Vehicle Service History Online Gone

Skeeter McSkeet · March 11

Anyone else have their entire service history disappear online? I’m talking about from the Gm owner center/my gmc/ experience.gm/ whatever other forms of the site you can use to sign in for Chevy/gmc. Not the diagnostic info, the actual trips to your dealer for service/maintenance that they enter in for you.

I’m in a 2015.5 Sierra, original owner. Can anyone else with similar year trucks access their service history? I have nothing there anymore, not a single record, I did have 9+ years of history here until maybe a year ago.

So I called the number shown where the service history should have been, it’s onstar, and was told I should be able to see it and that they can see it on their end. I Tried on multiple phones/tablets using safari and private browsing, windows 11 on chrome and edge, cleared all browsing history and cache as recommended still no records. Blah blah blah.

Played phone tag a couple weeks with them trying to troubleshoot things, they kept calling me back at real awkward times. I had no way to directly callback anyone I missed, so I had to deal with a different advisor every time I returned a missed call. Each one had slightly different info they’d give me regarding this case.

Was told on my last call that I cannot see this info without having an active connected onstar account. I haven’t had one ever beyond my free trial which was either 3 or 5 years, and my vehicle network got sunset in 19-20, so I can’t have a connected account now if I even wanted to. Yet I could still see these records until late 2022 or early 2023 sometime, so I don’t see how I’d need a connected account. Been told by 3 onstar folks I should be able to see it, told by the last one I can never see it again since I can’t connect my truck to them.

Like wtf man? I have all of my paper copies, but I specifically went to the dealer for most all service specifically to have the history of it at my fingertips online for easy history lookup or to provide if I ever sell. Was wanting to see last time trans was flushed and that’s when I discovered I can’t just browse the service history any longer. Mad about it because I would have went elsewhere for service instead of paying stealership premiums.

My rant is over but I’m just curious as to what answer I received is the correct one. I had some special team working on this apparently after my initial call; and now I’m being told it’s not possible and never was, they don’t know how the other advisors could see anything.