Need advice

[Jacob Dover]

My 2018 Silverado z71 touch screen is glitching out and jumping songs re arranging the screen.  Constantly clicking like the screen is getting touched.  Is this a common issue?

[newdude]

2 hours ago, Jacob Dover said:

My 2018 Silverado z71 touch screen is glitching out and jumping songs re arranging the screen.  Constantly clicking like the screen is getting touched.  Is this a common issue?

 

 

Likely the screen, could also possibly be an HMI or radio issue.  I wouldn't say its 100% a common thing, but we've done a couple at work and there's others on here or the facebook groups with it.  

[GMCustomerService]

21 hours ago, Jacob Dover said:

My 2018 Silverado z71 touch screen is glitching out and jumping songs re arranging the screen.  Constantly clicking like the screen is getting touched.  Is this a common issue?

This is certainly not what we like to hear, Jacob Dover.  Please know, customer satisfaction is extremely important to us. Our team would be more than happy to take a closer look into the concerns with your 2018 Silverado z71. To do so, please send an email to [email protected] with ATTN: Jacob Dover/GM Trucks in the subject line.

Please include your contact information, VIN, a brief description of your concern, and the name of your preferred dealership. We look forward to hearing from you. To learn more about GM’s privacy policy, please visit https://www.gm.com/privacy-statement.html.
 
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[Chrisk1]

Jacob, hope you have better luck than I did.  My 2016 did the same thing.  Many trips to the dealer who could not reproduce the issue so nothing was done to address it until if completely went crazy.  Dealer never documented the issues so when they finally ID'd the issue it was out of warranty.  The only way to address this is to replace the head unit.  Cost me upwards of $800 for a "remanufactured" unit with exchange.  Despite being told this is a common issue from several dealers, GM was of no help.