Site problems

[davester]

So the sites had some problems for the last day or so (Wed Nov 4/Thur Nov 5) and some posts have been lost?

[txab]

As the email said more info tomorrow

[davester]

hmm, didn't receive an email about it...

[mjm-1957]

Me either.

[txab]

Admins will post about it today. It was major server problem as the simple explanation, plus having to restore the site from backups

[Jav_eee]

Some of my posts (started) are missing. Are we still restoring from the backup or is it done and my posts are gone? Just curious. Not sure why the other thread about this was prematurely locked. I didn’t get an email about it as was stated. 

[txab]

Those posts are gone as far as I know. Until the Admins say otherwise, I'd say go with that. I've heard nothing from them with any other info. I may have been mistaken about the email, maybe only mods got it. But I do remember it saying the Admins would have more info at a later time. Perhaps PM them. There might be something to be done, but again don't hold your breath

 

You do understand a backup is a snapshot in time? If your posts occurred after an automatic backup was done or there was corruption, they won't be a part of the restore in most cases

Edited November 9, 2020 by txab

[txab]

Ok, they posted on our Facebook page. I knew I had seen it somewhere. Here's what the Admins posted at that time.

 

"We're back! Thank you for bearing with us today. Full debrief tomorrow on what happened and why. Short version: Bad database software update that affected everyone who runs the server management software that we do. Required full site restore from backup, so some forum posts have been lost. Not a stress-free day in the office here - we must admit."

 

They've still been working it on it though. I received this from Josh after sending a PM

 

"We still have some things to address, like the forum software needs an update.  At this point we have been more focused on that stuff, which will take a few more days.

Please let them know that we lost 1 days worth of forum posts and that we are sorry this happened. I will come through and post with zane in a few days when we are done with what we are working on."

[davester]

thanks for following up.