Multi-Pro Tailgate Recall - GM Repair Performed

[SoCal Angler]

Thought I'd share some info on the new part used for the tailgate recall....

 

Took the truck in today for:

1.  Complimentary GM service (which included oil an oil filter change, tire rotation, and multi point inspection)

2. Tailgate Recall  

Mileage is at 3064 so no issues noted during inspection.

 

I asked tech what was the part difference when he changed out switch assembly with the new part. 

He noted the only visible difference noted on new part was a piece of black electrical tape wrapped around a portion of the assembly where it could come in contact with water. 

He also noted that there was some silicone, but the old part had the same silicone.

 

Doesn't sound like much of a recall fix, but I never had an issue with the tailgate opening...again only 3064 miles and I live a in a VERY dry climate!

[mrjulian416]

Made an appointment for the recall on mine.  They had it all of 20 mins to confirm it needed the recall, but they had to order the part (seriously... the dealer took my appointment for a known recall, but only used the visit to "confirm the condition").

 

That was two weeks ago. 

 

Checked with the service writer earlier this week and she said the parts are no longer available as they recalled all the "new" recall parts.

 

Good thing I have never actually had the tailgate randomly open... yet.

[SoCal Angler]

3 minutes ago, mrjulian416 said:

Made an appointment for the recall on mine.  They had it all of 20 mins to confirm it needed the recall, but they had to order the part (seriously... the dealer took my appointment for a known recall, but only used the visit to "confirm the condition").

 

That was two weeks ago. 

 

Checked with the service writer earlier this week and she said the parts are no longer available as they recalled all the "new" recall parts.

 

Good thing I have never actually had the tailgate randomly open... yet.

 Interesting....recalling the recall parts?  If this is correct...there would need to be different part numbers.  Unfortunately, there is no part number listed on my receipt....only the recall campaign numbers.

 

NOTE:  The recall parts only recently became available at my local dealer.....three week ago no parts...called on Monday...parts are now in stock. 

[marpel]

It gets even better.

 

I was just in the dealers today to get the Tailgate Switch recall taken care of.

 

Out of curiosity, I asked the service rep how the replacement part was different from the one just removed. He looked around (to see if anyone was nearby) and quietly said that I should expect another recall in the near (fall/winter?) future, to replace this replacement part, as GM is discovering that the replacement part (which has been put in thousands of vehicles so far) isn't solving the problem. He even suggested that they may be replacing the tailgate trim as well.

 

The current recall is ongoing as they are hoping the replacement part will last until something else can be figured out.

 

Marv

[SoCal Angler]

Well, if a piece of electrical tape was the fix......I can see another part down the road.

BTW....did you get your recall performed today?  If so, any mention/description of the recall part?  Part #?

 

Also.....

 

I just noticed while doing some digging..... that there are two Recall Campaign Numbers for the tailgate issue:

What is the difference between GM N232426401 VS N232426400 (mine)?

 

Thanks!

Edited July 19 by SoCal Angler

[marpel]

SoCal Angler,

 

Not sure if you are asking me, but if so, I did get the work done today and the only description/numbers I could find on the recall service paperwork, that may be related to part#s, is:

 

"Recall # N232426400. Tailgate may open unexpectedly. 1012088 WM 1 85734717 SWITCH" (not sure if the second sentence is all one as 1012088 WM were on one line and the remaining was on a lower line).

 

Comments then included "perform Inspect the number shown on the replacement switch. It pass number 3 replace the exterior tail gate switch assemblies." (not sure what the comments actually mean as I tried to ask the tech a couple questions about the replacement part and as he was not English-first-language, his English was pretty bad and I could not make out what he was saying. Not an intended slight on him or his country of origin, just reality.)

 

Marv

 

 

[SoCal Angler]

23 hours ago, marpel said:

SoCal Angler,

 

Not sure if you are asking me, but if so, I did get the work done today and the only description/numbers I could find on the recall service paperwork, that may be related to part#s, is:

 

"Recall # N232426400. Tailgate may open unexpectedly. 1012088 WM 1 85734717 SWITCH" (not sure if the second sentence is all one as 1012088 WM were on one line and the remaining was on a lower line).

 

Comments then included "perform Inspect the number shown on the replacement switch. It pass number 3 replace the exterior tail gate switch assemblies." (not sure what the comments actually mean as I tried to ask the tech a couple questions about the replacement part and as he was not English-first-language, his English was pretty bad and I could not make out what he was saying. Not an intended slight on him or his country of origin, just reality.)

