).

Me - Okay, how long to get it?

Them - Two weeks.

Me - FedEx?

Them - No.

That night, 4 Wheel Parts 1-800 number Customer Service - Sure, we can FedEx that to you. It will be at your door tomorrow.

My point? All dependent on who is running and operating the store.

Z71sc · September 1, 2004

I've put this put this up at a cuple of sites and I have heard nothing but good things about OK.

TEXAS and CALIFORNIA are a nightmare. there is more.

Let me tell you the dirty little secrets of 4 wheel parts.

Company policy when an ERROR occurs either in shipping and/or installation is to make the customer absorb the cost of re-shipping and/or rental car expenses.

How do I know, the President of the comapny did it to me while we were standing in front of the main corporate headquarters.

In addition. 4 Wheel Parts and the BBB had practiced (CONCELAMENT OF COMPLAINTS) by transferings actual filed coplaints against stores all over the U.S to the (Main Corprate Address in Compton, CA)

When I filed my complant against one of their stores for, "Improper Installation," the address was magically changed from that store to the Main Corporate Headquarters in Compton, CA.

This type of deceit/trickery gave all their other stores a near, "Perfect/Spotless" Satisfactory Record.

As you look at Better Businness Bureau Company Reliability Report for the Main Headquarters in in Compton, CA at www.labbb.org/ it states the following:

4 wheel Parts has an "Unsatisfactory Record" with the Better Business Bureau when it comes to answering consumer complaints along with the following below:

*Delivery Issues

*Difficulty obtaining Refunds

*Overcharging:

*POOR INSTALLATION

*Poor Customer Service

*Billing Disputes

*Failure to Deliver Ordered Merchandise /Missing Items/Incorrect Items

The Main 4 Wheel Parts Corporate Office does not have workshops to perform any-kind of, "Installations."

The Main Corporate Headquarters takes orders, has offices, and shipes out parts and supplies to all of its stores.

In addition, one of their sotes had their license violated by the STATE CONSUMER AFFAIRS BUREAU of Automotive Repairs

several years ago. They once again engaged in (CONCELAMENT OF VIOLATION) by changing the name

under which the license is held from the founder of the company, Gerorge Adler....to the current

President (son Greg Adler).

So, what's the point trying to look up a companies violations, unless

you're experienced like me.

This is company policy and the DIRTY LITTLE SECRET

Their PRO COMP TIRES may also have a very (LOW) maximum speed limit of 94 mph, which many drivers these days drive occasionally developing SEVERE tire pulls and bulges in the tires.

BDZ71 · September 2, 2004

Is it really worth it to go running around Signing up to EVERY truck forum you can find and posting this same post?

GF7PE · September 2, 2004

I think so.

if there is a potential issue, wouldnt you want to know about it before hand?

Z71sc · September 12, 2004

(Disclaimer: Any wrong Doing is (alleged)

GF7PE said: if there is a potential issue, wouldnt you want to know about it before hand

Z71sc respose: You are clearly very intelligent, so I'm goig to respod to you first.

4 wheel parts lawyers were caught blatantly lying in their response to my Better Business Bureau Complaint on them. This pissed off the main supervisor of the BBB along with myself, causing the supervisor to rewrite their Company Reliability Report for the worst available at www.labbb.org.

In direct response I took this issue to the internet and posted it on just (1) site.

I then filed a complaint with the STATE AGENCY Bureau of Automotive Repair. In direct response, the in house lawyers were set out to degrade and/or to destroy the Investigation by any means necessary. The 4WP lawyers began to slander me to the point that the investigator had become BIASED towards me before we had even had our first meeting together. This lack of ethics, bully tactics really PISSED ME OFF, so I hit them hard on the internet.

I contacted the main supervisor at the Bureau of Automotive Repair and requested for a (NEW UNBIASED INVESTIGATOR). The main supervisor of the agency decided to take over the case himself.

At a later time, a manager of 4 Wheel Parts driving a brand new 911 convertible was caught by me hanging around outside my parents. In direct response and not having any money, I once again used the power of the web, at this time I still did not know what an AVATAR was or how to upload it.

ALL of 4 wheel parts threats and intimidations blew up in their faces, as I took that energy and stuck it back to them on the internet.

4 Wheel Parts attempted to also intimidate by stating in a letter to me, "That they had unlimited resources (Money) to wipe me out in litigation."

In any law suit case, if anyone has a misdemeanor and/or felony...lawyers will use it against you to force you to settle....stating that they will make you look like crap in front of a jury. Well I DO NOT HAVE ANY CRIMINAL RECORD THAT THEY CAN USE TO FORCE ME TO SETTLE. So , 4 Wheel Parts hired a private detective to go to every place that I lived, houses, neighbors, police stations, to dig up anything to use against me, parking tickets, police reports, neighbors.

I got several phone calls saying that there is a BALD guy asking questions about you. ONCE AGAIN, In direct response I used the power of the web to put them back in their hillbilly box, I looked up all their criminal records and slapped them on the internet to see how they liked it.

