Adding remote start warning

Mike Hyde · November 18, 2020

I have been a lurker using the info from this group to help with by 2015 Sierra, and figured its time to post something.

This is a warning for anyone who wants to add remote start, and maybe other features, to their truck that needs GM to do programming. If you have a truck that is listed as rebuilt (written off due to damage, but was repaired, verified and put back on the road), GM will no longer do any programming changes. I recently pickup up the remote start kit from my local GM dealer, installed it and took it in for programming. The said they can't do it as GM is refusing to make any changes. After talking to GM, its true.

So, if you want to add anything and you have a rebuilt, 3rd party is your only option.

Now I get the fun of trying to return a part that was already installed.

Gregory Krisa · November 18, 2020

Hold up you should be able to use this but adding it to onstar might be another thing I'd hope they would add it to their side but using an aftermarket will make adding cell option easier and comes out to the same price or cheaper depending on location and if you can do it yourself. https://www.whiteautoandmedia.com/product/autosync-programmer-scan-tool/

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GTPprix · November 20, 2020

As mentioned above we can absolutely help you with that and a bunch of other cool stuff with the WAMS Spec BCM

Teutonics · November 23, 2020

On 11/18/2020 at 2:04 PM, Mike Hyde said:

...If you have a truck that is listed as rebuilt (written off due to damage, but was repaired, verified and put back on the road), GM will no longer do any programming changes...

This makes absolutely no sense to me... did GM provide an explanation of their logic to come to this policy?

Mike Hyde · November 23, 2020

This is what I managed to track down. The part the affected me is in the important part near the bottom

GM Techline Information for Branded Title/Warranty Blocked Vehicles

To: All General Motors of Canada Dealers

Attention: Service and Parts Department Personnel
cc: Dealer Operator

Subject: GM Techline Information for Branded Title/Warranty Blocked Vehicles

Section 1.5 of the GM Canada Service Policies and Procedures Manual indicates that the New Vehicle Limited Warranty is void on any vehicle with a title that has currently or previously been branded as, but not limited to, salvaged, scrapped (irreparable), rebuilt, junked, totaled (written off) or stolen. Only transactions for repairs covered by the Emissions Warranty and/or recalls will be processed. A Warranty Block may be applied to such vehicles and thus Investigate Vehicle History (IVH) must be used to verify warranty coverage.

We would like to clarify that although the GM Techline Customer Support Centre (TCSC) is unable to provide programming or vehicle configuration support on Warranty Blocked vehicles, they will provide support for the following situations:

Safety, Non-Compliance and Emissions Recalls
Emission Control Systems Warranty

A Warranty Block may also be applied if GM has determined that vehicle modification, damage or misuse has occurred which may impact all or select vehicle components or systems. Vehicle modifications which may initiate a Warranty Block includes Non-GM (Aftermarket) calibrations. If aftermarket calibrations are suspected, Service Agents should refer to the procedures outlined in the bulletins below to verify the presence of non-GM calibrations in the vehicle.

#09-06-04-026 #20-NA-090	2005-2006 Chevrolet Corvette with any V8 Gasoline Engine 2007-2020 Passenger Cars and Light Duty Trucks with any V8 Gasoline Engine 2012-2020 Passenger Cars and Light Duty Trucks with any HFV6 Gasoline Engine 2019-2020 Passenger Cars and Light Duty Trucks with 2.0L (RPO LSY) or 2.7L (RPO L3B) Gasoline Engines 2019-2021 Light Duty Trucks with 6.6L Duramax Diesel Engines (RPO L5D, L5P)
#17-NA-100	2017-2019 Light Duty Trucks with 6.6L Duramax Diesel Engines (RPO L5P)
#16-NA-325	2016-2021 Light Duty Trucks with 2.8L Duramax Diesel Engine (RPO LWN)
#14-06-04-003	2014-2016 Light Duty Trucks with 6.6L Duramax Diesel Engines (RPO LGH or LML)
#08-06-04-006	2006-2013 Duramax Diesel Engines (RPO LB7, LBZ, LLY, LML, LMM, or LGH)

IMPORTANT: Please note that certain GM accessories require a change to the vehicle’s as-built configuration to enable that feature (i.e. Remote Start, Fog Lamps etc.). Due to the limitation of support permitted for vehicles on Warranty Block, installation of such accessories will not be possible as TCSC are not authorized to alter the vehicle’s “as-built” configuration. No Exceptions are Permitted. If in doubt, please confirm eligibility by contacting TCSC prior to the sale and installation of the accessory.

Further information on Voided Warranties and Branded Titles, can be found in Section 1.5 of the GM Canada Service Policies & Procedures Manual.

The Techline Customer Support Centre (TCSC) can be reached at 1-800-828-6860 English or 1-800-503-3222 French.

Cliquez ici pour le français

Document : https://dealer.autopartners.net/portal/cacontent/en-ca/headlines/Pages/GCCA-9-2437.aspx

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Teutonics · November 24, 2020

Thanks for that. But as I read it, it's due to warranty coverage... so if your truck is outside of the specified warranty limits (time/miles), why would this still apply?

I know I'm preaching to the choir, but dang, this is ridiculous. They're turning down work for their techs, parts sales for their dealers, and possibly turning away future customers for the brand.

Hopefully it's just a Canadian thing...

Gregory Krisa · November 24, 2020

They don't want to be liable for anything... There lossing enough money as it is to stupid.things wether it's over site on there side or something they may not of had control of so they see this is helping there bottom line.
I pretty sure this is similar to ford they don't even give them enough understanding of how to change things they give them a text file that says this does this for this series of vehicles.

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djw88 · November 24, 2020

12 hours ago, Teutonics said:

Thanks for that. But as I read it, it's due to warranty coverage... so if your truck is outside of the specified warranty limits (time/miles), why would this still apply?

I know I'm preaching to the choir, but dang, this is ridiculous. They're turning down work for their techs, parts sales for their dealers, and possibly turning away future customers for the brand.

Hopefully it's just a Canadian thing...

its fairly common now. mostly came to light with tesla refusing service to rebuilt title cars and even normal cars that are out of warranty they will refuse to work on.

Its BS and its apart of the right to repair act as well. In the end they don't want you fixing what they see as "their" vehicles even though you own it. they would rather you buy another.