Apple CarPlay skipping/cutting out?

GTPprix · July 6, 2021

On 6/22/2021 at 11:00 AM, Brian Glennon said:

@GTPprix I have your wireless upgrade installed on my 2020. Still haven’t seen an update for v155. Any suggestions?

OTA pushes are done in batches to minimize any impact if there was an issue. These pushes can take months unfortunately and they just started OTA'ing this one recently. That being said we are now supplying this to our customers directly if they dont want to wait simply drop us a line using the Contact US page on the site include your order number and we'll get you setup!

SThompson447 · March 30, 2022

I purchased a 2022 Silverado about (3) weeks ago and I'm having this same issue. I'll be driving along listening to a podcast (that is downloaded to my phone) or music from iTunes (that is downloaded to my phone) and it will randomly start skipping and cutting out. It seems to cut out more when I have both Waze and a podcast or music going at the same time. Also there are times where it skips and then completely disconnects and I'm prompted with a message on the screen that says CarPlay was disconnected due to a disruption in the WiFi. Incredibly frustrating when you buy a new vehicle and pay what consumers are having to pay these days, and this type of crap happens.

Yfz43gmc · March 31, 2022

Well today feels like visit 1 million but The truck is going in just so they can obtain the part number off the back of the radio so they can replace. I can only hope that the OTA updates resolve some of the customer posts on this thread.
I have been plagued with this issue forjust over a year. GMC is forcing the dealers to jump through hoops at my expense. Why the part number could not be found from a build sheet is beyond me. After dropping a fortune in suspension that sitting on the floor that I will not install until this item is resolved, I am thoroughly fed up. I am giving another 30 days to rectify the issue before I trade it off on a raptor. I can easily sell the suspension part sitting on the floor as they have not been mounted. It’s a shame because I really like this truck otherwise. There are many grapes that I have with it however you will get that in any vehicle.

GMC Canada has really fell short and ****** the bed on this experience for me. I have three requirements of any vehicle I buy: Horsepower, heated seats, and music and not necessarily in that order depending on my mood. I got a whole bunch of all the bells and whistle‘s that I did not give a poop about

Yfz43gmc · April 16, 2022

Haven’t updated for a bit on this post however radio has been replaced, while some issues have been corrected I still receive black screen, glitches with radio becoming unresponsive, and inability to connect to device.

The new radio has a completely different layout than the previous. A bit annoying that you have to log into your account to get it to function, as you have to set up your profile. It probably took me about three days to get my truck back to where it was for personal preferences. With passive lock, lighting, sound set up and app placement

I believe my problem is bigger than the radio it’s self, I do think it is something to do with the master computer control module. Charging mat function still far from the point of dependability so I am still tethered to apple cord.

it seems that we have to go through slow Mo checklist according to GMC Canada. my dealership has been fairly decent but still feel this is unacceptable time frame and protocol. Oiiiiy!!!! Beginning to wonder at this point if I should just travel with my Yamaha Music Cast . I could swap out the radio unit entirely with aftermarket but I don’t believe that would solve the issue. The vehicle also goes through some strange cycling at its own intervals which are random. I can be sitting in the garage hours after returning or even days and it just decides to go through some little whirly noises like it does when you first get in or after shutting down.

One would think with all the people experiencing this issue, they could actually solve it. It’s been over a year. And if apple wont work with you, quit installing their products?!

David Lampkins · April 16, 2022

I have found out why it does it. It has to do with OUTSIDE electrical interference. I can pass by the same area and know when Apple CarPlay will cut out. This tends to happen when driving next to a lot of electricity pole lines and areas where there might be lots of electrical interference (transformers, etc.). No matter what app I have up or if I’m using my phone or not it will disconnect and reconnect after I am out of that area. I drive by the same power poles 5 days a week and it does it predictably at certain spots. This gets particularly annoying when I am on a phone call. I have learned to put the phone in my hand and turn the speaker on because I know it will disconnect.

Yfz43gmc · April 16, 2022

2 hours ago, David Lampkins said:

I have found out why it does it. It has to do with OUTSIDE electrical interference. I can pass by the same area and know when Apple CarPlay will cut out. This tends to happen when driving next to a lot of electricity pole lines and areas where there might be lots of electrical interference (transformers, etc.). No matter what app I have up or if I’m using my phone or not it will disconnect and reconnect after I am out of that area. I drive by the same power poles 5 days a week and it does it predictably at certain spots. This gets particularly annoying when I am on a phone call. I have learned to put the phone in my hand and turn the speaker on because I know it will disconnect.

My radio replacement solved that issue. I had a spot 15 km away that I always drop the signals so that was the first place I went after the replacement. But I agree the reception of the vehicle is horrendous. I used to lose radio signals in locations that have never been an issue before in any other vehicle I’ve owned. Technology is a pita!

Sheer64 · October 18, 2022

On 1/7/2021 at 8:06 AM, GMC207 said:

Got a 21 AT4 a few Months ago and the apple car play constantly skips like a scratched CD while listening to music. I’ve tried everything I can think of. Anyone experience this and figure it out?

Solved!

I was able to go to settings > running applications > apple car play > stop service > ignore the warnings! This solved the issue completely for about 2 weeks now!

R8DR RO · November 18, 2022

My 2022 denali 2500 always has wifi interference and connection issues with apple car play(connects and disconnects)

the 2021 at4 2500 im currently driving with the same apple phone has zero issues, works perfectly, cant figure out why, hopefully dealer has an answer for me next week.

X82ABN · November 22, 2023

On 1/7/2021 at 9:06 AM, GMC207 said:

Got a 21 AT4 a few Months ago and the apple car play constantly skips like a scratched CD while listening to music. I’ve tried everything I can think of. Anyone experience this and figure it out?

I have the same problem in my 2020 Chevy Silverado RST. Android Auto, XM and FM all skip. I've had it in the shop multiple time and they can't figure it out, even put in a new stereo. It seems to happen when the temperature changes, mainly when it's cold out and I have the heat on. I suspect the amplifier??? Have you figured it out? Any suggestions would be greatly appreciated.

MrMagloo · November 22, 2023

When I got my 2023, I was running into the same issue. The music was skipping, apps were sluggish, etc, and it turned out my phone just wasn't up to the task that CP and AA are demanding. I got a new flagship phone and it's rock solid and everything is very quick. Sucked that in addition to these nosebleed truck costs that you have to factor in a new phone, but that's the only solution I found.