I began to look through legal documents, specific letters of complaints, or other issues regarding this case this that would make 4 wheel parts very bad. They were all taken out by their lawyer leaving me furious. Little does their inexperienced 29 year old new lawyer know that all these letters were also carbon copied/sent to the State Agency Investigator.

THE POINT IS, HOW WOULD ANYONE OF YOU PEOLE WOULD LIKE 4 Wheel Parts to interfere in State investigation on them that you filed, slander you, try to intimidate you in several ways...even by coming over your parents house, and try to force you to settle.

EXACTLY MY POINT, I do not have money, so I used one what companies HATE and FEAR....the power of the internet.

http://www.ripoffreport.com/reports/ripoff112163.htm

My email has been overflowing with over 200 responses on tire complaints and horrible service with regards to 4 Wheel Parts. I have pasted some below:

Diesel Enthusiast

Group: Diesel Enthusiast

Joined: 08 July 2004

Location: Texas

Posts: 24

I bought a set of Xterrains for my Dmax and had nothing but problems. Drifting, front end shakes & tire wear. I pulled them off after 15k. Yes I got them from 4WP. I've had issues with them in the past.. I know better that to buy from them. They did the lift on my 1/2 ton and they told me 35" tires would fit no problem with this lift. Two days later I crushed the finders. They told me..well most people don't go offroading when they get a lift. I took the manager for a ride and found the deepest ditch I could find to show him the problem. All they would do is buy me a set of finder flares to cover the damage. I was hot.... They really need to get it together...

__________________

Regular

Join Date: Oct 2003

Location: North Carolina

Posts: 354

s**t, 4wheel parts just bent me over a week ago. In my book they are a bunch of crooks and i like the post. I ordered tires from them, told me free shipping, then charged me for shipping and a pallet fee. The d**n tires didn't even show up on a pallet. I asked if they were having any sales on tires because i could wait a month or so if needed, they told me no. Two days later i recieve an advertisment from them stating sale on all tires, and just above that there was a huge free shipping banner! What a load of s**t! So i called and the customer service guys said he couldn't answer any questions and told me to call back later and talk to an internet rep. That guy couldn't answer any questions and told me to call back later! 4WHEELPARTS SUCKS!!!!!!!!!!!!

Regular

Join Date: Oct 2003

Location: North Carolina

Posts: 354

I guess i should have said a little more. Tthe tread pattern is exactly like the BFGs. Just look at them side by side. I did cut the side wall on one after having them for 2 weeks. 4wheel fawk ups wouldn't even think about replacing it, even with the waranty. I had them and ran them for 3,000 miles on an isuzu trooper, then sold them to my roommy. He has them on his Taco for 35,000 and going miles. So i would have to say the wear is not bad at all.

Recruit

Joined: 07 Jul 2004

Posts: 3

Posted: Sat Aug 28, 2004 6:28 am Post subject:

Contact Pro Comp directly. A friend of mine had almost 20,000 on his Pro Comp M/Ts and the same problem as you. He contacted than and ended up getting a COMPLETELY NEW set delivered to his house for free. They even forgot to pickup his old ones and I ended up buying them for $50 then resold them for a trail rig for $200.

The Original

Registered: May 2002

Location: OKC, OK

Posts: 1526

Truck: 95 XJ

Offline

They've screwed me too many times. I ordered my 37's from, them and they took a month so I called to find out that they had shipped them to somewhere in AZ. So apparently someone there got a free set of 37" MT/R's. I finally fought with them for about 2 months or so, and reported them to the BBB so I got my tires eventually. I got that stupid ass warranty also, and my tires had about 8k on them and they wouldnt replace mine either.

One of the guys at the OKC store here even tried to tell me that my Cherokee had torsion bar front suspension. LOL I dunno if hes just stupid or if he was looking up the wrong vehicle. He even ARGUED with me about it for 5 minutes...

Gender:

Posts: 36

Re:

« Reply #18 on: Sep 9th, 2004, 12:04am »

________________________________________

While we are on the subject of crappy tires I'll warn you about MTR's, they suck. If you use them for anything but slickrock I hope you have a deep pocket. Mine are barely street legal after 12000 miles and I have rotated them every 2500 miles, and dont tow anything because my wrangler is too wimpy. BFG all the way.

Member

Join Date: Jul 2002

Location: Los Angeles

Posts: 338

Quote:

Originally Posted by Sea

when will the 36x13:50x15 bias Iroks be off backorder in stock?

good luck getting a real answer from 4wp on that... Me and my buddy purchased iroks on the 15th of last month. I paid for the 39.5x13.5 bias and he paid for the 36x13.5 bias.. We were told they would be in the next day on the 16th.. We went back and were told they would be there on the 23rd... nothing.... we were then told the 30th for sure... nothing.. they said they would be in last monday... nothing.. then they told us they would be there on wednesday... nothing........................ now they say the 15th of this month which happens to be a friggin Sunday.... My buddy had them change his order and now has some tsl's... Im still waiting...

