Valve Body Replacement - 2023 Silverado Custom Trail Boss

[stan hopkins]

On 11/14/2024 at 1:06 PM, stan hopkins said:

Quick update - Got GM customer care involved yesterday and advised them when this hits 30 days on 11-30 I will be looking to make a lemon law claim. They called me back today and advised me the valve bodies were shipped today and the dealer will have them next week. 

Turns out GM did not ship the part and have no ETA. Not sure why they said it was shipped. We’re at 21 days now. I reiterated today that at day 30 I would like to make a lemon law claim. We’ll see what happens…..

[GMCustomerService]

57 minutes ago, stan hopkins said:

Turns out GM did not ship the part and have no ETA. Not sure why they said it was shipped. We’re at 21 days now. I reiterated today that at day 30 I would like to make a lemon law claim. We’ll see what happens…..

Our team understands how part delays can be frustrating, and we would like to offer support where we can. When you have a moment, please email us at [email protected]. Be sure to include your Username and Forum name in the subject line with additional details. We look forward to hearing from you. 

[stan hopkins]

4 hours ago, GMCustomerService said:

Our team understands how part delays can be frustrating, and we would like to offer support where we can. When you have a moment, please email us at [email protected]. Be sure to include your Username and Forum name in the subject line with additional details. We look forward to hearing from you. 

I already have a case open with customer care. Are you saying you will provide additional assistance?