Door handle button won't unlock truck

wurgs · August 13, 2022

I went to get into my truck yesterday and the button on the handle wouldn't unlock the truck. My fob was in my pocket and even tried all doors but nothing. I unlocked it with the fob and tried all doors and the buttons on them will lock the doors but not unlock them.

Any suggestions?

Transient · August 13, 2022

1) Remote battery may be weak

2) Button is broken

3) Antenna in door not reading remote

That's where I'd start looking. Title and original post aren't specifying if this is a door or doors issue. Have you tried both (or possibly all 4 if equipped) doors?

wurgs · August 13, 2022

yep same result with all 4 doors. The buttons will lock but not unlock the doors. I think the the fob battery is fine, it will work from pretty long way from the truck.

Truck RamRod · August 15, 2022

Check and see if the user profile has been changed. It sounds like the system is operational just a setting in the infotainment system has been changed. There is a setting that disables the door unlock button but will allow the door button to lock the door. I believe this setting can be associated with user profile.

wurgs · August 18, 2022

On 8/15/2022 at 9:32 AM, Truck RamRod said:

Check and see if the user profile has been changed. It sounds like the system is operational just a setting in the infotainment system has been changed. There is a setting that disables the door unlock button but will allow the door button to lock the door. I believe this setting can be associated with user profile.

You are right! Checked the settings and the passive unlock decided to switch itself off.

Thanks for the info!

GMCustomerService · August 19, 2022

On 8/12/2022 at 10:34 PM, wurgs said:

I went to get into my truck yesterday and the button on the handle wouldn't unlock the truck. My fob was in my pocket and even tried all doors but nothing. I unlocked it with the fob and tried all doors and the buttons on them will lock the doors but not unlock them.

Any suggestions?

This is certainly not what we like to hear, wurgs. Please know, customer satisfaction is extremely important to us. Our team would be more than happy to take a closer look into the concerns with your 2021 GMC Sierra AT4. To do so, please send an email to [email protected] with ATTN: wurgs/GM Trucks in the subject line.

Please include your contact information, VIN, a brief description of your concern, and the name of your preferred dealership. We look forward to hearing from you. To learn more about GM’s privacy policy, please visit https://www.gm.com/privacy-statement.html.

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Your privacy is important to General Motors. This Privacy Statement addresses the personal information GM collects and how GM handles that personal information.
www.gm.com

RedLT · October 13, 2022

On 8/17/2022 at 10:03 PM, wurgs said:

You are right! Checked the settings and the passive unlock decided to switch itself off.

Thanks for the info!

Good to know!

Noautostop · February 1, 2023

On 8/19/2022 at 8:02 AM, GMCustomerService said:

This is certainly not what we like to hear, wurgs. Please know, customer satisfaction is extremely important to us. Our team would be more than happy to take a closer look into the concerns with your 2021 GMC Sierra AT4. To do so, please send an email to [email protected] with ATTN: wurgs/GM Trucks in the subject line.

Please include your contact information, VIN, a brief description of your concern, and the name of your preferred dealership. We look forward to hearing from you. To learn more about GM’s privacy policy, please visit https://www.gm.com/privacy-statement.html.

Privacy Statement | General Motors
Your privacy is important to General Motors. This Privacy Statement addresses the personal information GM collects and how GM handles that personal information.
www.gm.com

If you actually cared about customer satisfaction, the A with an arrow button that kills my engine would stay off until turned back on. That thing is the worst thing about my Sierra.

Turkey Creek · February 1, 2023

18 hours ago, Noautostop said:

If you actually cared about customer satisfaction, the A with an arrow button that kills my engine would stay off until turned back on. That thing is the worst thing about my Sierra.

Seriously? That's about as lame a post as I have seen in a long time ...............

jaxcam02 · February 2, 2023

On 1/31/2023 at 9:02 PM, Noautostop said:

If you actually cared about customer satisfaction, the A with an arrow button that kills my engine would stay off until turned back on. That thing is the worst thing about my Sierra.

lol you can thank your governmental overlords in the EPA for that one.

Chevysilverado1881 · July 16, 2023

On 2/1/2023 at 12:25 PM, Turkey Creek said:

Seriously? That's about as lame a post as I have seen in a long time ...............

I couldn’t agree more. That button and the engine stop and having to push it after you start the truck every time is the most stupid engineering piece since the ejection seat on a helicopter.

Usmc 89-01 · October 9, 2023

Press and hold the lock and unlock buttons on your FOB at the same time. This will reset the keyless entry on your door.

redwngr · October 11, 2023

Well, am I ever glad I saw this thread.

Thanks @Truck RamRod !!

Mine quit doing the passive unlock the last week of August. Passive lock still worked. Attempting passive unlock and there would be a sound from under the hood, but doors wouldn't unlock.

If truck was locked, tailgate unlock/open didn't work either.

Same week the truck received / installed 4 OTA updates.

I never thought to check to see if maybe a setting was changed....

Asked about it on this forum (instead of searching) and go no responses.

Because of thread I went and checked.

Sure enough, passive unlock was turned off.

I'm now guessing that one of the updates changed the setting back to a default.

Anyway, it works now!

Edited October 11, 2023 by redwngr

Eric Wurtz · October 16, 2023

On 10/9/2023 at 11:48 AM, Usmc 89-01 said:

Press and hold the lock and unlock buttons on your FOB at the same time. This will reset the keyless entry on your door.

For months I have been trying to find the answer to this question and everyone just kept saying oh you just turned the passive unlock setting off even though that was the first thing I checked. Your solution worked right away, thank you for finally posting the actual answer

Dale Barnes · April 13

If you carry your fob in your back pocket it is pressing both the lock and unlock buttons at the same time when you sit down and that is what's changing your door locks. Just press lock and unlock button at the same time and hold them and it will correct itself.