__________________

1995 Bronco/2003 F250

Rookie

Join Date: Oct 2002

Posts: 32

Re: 4 wheel parts

________________________________________

As a ex employee of 4 wheel parts , although i dont agree with everything the guy said , most of the stuff he said is true , there in business to do one thing and thats take people's money, i commend him for getting the truth out there if he helps but one person not spend money there or not use bad tyres he has done his job , im sure you all remember the deal OTJ gave me on the diamond plate , did i get slammed for that sure but you know what bad news travels real fast in the automotive industry , do you see 4 wheel parts standing up or using there Lawyers to help us fight the tree huggers in our fight to keep land open to orv use "NO YOU DONT " they make billions of dollars from people yearly yet they have a bottem line of doing one thing making money,my hats off to you dude and good luck on your fight , Experience is what you get when you don't get what you want:

New Boot

Reged: 02/13/04

Posts: 10

Procomp tire exploded [Re:Z71sc]

08/30/04 04:10 PM (4.7.18.144)

My truck came with Procomp tires on it. I have always kept the pressure at 50 lbs as recommended. I am a mechanic and have a compressor at home, so it is not a problem. Last year, I was drivinig down a highway when a tire threw the tread. The tire did not blow out. The tread just spun around the rim tearing up the rear right side of the truck until it completely came off. I almost lost control from the impacts of the tire against the truck. The tire still had 50 lbs of air when I took it off. It had 50 lbs when I had it taken off the next morning for a replacement.

Procomp would not pay for damages from a faulty tire unless I sent the tire to them. I call my insurance and they paid for the damage but asked that I send the tire to procomp for them to look at. Procomp's report stated that the tire was exploded by a sharp object cutting the steel belts causing a blowout. That the tread was thrown off because of no air in the tire because of the blowout.

That is a pure lie. The tire did not blow out. They would not send the tire back to me. I was going to turn it into the department of highways.

Procomp covered up the fact that their tires are defective.

Registered: Nov 2002

Location: California

Posts: 2357

Truck: 02 Edge, 87 POS, Class 9Offline

haha 4wp is gay. when i ordered my tires and wheels a few years back, they neglected to tell me about how "free shipping" applies only to the lower 48. thanks for nothing

__________________

Im a car driver.

Gender:

Posts: 1242

« Reply #6 on: Today at 15:51:35 »

________________________________________

I tested a set of Procomps and hated them. I had a problem with tire dealers once also, I know go to the dealer who is a certified dealer with that brand. I’m sorry to hear about the problem. Did you get a hold of Procomp and let them know what is going on. They may help you also.

V8 Magnum Member

Posts: 310

Registered: 10/10/03

From: Columbus, GA

Truck: 2003 1500

Mods: 20

Chapter: Georgia

8/21 9:18a

I've ordered numerous times from them with no problems except for the last order when I got my rims and tires. They failed to balance them so I had to get that done, they sent the wrong lugs and made me pay for the shipping of the new ones, and I still haven't recieved my warrenty for the rims and tires yet.... ....won't order any major end items from them again....

Joined: 19 May 2004

Posts: 30

Location: san diego, california Posted: Sat Aug 28, 2004 2:23 am

Post subject: !

_______________________________________

I bought a fuel pump from them, had it shipped to me. When I got it, it was the wrong pump. I mailed it back. They wouldn't return the money, said "it was a used pump I mailed back"..(BullS!!!) I used a credit card to pay for it. So I called the credit card company, and told them that I returned that purchase and they refused to refund the money...by law, they credit card company has to challenge the company when you disputed a charge. I mailed the credit card company (capital one) a copy of the USPS shipping receipt, they took the charge off of my card, and got it back from 4WP...here is the real kicker...4WP then mailed to pump back to me...thinking that if I received it I would have to pay for it...but they mailed it back by putting a wrong "to:" address on it, so it was a "return to sender"..and the postage was free..they dodged the postage that way!!! ... but the postal clerk saw it when I picked it up, I had to fill out forms and give them a copy of the original shipping receipt...I don't know what happened, but I think the USPS was calling it mail fraud by 4WP....like I said though, I don't know what the USPS did, I just had to fill out a statment with my original shipping receipt copy. I got my money back and haven't heard a thing. I've never had problems with them before this...I had a lift and exhaust from there..no problems...but I'm not going back, after this fuel pump issue...that was a dirty little trick someone pulled to save $10.00 on shipping costs...it just seems like dirty business

Join Date: Nov 2003

Location: San Antonio, TX

Name: Josh

Age: 21

Posts: 2,530

________________________________________

Quote:

Originally Posted by Zeeman

Don't tell me, you ordered something, they messed up and they wanted up to pay for the extra shipping

you talking about 4wp? i have ordered ALOT of s**t from them over the years and had it messed up. ive had to pay extra shipping, and even drive without certain parts on the truck. come to think of it, i havent placed an order with them that hasnt been messed up.

__________________

2004 1500 Z71 LS 5.3

Newbie

Joined: 21 November 2003

Online Status: Offline

Posts: 3 Posted: 21 November 2003 at 5:18pm | IP Logged

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I ordered five mounted and balanced sets of 31” X 10.5” BF Goodrich Mud Terrain (M/T) KM tires on 15" AR-23 American Racing wheels. Payment was by credit card over the telephone and all other additional information was taken by the representative to insure the delivery of the merchandise. He even read back my order to me and it was correct. I asked what proof would exist of the actual order that I placed. He said that there were recordings of the conversations of phone orders to deal with these types of situations and that the recording would be on the PC.

