Service Question

[speedjunky78]

I just bought my 2021 1500 RST Z71 3.0L Duramax. At the dealership they didn't say anything about included maintenance in the warranty or anything like that. I didn't buy the extended warranty or any other F&I plans that were offered as I find them to be ridiculously over priced and pure profit for the dealer (I'm not against profit, just shady profit).

 

I'm wondering, does the purchase of my truck include any services for free? Like when I purchased my CPO Acadia a few years back it came with 3 oil changes. Do they still do that with new purchases of vehicles or am I smoking the good stuff and need to come back down to earth?

 

Thanks in advance.

[lowpro]

 

1 hour ago, speedjunky78 said:

I just bought my 2021 1500 RST Z71 3.0L Duramax. At the dealership they didn't say anything about included maintenance in the warranty or anything like that. I didn't buy the extended warranty or any other F&I plans that were offered as I find them to be ridiculously over priced and pure profit for the dealer (I'm not against profit, just shady profit).

 

I'm wondering, does the purchase of my truck include any services for free? Like when I purchased my CPO Acadia a few years back it came with 3 oil changes. Do they still do that with new purchases of vehicles or am I smoking the good stuff and need to come back down to earth?

 

Thanks in advance.

https://www.chevrolet.com/complete-care

Your first visit is covered.

During the first 12 months of ownership of your 2019 or newer vehicle, we cover one maintenance visit consisting of the following: oil and oil filter change, multi-point vehicle inspection, diesel exhaust fluid tank refill for diesel-equipped models, and tire rotation according to your vehicle’s maintenance schedule.

[Phantom 4D]

Warranty does not cover normal service. Usually one free service is included. When I bought my 2019 Sierra, the dealer included 5 free oil changes. It is up to the dealer as to how many oil changes are included. When I had my 2017 Silverado, only one free service was included. Of course, it was a different dealer all together. 

[bdallas]

As Lowpro said, the first one is covered. It's covered by GM so you can go to any dealership and get it done.

[It's Tim]

"Tire jockey" and "oil change technician" are the two lowest on the totem pole and one takes their chances using their services, better to just DIY.

[Grumpy Bear]

10 minutes ago, It's Tim said:

"Tire jockey" and "oil change technician" are the two lowest on the totem pole and one takes their chances using their services, better to just DIY.

 

The two most important jobs done in routine service are given to the inexperienced and untrained. 

[NorthskyblueT1]

Beware of "free" service.

 

Back when the Duramax 2.8 was new (Colorado/Canyon pickups and some vans), dealerships routinely filled them with bulk oil that doesn't necessarily meet the spec outlined in the owner's manual. The 2.8 required a Dexos2 oil, one of the important parts being the oil is specified to be ACEA-C3, having low ash content to get the expected service life out of the DPF. Dealers would put whatever 5w30 stock they had into these engines and most owners were none the wiser.

 

I always adhered to the spec on mine, and once needed to buy the correct Dexos2 oil from the dealership. Gave them year, make, model, engine, and the parts guy comes back with 5w30 Dexos1. Nope, I said, that's not right. He clicked around in the computer and wrote down a different part number. I only needed 2 quarts, and that's all he had in stock. Casually, I asked what they use for service fills on these trucks, and he replied we use Mobil 1 here for synthetic, 5w30 all comes out of the same bulk stock we use in all the vehicles that specify it. Huh.

Turns out, that's not unique. Lots of 2.8 guys see on their invoices bulk oil fill or the wrong spec being used.

 

Point is....if you take that new Duramax to a chevy dealer for "free" service, make absolutely darn sure they're using the correct spec (Dexos D, now?) and document it if there's ever a warranty issue.

Edited August 18, 2021 by NorthskyblueT1

[speedjunky78]

Thanks everyone I was just curious. I used to do all my own oil changes, but as my kids have gotten older and my work schedule more demanding, my weekends are not "my" weekends any longer, so having the normal services done on the vehicle have fallen to either my trusted mechanic, or the stealership.

 

I haven't had any issues with my local dealership in the past. We used to have a Cadillac SRX, that we took to the dealership (same as the Chevy), never had an issue with them. They always offered a loaner car (cause it was Caddy), but the Chevy side did the service. Not that I'll be going there for anything other than warranty work and the first service, but they haven't been terrible to deal with.

 

Also, since I bought my truck from a dealership that's nearly 2 hours away, it wouldn't have mattered if they included 10 services with the truck, I'm not driving back out there for service, just like I wasn't driving back out there for ceramic coating. Just wasn't going to happen.

 

Thanks everyone. This is a great forum and I'm excited to be a part of it.

[DJ LOUVIERE]

On 8/17/2021 at 11:48 PM, speedjunky78 said:

I just bought my 2021 1500 RST Z71 3.0L Duramax. At the dealership they didn't say anything about included maintenance in the warranty or anything like that. I didn't buy the extended warranty or any other F&I plans that were offered as I find them to be ridiculously over priced and pure profit for the dealer (I'm not against profit, just shady profit).

 

I'm wondering, does the purchase of my truck include any services for free? Like when I purchased my CPO Acadia a few years back it came with 3 oil changes. Do they still do that with new purchases of vehicles or am I smoking the good stuff and need to come back down to earth?

 

Thanks in advance.

I know there wasn’t any unless you paid for it in the extended warranty. It would be purely up to the dealership to offer it. Nothing is free anymore