Bluetooth crackling/static after Y172 update

BuckWallace · September 22

There have been a few threads started on this on some of the other GM/AT4 forums, so I figured I'd get one going here with the hopes that GM can get a fix going on it.

People (including myself) are reporting crackling/static noises during Bluetooth calls on new vehicles and those that have received the Y172 software update. When I brought it up to my dealer while I was in for a different issue they also mentioned someone who was in right before me complained of the same issue following the update.

Please let us know if you're also experiencing this.

dal1980 · October 1

Same problem here, started right after the update.

b85chevy · October 3

I have the same issue. Recall update installed by dealer Monday, static in Bluetooth calls since then. 2024 1500 AT4.

GMCustomerService · October 4

20 hours ago, b85chevy said:

I have the same issue. Recall update installed by dealer Monday, static in Bluetooth calls since then. 2024 1500 AT4.

Our team is sorry to hear of this Bluetooth concern you are experiencing, and we would like to take the opportunity to learn more and assist. To get started, please send us an email to [email protected]. Be sure to include your Username and Forum name in the subject line with additional details. We look forward to your email.

b85chevy · October 5

6 hours ago, GMCustomerService said:

Our team is sorry to hear of this Bluetooth concern you are experiencing, and we would like to take the opportunity to learn more and assist. To get started, please send us an email to [email protected]. Be sure to include your Username and Forum name in the subject line with additional details. We look forward to your email.

Thank you for replying. I have sent you a detailed email explaining the issue along with an mp3 recording of it occuring.

Edited October 5 by b85chevy

Commander769 · October 29

Same issue here after the recall and update, has anyone heard anything on a fix?

BuckWallace · October 29

Nothing yet. If the recall is supposedly fixing an issue with battery drain during OTA updates, then hopefully they can just send out a quick OTA update to fix this crackling.

GMCustomerService · October 31

On 10/29/2024 at 5:06 PM, BuckWallace said:

Nothing yet. If the recall is supposedly fixing an issue with battery drain during OTA updates, then hopefully they can just send out a quick OTA update to fix this crackling.

We regret to see this concern you have been facing and would like to investigate further on our end. Kindly, send us an email to [email protected]. Be sure to include your Username and Forum name in the subject line with additional details. We will keep an eye out for your email.

kissocka · November 12

same issue on our 2023 Suburban when we got the update 2 weeks ago. Crackling when on Bluetooth calls. Very frustrating. Needs to be fixed ASAP!

Edited November 12 by kissocka

22 GMC · 2024-11-29T02:01:22Z

Same issue after the radio module update in early October for me. I started a case with GM, had the dealer listen and they heard it too. They didn't have a fix but wanted me to bring the vehicle back in to troubleshoot. I won't bring it in until GM has a known fix as there's no reason to be without a vehicle while they tear the car apart on a trial and error mission. Please start a case with GM if you experienced the same so they will hopefully expedite efforts for a fix.