The shipment arrived and when I got home and unloaded the tires I realized that I had been given All Terrain T/As instead of Mud Terrain T/As. I immediately contacted the customer service center with my order number and spoke to the representative. He simply told me that the order said All-Terrain T/As and that I was mistaken. I stated that the situation was totally unacceptable and I demanded the mistake be corrected. He then stated that there was a price difference between the M/Ts and the A/Ts that I would have to pay that amounted to $23.00/tire. Assuming an honest mistake had been made, I stated that I was willing to pay the difference to get the tires I wanted (and had ordered). It’s not my desire to cheat anyone out of anything. If there was an honest mistake made (by 4wheelparts), and I had not paid the proper amount, I was willing to make-up the difference. I was however (and still am not) willing to incur any shipping related costs as the shipping of the errant order is absolutely not my responsibility.

He insisted that I was completely in error and that I would be at least partially responsible for shipping costs. I explained that it was 4wheelparts that was in error and that I was not willing to pay for any shipping. Then he accused me of “deciding I didn’t like the A/Ts when I got them home” and further suggested that I was trying to cheat the company. I explained that I had ordered correctly and that his refusal to absorb the shipping costs suggested strongly that the wrong tires had been sent either on purpose (to reduce costs as the M/Ts are a more expensive tire) or simply with a disregard for the accuracy of the order since few people would be willing to absorb the shipping costs to make the exchange. Simply put, the old Bait-and-Switch. I informed him that that type of activity amounts to fraud and I simply would not accept being a victim of it.

Unfortunately, in this case, if I do not hear from Mr. Adler the pursuit will likely have to go beyond that provided by a private attorney, and will likely involve filing additional complaints/claims.

Laser

Status: Offline Posts: 211

08-16-2004, 08:20 PM (Post #2)

My older brother also had trouble with them. He ordered 4 new spring perches, got the wrong size, sent them back(which he paid the S&H). THey sent him another WRONG size set. He sent them back again and HE again paid the S&H. THen he got a letter and the money back with a letter saying they were out of stock of that item number after he spent over $80 for S&H. so he lost 80 bucks du to their incopetence......

Status: Offline Posts 154

05-24-04, 09:37 PM (Post #11)

I had a 4 wheel drive in the Austin store as soon as it opened.

Took about 2 weeks longer than they said. Add almost $800 dollars on an already agreed upon $6000 job. they called and said we forgot to include"x" labor and machine work in our quote. What the heck am I gonna do tell them no it had to be done. They atleast called for approval, but ran 2 weeks over schedule and $800 over the quote.

They were the only place that could align the 36" boggers though. I had them use their press and install some bushings in a 4/6 belltech drop one time and they were great. Their customer service was a little slow and they tend to be forgetful at times.

After all that I would say that it was a good expirience and they did good work. I think that particular store was just understaffed. I know they have slow times, but their busy times are very busy.

Now Godfather customs.. I got heck of a deal but they did not disclose several things back in 1997.. that's another story..

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1991 ECSB 1/2 ton Escavette, underconstruction hybrid

Go Big Or Go Home

Member No. 5111

Registered: Apr 2004

Posts: 119

Location: Greenville, SC

I likewise had a bad experience with 4 wheel parts. I ordered a 8" fabtech lift kit with dual shocks. They did not order dual shocks, so therefore I had to either wait for them to go back and order them or have them put some pro comp shocks on still at my charge even though they are the ones who messed up. I drop the truck off and wait a week for them to install the lift. 4 wheel parts is a 2 hour drive from my house, but I still thought they were more reliable than anyone around here. I go pick the truck up and have my sister write the check out while I was looking the truck over. The cost was $3000something for the lift, tires, and labor. My sister messed up writing the check and filled it out for $1000something. Not 30 minutes after I got home I recieved a call from the salesman. Asking me to make another trip back down there to straighten out the check I told him he was crazy to think I was going to drive all that way because he didn't look at the check before I left. We were able to work it out but won't ever deal with them again.

__________________

Scott

Joined: May 2001

Status: offline

Posts: 318

06-14-2001, 03:05 PM (Post #2)

4 Wheel Parts Wholesalers has terrible service, but I continue to buy from them because there aren't many other choices here in Houston.

I have mostly bought Jeep parts from them (lift kit, shackles, detroit locker, solid axles, shackle reverse kit). You would think that they would have Jeep parts in stock, but ALL of the above had to be shipped. They usually charge you extra to have the parts shipped to their store, and more than once they have screwed up my order. Also, more than once they have told me they would have parts for me in a couple of days and it took a week.

