No sound from radio

[Dave M1976]

The radio is on but no sound the CarPlay has sound 

[Gmike69]

Have 2023 Silverado with radio sound issues!  Had my Trk 2 days when the sound went out! On a trip.  I listen to XM, you can see music is playing ; but no sound.  Went to FM works fine and AM works fine then back to XM works. Will also play thru my Cell.  Has done this 3 times before today. This morning started up the voice would load then work just like the other times and so play on start up. When starting up 2nd time today no sound from any AM FM or XM and would not not play XM thru cell. Took to chevy house so they could see what was going in because it’s very hard to duplicate!  They did do an update  No Help!  They also told me to delete  My Chevrolet anytime Apple did update. We did and nothing. I can’t even connect to My Chevy  other than today at Service Dept!  I go and drop off 24 Jan 23 and see what happens! Stay tuned!

 

Mike T

[Gmike69]

CarPlay did work. Now does not! Onstar found nothing!

[jaxcam02]

I get this issue occasionally. except all my audio inputs do not play sound. All the digital display indicated that they are functioning and sound should come out. I have a sneaking suspicion it has something to do with the lane keep assist alert. The keep assist alert when working normally completely cuts out any music playing and sounds the LKA alert. I am guessing this random music muting happens during a LKA alert triggering. I have to completely shut the truck down and let the infotainment system finish its normal shut down before starting the truck again. Everything works as normal after that.

[Justin316]

I have a 2023 Silverado and same thing happens to me went to start the truck no sound from anything not even gps and re started it a bunch of times nothing then went inside for a few came back out it was fine seems to be happening for often last time it happened I pulled the radio fuse and put it back and it worked not sure why it keeps doing this but it’s annoying it’s not like these trucks are cheap and dealing with stupid shot like this. 

Edited February 22, 2023 by Justin316

[2023 Sierra TP]

I have a truck that’s less than two weeks old, and the system has stopped playing any audio four times over this period. Audio plays for about ten seconds before all sound that comes from the infotainment system stops. Turning the truck off, opening the door, and waiting about five minutes does the trick every time. It is always a problem four or so days later.

 

I really don’t like the idea of the dealer poking around on my truck with less than 600 miles on it, but im

out of ideas, and very disappointed.

 

Has anyone had this issue resolved? 

[Nofxdeclined]

On 2/22/2023 at 7:53 AM, Justin316 said:

I have a 2023 Silverado and same thing happens to me went to start the truck no sound from anything not even gps and re started it a bunch of times nothing then went inside for a few came back out it was fine seems to be happening for often last time it happened I pulled the radio fuse and put it back and it worked not sure why it keeps doing this but it’s annoying it’s not like these trucks are cheap and dealing with stupid shot like this. 

I have this same issue. It waited about 7 months before the first time, then about 2 months, now twice this week. GM is stumped even when I show them a video. Did you ever get to a resolution? 

[Dpach]

When this happens, hold down the steering wheel mute button for up to 30 seconds. Your radio will shut down and after a few seconds it will reboot  back up and sound will work fine. Saves having to shut the truck off and kill the power.

[Low Elevation]

On 7/29/2023 at 8:58 PM, Dpach said:

When this happens, hold down the steering wheel mute button for up to 30 seconds. Your radio will shut down and after a few seconds it will reboot  back up and sound will work fine. Saves having to shut the truck off and kill the power.

Good to know. I have had this happen on my new 23' Sierra also. 

[jaxcam02]

I just got back from the dealer for this issue. Apparently gm knows about it and believes it has something to do with the Google interface. Right now the engineers suggestion is to make sure your Google account is logged in. They said the engineers are working on a fit but nothing for a TSB resolution yet. 

[William Strow]

Figured this out. Restart infotainment center in safe mode. Go to preferences where updates are. This hard reboots it automatically!

[Elstro17]

Thank you.  I’ll try that if it happens again.  

[Baker17]

I just bought a new 23 Silverado about 2 months ago, and this annoying issue happens to me probably about 1 out of 10 times. It fixes itself when I go into settings and restart the infotainment in "safe mode", but I can't do that when the vehicle is moving (UI doesn't let you), and when this happens while I'm on the freeway I'm screwed since I can't just stop the vehicle.

 

It's very annoying and ruining my otherwise great experience with the truck.

Edited November 1, 2023 by Baker17

[forest]

This happens to me frequently on 23 Silverado.  I find that changing to Sirius XM and changing to a different preset cause infotainment to "unmute" ... definitely buggy.

[d61mccarty]

I am having the same issue. No Audio display no sound from radio or sd card. Display on instrument panel shows searching symbol. I have no safe mode option in settings. How are you guys getting to safe mode?  Android  audio is working correctly.