2024 Google maps/Installed Nav not working

CRApex · October 9, 2023

Drove to the cabin this past weekend and Google Maps (Vehicle Nav System) worked great. I know the route so don't need the nav but it is nice to see arrival times and have it re-route for potential traffic issues. Anyway, leaving to come home and select my home address from the favorites, route is entered it calculates and I head towards home. The NAV location never leaves my cabin though, its stuck at that location. Pulled over to reboot to no avail. Called OnStar and they tried a reset procedure that seemed to do nothing (holding ther home button for 20 seconds). The WiFi was working and I was signed into my current Google account.

They escalated the issue yesterday and I have I yet to get a call back. I have had more quirky electrical/tech issues on this truck than my last 3 combined.

BuckWallace · October 9, 2023

That's happened to me a couple times as well. I just reset the head unit (hold the mute/hangup button on the steering wheel for about 10 sec while the truck is on in park) and that has cleared it up. Annoying for sure.

clongtine · October 9, 2023

My '24 Ultimate has been plagued by these gremlins as well. Have taken to the dealer they flash modules then it is good for a while then the gremlins reappear. Example this weekend driving and XM rebooted twice while driving as well as google maps full random reboots map disappears and everything just a scroll bar while driving not in bad coverage area either. Mine has also played the route no route game a few times where it will just lock up and not show your correct location anymore. Not overly impressed thus far my '21 had zero issues the entire time I owned it.

CRApex · October 9, 2023

I just got in the truck and noticed the Nav rebooting. It is now resolved, not sure if it was something sent from On Star, I never did hear back from them.

clongtine · October 9, 2023

My dealer did tell me to push the OnStar button anytime the screen has issues as they can reset and push updates to the truck to resolve most glitches.

Jihad Khocheiche · November 29, 2023

I have the same problem that started yesterday that Map is not moving and the speed limit on screen is stuck on 15.

also does any one have a steering problem?

Big_Kahuna · January 8

mine froze yesterday ...any one have a fix for this,

I called the dealer and they told me to bring it in , so sick of visiting my dealer for my truck, my 2023 was in the service every other week now this 2024 starting the be the same way

MTU Alum · January 9

If the GPS is losing signal, there is a new app that can be downloaded. Go to the app store and download. I forget the name of the app to download but I think there are only a few to chose from. There was a software bug on the Google side of the system.

#iworkforGM

MTU Alum · January 12

On 1/9/2024 at 6:48 AM, MTU Alum said:

If the GPS is losing signal, there is a new app that can be downloaded. Go to the app store and download. I forget the name of the app to download but I think there are only a few to chose from. There was a software bug on the Google side of the system.

#iworkforGM

Update the Google maps app through the play store app on your infotainment screen. Similar to looking for app updates on your phone.

#iworkforGM

Patrick Neumann · February 13

Has anyone had an solution to the GPS signal not found on Google maps. Just picked up a new 2024 3500hd and still have this issue GM dealer said this is normal the solution he told me was to simple use either Apple or Andriod connected services Instead of the trucks Google maps. I realize this is an old thread but hoping I have missed something

Pat

BuckWallace · February 13

14 hours ago, Patrick Neumann said:

Has anyone had an solution to the GPS signal not found on Google maps. Just picked up a new 2024 3500hd and still have this issue GM dealer said this is normal the solution he told me was to simple use either Apple or Andriod connected services Instead of the trucks Google maps. I realize this is an old thread but hoping I have missed something

Pat

"Don't use the built-in Google system and use AA or CarPlay" seems like a cop-out answer on the dealer's part. However, I would agree that it's the best answer. I had the "signal not found" issue several times and the only fix was to reboot the head unit (hold down the end call button on the steering wheel for ~10 seconds while in park).

After my data trial ended I've just been using Android Auto and it seems to work much better than the built-in maps. Other people have mentioned software updates fixing things, but you have to go to the dealer for the update.

Patrick Neumann · February 15

Thanks, and yes reseting the system makes sense. I had assumed that after 8 months GM and Google would have come up with a software patch to stop having to reset the software when it locks up. I have e used Andriod Auto in the past but this new truck had the 3 years included data so though that made more sense at any rate I will keep on the dealer to clue them in to customer service as apposed to the who cares attitude they currently have. I'm a little concerned that if this minor issue does not matter will they care anymore about the bigger ones if they arrive.

Thanks again