As an example of their crappy service, one of the seals that came with my solid axle kit began leaking so I went to 4 Wheel Parts for a replacement. The seal was totally different than the stock Jeep seal so I couldn't find it at a regular auto parts store. After talking to several different guys at 4 Wheel Parts, I was told that I would have to buy the entire kit again which I would have to pay to have shipped from their warehouse in California. I think the total cost was about $200. They couldn't even give me a part number for the seal. I said no thanks, and eventually found a NAPA autoparts store that was able to get the seal for $9.00.

I have been told that they have some knowledgable sales staff, but I haven't met them. After the Interco trXus tires had been out for a couple of months, I asked two salesmen at 4 Wheelparts about them and they had never heard of them! Forget about asking for anything for an Xterra. I bet if I went in the store today they wouldn't know that ARB makes a bullbar for the Xterra. When I asked for pricing a few months ago, I had to give them the part number.

On top of all that, I have read on the XOC about the problems the Southwest Xterra Club has had getting the discount they were promised.

In short, 4 Wheel Parts Wholesalers sucks! I think the problem is that they don't have any real competition

Trent

Join Date: Oct 2001

Location: Fort Worth, TX

Age: 21

Posts: 5,489

Re: Just stupid

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Ah, yeah, I guess if you throw a supercharger in the mix, it'll run up the bill. I'm really sorry to hear that 4WP has been such a bad experience for you. I had them install my suspension lift a few years back, and they did a half-ass job. I really don’t know how they've stayed in business so long, since it seems like poor business practices are an ongoing problem, the rule rather than the exception.

Registered User

Join Date: Apr 2004

Location: colorado

Posts: 16

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don't expect to get anywhere fast with 4wp. they screwed me around for 4 months and normally asking to talk to the next higher person up works but not for me. i called the corporate office many times and even wrote a letter to the owner, he wrote me back and basically told me to f-off.

__________________

1995 4Runner

4 in. lift, 33's, rear locker, lots of other stuff

08-08-2004, 12:00 PM

Registered User

Member #2835

Join Date: Dec 2000

Location: Mesa, AZ, USA 91 Toyota, FullWidth D44s,ARB & Detroit 5.38s, 227:1, 38s on beadlocks, flatbed, cage, etc.

Posts: 717 Quote:

good luck getting a real answer from 4wp on that... Me and my buddy purchased iroks on the 15th of last month. I paid for the 39.5x13.5 bias and he paid for the 36x13.5 bias.. We were told they would be in the next day on the 16th.. We went back and were told they would be there on the 23rd... nothing.... we were then told the 30th for sure... nothing.. they said they would be in last monday... nothing.. then they told us they would be there on wednesday... nothing........................ now they say the 15th of this month which happens to be a friggin Sunday.... My buddy had them change his order and now has some tsl's... Im still waiting...

Registered User

Member #2835

Join Date: Dec 2000

Location: Mesa, AZ, USA 91 Toyota, FullWidth D44s,ARB & Detroit 5.38s, 227:1, 38s on beadlocks, flatbed, cage, etc.

Posts: 717

Sounds like the exact same BS story I got when ordering from 4WPW. I apologize to the guy in this thread that works for them in advance, but personally, there are too many dishonest people working for that dishonest company. (I say the company is also dishonest b/c of its recent "10% off" sales in which they just jack up the shipping/handling/crating fees to cover the discount plus a good margin. For example, they had 10% off tires. So a tire that regularly runs $223 is on sale for $200.....regular shipping is $65 for 4 tires to my address in that size. However, during the so-called "sale", shipping was $72 PER TIRE, so they are actually making MORE money at sale price than at regular price. Simply dishonest, IMO. )

I ended up canceling my order for tires from 4wpw and got them from National instead (had nothing to do with the "10% off sale". That was after I'd already ordered the tires at regular price). I think 4wpw is fine as long as the item you want is IN STOCK. It's when they don't have it that I think many of their salespeople lie to make the sale. Their prices are generally decent; their service just sucks.

Full Member 2003

« Reply #1 on: Today at 01:10 PM »

________________________________________

That really is to bad that you had a horrible relationship with 4 Wheel Parts. I ordered 4 Rockrawler Streetlocks from them, the first set took a long time to get to me, because they said they had a tough time getting the billing info . But finally after 2 weeks they came, I took a quick look at all 4 wheels and immediately noticed numerous scratches on the inside of the wheels and the outside. 3 of the simulated locks on one of the wheels were missing. So I called them, shipped them back got a new set w/in 5 days and they were much better.

I hope that you can get your situation figured out soon, and I hope that you can at least get a refund for those tires.

Join Date: Mar 2003

Location: Cypress, TEXAS

Posts: 2,485

Ahh, why I try to avoid 4 wheel parts as much as possible, I have heard so many horror stories its unreal they have any business. I wouldn't let one of thier monkeys within 30 feet of my trucks.

Oh yeah, and anything with the pro-comp name on it sucks.

__________________

'96 Bronco 5.8L HO

Senior Enthusiast

Posted: Aug 31 2004, 03:32 PM

Group: Members

Posts: 138

Member No.: 8595

Joined: 8-December 03

Make:GMC

Model:Yukon

Location:

My experience with 4 Wheel Parts has been completely mixed.

