Inner tailgate not working

Cootr68 · July 29

22 denali 2500hd my inner tailgate stopped working. Happened even before I got the recall done. I've tried the push and hold method to lock/unlock it but get no response or tail light response yes the fob is in my pocket. Dealer is no help. I can hear the button click but it does nothing. Bought truck new and it only has 27k miles. Yes I have tonneau cover I've tried with it open I've tried slamming it pushed and pulled. It just won't do anything. I thought the recall may fix it but it didn't. Bout to put the fire wrench to it. Also I haven't got any warnings saying it's open while driving. It's just dead.

Edited July 29 by Cootr68
Added more information

SoCal Angler · July 30

Try holding key fob right next to buttons, and then push and hold to activate/deactivate the inner tailgate. Also, make sure fob batteries are good.

Edited July 30 by SoCal Angler

Cootr68 · July 30

Nope got nothing just button clicks. I think I'm just going to have to make a dealer appointment and have them give me something to drive and say call me when it's fixed.

GMCustomerService · August 1

On 7/30/2024 at 4:31 PM, Cootr68 said:

Nope got nothing just button clicks. I think I'm just going to have to make a dealer appointment and have them give me something to drive and say call me when it's fixed.

We are sorry to hear that you are facing these challenges with your inner tailgate and would like to investigate further on our end. Please send us an email to [email protected]. Be sure to include your Username and Forum name in the subject line with further details. We will watch for your email.

4x4Hank · August 5

On 7/30/2024 at 3:31 PM, Cootr68 said:

Nope got nothing just button clicks. I think I'm just going to have to make a dealer appointment and have them give me something to drive and say call me when it's fixed.

I can relate. It’s incredibly frustrating. I had a 2022 2500 in which the dealer replaced at least a half dozen switches. I had more inner switches fail than outer switches. I siliconed the drain holes in the top grab handle but still had a couple of switches fail after that. In the two years that I owned the truck the tailgate was broken longer than it was working properly. I got rid of the truck and bought a 24 Denali. I’ve only had it a month but the first thing that I did was to fill the entire top grab handle indentation with black silicone caulk. Plugging the holes keeps the water out but then the indentation fills with water/ice so I caulked it flush to eliminate that. So far so good. Hopefully, GM has a better batch of switches now.