 

Marv

 

 

Yes Marv, I was asking you about the recall repair.  Well, time will tell if there is another recall on top of current recall.

 

Also, a recall that included replacing the top tailgate trim (long piece that has the shallow recessed handle with weep/drip holes) with one that has NO weep holes, makes total sense seeing as the issue is caused when water drips onto the actuators.

 

I'm still hoping to see of someone knows the difference between the two recall campaign numbers I posted above.

[Pryme]

What a clown show. Putting holes in the tailgate top was idiotic from the start. Filled mine from day one no issues. Had recall done still no issues. Third recall? What a S show. 

[marpel]

I thought about plugging the two holes, but wondered if having that pocket full of water quite often (it rains a lot here in SW British Columbia) can result in unintended splash when opening the tailgate.

 

It seems to me that they designed the tailgate wrong, discovered the recess held water, and decided it was easier to just punch a couple holes rather than do a re-design (which they may eventually do anyway, go figure).

 

I've owned many makes/models of trucks over the years, and I can't remember a time when it seems like all of them have been subject of so many issues and recalls. Is the quality declining, or is it just me?

[Pryme]

8 hours ago, marpel said:

I thought about plugging the two holes, but wondered if having that pocket full of water quite often (it rains a lot here in SW British Columbia) can result in unintended splash when opening the tailgate.

 

It seems to me that they designed the tailgate wrong, discovered the recess held water, and decided it was easier to just punch a couple holes rather than do a re-design (which they may eventually do anyway, go figure).

 

I've owned many makes/models of trucks over the years, and I can't remember a time when it seems like all of them have been subject of so many issues and recalls. Is the quality declining, or is it just me?

Yes if the truck is outside and it rains the pocket fills with water. Yes it falls out when you open the tailgate but it’s not hard to know where to stand so it doesn’t hit you. It also flys out when you drive and you never notice it. For me it’s a non issue. 

[rjgvt]

I have the MultiPro tailgate and have not received the recall. Also haven’t had any tailgate issues. I filled the holes with silicon only to keep the smidge of water that gets by the ARE cap rear door during high pressure car wash.

 

I posted on the other thread awhile back about the tailgate issues. GM could have taken note from the boating industry and put a drain fitting with a nipple and hose to drain water to the bilge. For the tailgate, have the drain hose go to an area below the switches and any electronics in the tailgate. 
 

Or use waterproof marine switches!

[Pryme]

7 hours ago, rjgvt said:

I have the MultiPro tailgate and have not received the recall. Also haven’t had any tailgate issues. I filled the holes with silicon only to keep the smidge of water that gets by the ARE cap rear door during high pressure car wash.

 

I posted on the other thread awhile back about the tailgate issues. GM could have taken note from the boating industry and put a drain fitting with a nipple and hose to drain water to the bilge. For the tailgate, have the drain hose go to an area below the switches and any electronics in the tailgate. 
 

Or use waterproof marine switches!

Or, ya know, not put the silly recess in the top of the tailgate to begin with. It literally does nothing. I’ve never once attempted to put my hand in that recess for any reason. I grab the friggin edge of the tailgate and slam her home. 

[newdude]

It appears there is now no stock on the switch potentially.  We are down to 3 left, none in any warehouses.  I have 2 guesses, waiting on supplier shipment or, they are making changes again to the switch.  

 

Also we've had 3 1500s this week come in for tailgates opening whos' VINs were NOT on the recall list, so I expect this recall to get much larger, or they will open up another recall campaign for all the other trucks as well.  

Edited July 22 by newdude

[rjgvt]

8 hours ago, Pryme said:

Or, ya know, not put the silly recess in the top of the tailgate to begin with. It literally does nothing. I’ve never once attempted to put my hand in that recess for any reason. I grab the friggin edge of the tailgate and slam her home. 

 

@Pryme

 

That would be to simple!! I don't use the recess either.

[Pryme]

9 hours ago, newdude said:

It appears there is now no stock on the switch potentially.  We are down to 3 left, none in any warehouses.  I have 2 guesses, waiting on supplier shipment or, they are making changes again to the switch.  

 

Also we've had 3 1500s this week come in for tailgates opening whos' VINs were NOT on the recall list, so I expect this recall to get much larger, or they will open up another recall campaign for all the other trucks as well.  

Do the 1500’s have the worthless recess and holes in the tailgate?