One shop was completely professional, technically outstanding, friendly and inexpensive. Free, pleasant advice anytime. This was in OKC.

After I moved to another state, I thought I was lucky there was another 4 Wheel Parts in town. The worst automotive business I have ever seen. Very expensive, technically poor (two incorrect alignments, incorrectly installed suspension bushings, incorrectly installed pitman arm), very rude, and more concerned with moving products than helping customers. Always left my truck dirty inside and out. Even broke a set of sunglasses in the truck.

Now here is where they lost my business:

Me - I need this part, this part number.

Them - Let me look (20 minutes).

Me - Okay, how long to get it?

Them - Two weeks.

Me - FedEx?

Them - No.

That night, 4 Wheel Parts 1-800 number Customer Service - Sure, we can FedEx that to you. It will be at your door tomorrow.

My point? All dependent on who is running and operating the store.

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Senior Member

Registered: Mar 2004

Location:

Posts: 287

after they told me that all 4runners were car-based minivans and luxury suvs for posers, i never went back.

that and the fact that they tried to convince me no wheels or tires would ever fit other than the stock setup or the 20" rims they were trying to sell me.

Joined: 18 Mar 2004

Posts: 954

Location: Edmonton, Alberta, Canada Posted: Fri Sep 10, 2004 6:37 pm

Post subject:

________________________________________

Unfortunately 4WP is the only place in town that I know of anyways that you can get suspension lift parts from....well besides stock stuff anyways. Personally I find the guys there are jackasses and unless you drop big bucks in there store they don't want to talk to you at all. That and they try to talk you out of your plans and into there plans.....

If I didn't have to I would never deal with them again. Needless to say I'd way rather pay the money and buy from Duff or some other company. I just need to start planning farther in advance so that I can order this stuff and have it ready when I'm going to do the work.

_________________

Drive it like you stole it!!!!

Full Member

Online

Pleasant Hill, Ca

Joined 11/13/03

Posts: 2185

Anyone else had this problem???

« Reply #1 on: 04/14/04 08:45 PM »

________________________________________

« Last Edit: 04/14/04 08:48 PM by I CHNGE »

We received them this past Friday 04/09/04...the following is an email sent to the President of the company today...

"ref invoice #XX-XXXXXX

Greg Adler

We received our N-Fab nerf-step bars this past Friday afternoon and unfortunately they are damaged. The UPS driver made note of box damage and contents damaged. I have called your customer service people 3 times since the incident and they

have been very helpful on the surface but I am still unsure of the outcome.

1) The shipping box was "blown out" on both ends and torn in 3 spots in the middle of the box.

2) The end of one bar was exposed and the powder coat paint rubbed down to bare metal as well as on all ends of all the bars.

3) The bar steps have deep gouges in the powder coat down to bare metal and the "hoops" that create the steps have deep paint mars down to bare metal as well.

As of 04/14/04 at 0430am California time there is no record of the replacement set being sent (UPS tracking) even though your customer service rep assured me that after midnight it would show. Thomas at N-Fab was shocked to here that the bars were even shipped UPS in the first place much less the second time as well. I have spoken with Thomas on 3 occasions regarding the product, shipping, packaging etc. I'm not in a position to blame N-Fab, 4 Wheel or UPS for the damage to the original set and at this point it does not matter...the fact is they were damaged somehow and need to be replaced. N-Fab assured me they would extra wrap the replacement set...but it appears now that the replacement set may have actually come from your stock rather than N-Fab. I had requested last Friday from your customer service people that extra care and wrapping be used on the replacement set, yet I seem to only get a form of politically correct "lip service" regarding packaging and am VERY CONCERNED this set will arrive damaged as well. In the mean time you have my $XXX +/- (which is FINE) but I don't have a set of bars that are a serviceable product and I do expect them to be perfect (NO shipping damage) for $XXX+/-.

1) Can you confirm the ACTUAL date of shipment of the replacement set?

2) Why is UPS "in the loop" for this set when N-Fab is "strongly" against that method of shipping in the first place.

3) I know that your warehouse and N-Fabs warehouse are both in Compton,Ca.

4) Where did the replacement set come from...your warehouse or N-Fabs? If they came from yours I am very worried they will be damaged again...if they came from N-Fabs warehouse...Thomas assured me extra wrap and styrofoam end caps would be placed in the box.

I won't spend time complaining about things that at this point are moot...I just want the TRUE FACTS regarding the replacement set...WHO'S warehouse did they come from, WHEN were they actually shipped, WHAT form of shipping was used, DID they get extra wrap and protection prior to shipping and WHEN should I see them.

Thanks for listening to your customers,

ryanwillden · September 17, 2004

For every bad story, I'm sure there are hundreds of good ones out there. I wouldn't try to smear every 4-wheel parts store through the mud just because a couple of them don't know what they're doing. I bought a truck that was already lifted (Rancho) and had a double shock hoop on the front end (Pro-Comp.) The double shock hoop broke, and they replaced it for me for free and even gave me a new set of shocks for my truck. I didn't even have any receipts for the orginal purchase. This was the store in Utah, and I would trust them with anything I need on my truck. With big chains like this, they're only as good as the employees who run them.

