Truck Going Into Remote Learning Mode Automatically

[GrizzlyJohn]

2020 GMC Sierra 1500 AT4, 6.2L

 

During moderate to heavy rains the truck will sometimes put itself into remote learning mode, preventing the vehicle from starting. Unplugging the negative battery connection and re-pluging it in usually fixes it, but once it got stuck in the remote pairing overnight and another time required a tow to the dealer who couldn't replicate the problem.

 

Figured it was a software issue but no updates seem to have helped. My guess is water is getting somewhere it shouldn't, but I don't know where to check. Any suggestions?

[gemarsh]

Newdude found out the drivers door switch could cause it. Sounds like that switch is getting wet.

 

 

[gemarsh]

 

[GMCustomerService]

On 1/20/2023 at 5:51 PM, GrizzlyJohn said:

2020 GMC Sierra 1500 AT4, 6.2L

 

During moderate to heavy rains the truck will sometimes put itself into remote learning mode, preventing the vehicle from starting. Unplugging the negative battery connection and re-pluging it in usually fixes it, but once it got stuck in the remote pairing overnight and another time required a tow to the dealer who couldn't replicate the problem.

 

Figured it was a software issue but no updates seem to have helped. My guess is water is getting somewhere it shouldn't, but I don't know where to check. Any suggestions?

This is certainly not what we like to hear, GrizzlyJohn.  Please know, customer satisfaction is extremely important to us. Our team would be more than happy to take a closer look into the concerns with your 2020 GMC Sierra 1500 AT4. To do so, please send an email to [email protected] with ATTN: GrizzlyJohn/GM Trucks in the subject line.

Please include your contact information, VIN, a brief description of your concern, and the name of your preferred dealership. We look forward to hearing from you. To learn more about GM’s Privacy Policy, please visit https://www.gm.com/privacy-statement.html. The information you provide may be monitored and recorded and is subject to the GM Privacy Statement.
 
Privacy Statement | General Motors
Your privacy is important to General Motors. This Privacy Statement addresses the personal information GM collects and how GM handles that personal information.
www.gm.com
 

[Sean13450]

Just my experience, I would get in my truck and it would sometimes say remote learning and sometimes wouldn't but it wouldn't even start or going into accessory mode. I always had to hold the start stop down for 12 seconds in order for it to stop the learning mode in order to start up. My issue was the window switch that I was able to buy off Amazon for 38$. I no longer have this issue. Hope it helps anyone with the same issues.