Z71sc · September 18, 2004

For every bad story, I'm sure there are hundreds of good ones out there. I wouldn't try to smear every 4-wheel parts store through the mud just because a couple of them don't know what they're doing.

THis is not about the hard working people messing up HARDCORE...PEOPLE ARE HUMAN...THAT is to be expected.

IT IS WHAT FOLLOWS......IF EMPLOYEES DESTROYED A brand new $50,000 TRUCKS ENGINE WITH 5,811k on it, the CORPOPORATION OWNERS should do the right thing and replace it and/or activate their business insurance.

IT is the corporation that is being trashed for violation of common business ethics that are standard in the business community. You read all those emails up above, they are not honoring their TIRE warranty that they push onto their customers.

THEY ARE CURRENTY BEING INVESTIGATED BY A STATE AGENCY FOR ODOMETER FRAUD, FACTORY WARRANTY FRAUD, AND PARTS FRAUD.

In addition there are some serious tire issues going on with the following emails below:

I love to see a shock company make tires

I just got off the phone with a freind that was hauling his Case 580 backhoe to a job and had both front tires just split tread on him. The truck is totaled and the trailer also. The 580 will need some work. He called 4 wheel parts and they told him that they will not warrenty them due to heavy loads. he bought the tires because he had a gift certificate to them for some tires. They said they were E rated tires. So he got them 1500 miles later no truck, no trailer, no 2004 backhoe, and no help from a warranty.

All I can say is BFG all the way. Never had a problem with the 12 sets I have owned in 10 years.

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I bought a set of Pro Comp ATs, 33x12.50x17, from Discount Tire in AZ. At a bit over 25k miles, the two fronts were developing significant tread separations and the rears were starting to go as well. Discount contacted Pro Comp and also the manufacturer (Cooper I believe), and neither company would warranty the tires. In the end, with no arguments, Discount stepped up and gave me a 50% tradein allowance on the full price of the tires towards a new set of BFGs. The tires had been regularly rotated and always run with good pressure on an 01 GMC HD. No more Pro Comps for me but Discount Tire has a customer for life.

-

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My truck came with Procomp tires on it. I have always kept the pressure at 50 lbs as recommended. I am a mechanic and have a compressor at home, so it is not a problem. Last year, I was drivinig down a highway when a tire threw the tread. The tire did not blow out. The tread just spun around the rim tearing up the rear right side of the truck until it completely came off. I almost lost control from the impacts of the tire against the truck. The tire still had 50 lbs of air when I took it off. It had 50 lbs when I had it taken off the next morning for a replacement. Procomp would not pay for damages from a faulty tire unless I sent the tire to them.

I called my insurance and they paid for the damage but asked that I send the tire to procomp for them to look at. Procomp's report stated that the tire was exploded by a sharp object cutting the steel belts causing a blowout. That the tread was thrown off because of no air in the tire because of the blowout. That is a pure lie. The tire did not blow out. They would not send the tire back to me. I was going to turn it into the department of highways. Procomp covered up the fact that their tires are defective.

Requesting resitution for all damages made to my vehicle and a full refund for the value of the tire

Michael

Plano, Texas

U.S.A.

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I had pro-pops on my 2000 Dodge Durango, I bought the warranty with the tires, drove it to Utah one summer and had a blowout at 70 mph the tire only had 5k miles on it the front tire also had a blister on the sidewall when the tow truck picked us up after 8 hours of waiting, he asked how old the tires were, I said about 4 months old, he laughed and said "you guys did pretty good, I've seen blowouts on these tires after 1 month

you get what you pay for I guess

btw, I never got reimbursed for the 2 tires cause I left them in Utah, the co. wanted to see them, I had the tire company that removed them call and send pics but they denied all claims they said I should have kept the tires..... I was on vacation with 2 kids and 2 dogs WHERE THE HELL WAS I GOING TO PUT 2 TIRES

THIS IS A VERY SERIOUS MATTER, THESE EMAILS ARE NOT A JOKE.

IF YOU HAVE TIRE FAILURE and/or SEPERATION ISSUES, PLEASE FILE A COMPLAINT WITH The National Highway Traffic Safety Administration below:

http://www-odi.nhtsa.dot.gov/ivoq/

Disclaimer: not responsible for any human and/or

mechanical errors, any wrong doing is

alleged until proven so.

Z71sc · September 18, 2004

Disclaimer: Any wrong doing is alleged

I just found out why so many people have complaints of being ripped off by 4WP, it might be because one of its owners has the following below:

National Criminal Report

JURISDICTION: CALIFORNIA COURT INDEX

OFFENDER NAME: ADLER, GREGORY WARD

CASE NUMBER: MM48189GA

INCIDENT:

OFFENSE DESCRIPTION: NOT PROVIDED BX STATE

STATUTE:

CASE FILING DATE: 09/05/2000

OFFENSE SEVERITY:

COURT: INDIO SUPERIOR

DISPOSITION:

DISPOSITION DATE:

----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

National Criminal Report

JURISDICTION: CALIFORNIA COURT INDEX

OFFENDER NAME: ADLER, MARCUS GEORGE

CASE NUMBER: 97C012411

INCIDENT:

OFFENSE DESCRIPTION: CRIMINAL(FELONY/MISDEMEANOR)

STATUTE:

CASE FILING DATE: 12/03/1997

OFFENSE SEVERITY:

COURT:

DISPOSITION:

DISPOSITION DATE:

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JURISDICTION: CALIFORNIA COURT INDEX

OFFENDER NAME: ADLER, MARCUS GEORGE

CASE NUMBER: CR42868

INCIDENT:

OFFENSE DESCRIPTION: FELONY

STATUTE:

CASE FILING DATE: 10/10/1997

OFFENSE SEVERITY:

COURT:

DISPOSITION:

DISPOSITION DATE: 02/03/1998

----------------------------------------------------------------------------------------------------------------------------------------------------

JURISDICTION: CALIFORNIA COURT INDEX

OFFENDER NAME: ADLER, GEORGE LEO JR

CASE NUMBER: B95004119-4

INCIDENT:

OFFENSE DESCRIPTION: VC27803(B) VC40508A VC405095

STATUTE:

CASE FILING DATE: 07/14/1995

OFFENSE SEVERITY:

COURT: COALINGA MUNICIPAL

DISPOSITION:

DISPOSITION DATE:

----------------------------------------------------------------------------------------------------------------------------------------------------

Comprehensive Criminal Report

CLICK BELOW FOR A VERY IMPORTANT LINK CONTAINING A REPORT AND PHOTOSRipoffreport.com

GOLIATH · February 18, 2005

Federal law, specifically the Communications Decency Act, 47 U.S.C.A §230, states that websites are immune from any liability for statements Authored by others. I would like to personally like to thank the operators of this site.

The State Agency, “Bureau of Automotive Repair” has just completed their several month long “Fraud” investigation into the company known as 4 Wheel Parts Performance Centers, d.b.a. Transamerican Auto Parts Inc., d.b.a. TSI; resulting in the issuance of 15 violations.

This company operates 45 off-road stores nationwide, including but not limited to the selling of Factory Truck Warranties redeemable at all major nationwide dealerships along in being in the business of selling after-market parts & accessories on the internet and to dealerships nationwide.

However, there may be a serious conflict of interest issues with these warranties as 4WP mechanics are not GM/FORD/Daimler/Toyota/Nissan certified, nor retain the proper diagnostic equipment to give the complete required mechanical inspections, but they do anyway, and then sell these power-train warranties to be claimed at local dealerships.

In Addition, the title of 4WP’s, “No Questions Asked Tire Warranty” has also caught the interest of multiple Federal & State regulating agencies for being, “False & Misleading” to consumers for the fact that the warranty does ask questions and allows 4WP to reject warranty claims at anytime.

President Gregory W. Adler of has vehemently denied any wrong doing to date and has stated via the internet that, “The customer is number one at 4 Wheel Parts.”

However, his statement completely contradicts his companies Better Business Bureau “Company Report” of a Grade/Score (D) and an (F) for his sister company, “Steel Horse Automotive.” A BBB Company Reliability Report on his companies can be obtained at www.bbb.org.

Furthermore, Mr. Gregory W. Adler's statement of, “The Customer is Number 1” is once again contradicted by the 15 Violations recently issued by the State Agency, “Bureau of Automotive Repair.”

This is just some of the following State Agencies final report violation subject matter below:

•Written False and Misleading Statements etc. Sections (17500 & 3370) BAR Laws & Regulations

•Failure to Provide Written and Revised Signed Estimates etc. (Bennett v Hays Act)

•Charging for Items Not Specifically Described etc.

•Installation of Non-Calibrated (Zero-Mile) Odometer, installed on factory leases.

•10 other violations were issued similar in nature

•Several severe crimes were committed; unfortunately no enforcement action was taken, due to the fact that there are no laws/regulations and/or introduced legislation for swift action to be taken.

•The State Investigator audited the annual “idler arm” sales records between a major dealership and 4 Wheel Parts. Service Manager stated (name withheld), “That after approximately (600) 1500 series idler arms were sold to 4 Wheel Parts, they began to return them for credit/exchange. Service Manager continued, “I know that you are not installing these parts on factory stock trucks, but installing them on trucks with larger wheels and tires that puts a huge strain/wear on these parts causing them to wear prematurely.

The service manager continued, “Not only am I going to stop crediting you these “idler arm” parts, I'm going to stop selling them to you altogether.” 4 Wheel Parts were purchasing factory stock parts and stating that they were Heavy Duty to handle the larger wheels and tires. The State Investigator elected to issue a violation in this matter.

Then the same service manager decided that it was a prudent choice to turn over several sensitive complaint documents to the 4 Wheel Parts Corporation. The dealership service manager, now in bed with 4 wheel parts made the improper effort to smear the reputation of the original complainant, when he was being interviewed by the State Investigator. The State Investigator elected to audit the annual sales records between 4 Wheel Parts and this dealership. This is just one of several audits that are expected to come in the near future.