Warranty denied due to lift on 18 silverado

[ThundahBeagle]

9 minutes ago, TXGREEK said:

My truck rode VERY rough with just a 2.25” level. Completely smoothened it out after the lift was done and especially with the coil overs and rear piggybacks installed and just 33.2” KO2 tires

 

 

I take it from Texas to Florida to Arizona and Colorado often and loaded with family and a couple extra kids as they request it with ZERO bounce. Trucks lifted correctly will ride very smooth when compared to cheap get you up there lifts. Dieselfan1 has the perfect example of how to lift your truck correctly and wouldn’t recommend “assuming” unless someone has actual experience with high end lifts. There are cheap lifts that will get you up there and that’s it, then there are high end lifts that exemplify how lifting should be. Yes, someone could go to high but that’s when you see over $80k worth of custom made suspension work that does make it ride closer to stock. Anyway, there’s a few custom lift conversations elsewhere on the forums where you can get your information from, this one seems to be about someone’s warranty issues lol.

 

Btw,

I called my dealer and asked him about this warranty issue and he said that the dealership wouldn’t be able to void his warranty, GM would but would require someone from GM to come to the dealership in order to do that. I’d take it to another dealership and start from there which is something that happened with my 16 Duramax, loose steering couldn’t be remedied at one so I went to another and that’s all it took but didn’t have a dealer attempt to cancel my warranty on their assumptions, only GM can do that. Only the part affected by custom work would only be canceled and not the whole warranty.

 

 

Sent from Above

Nice truck

 

I've heard that Bilsteins can level and give a more comfy ride. I've also heard that LT tires can harshen the ride compared to highway tires.

 

I dont know because my first three trucks were all GMt400's from the early 1990's and I never felt I had to lift them to do what I wanted.

 

Looking at Dieselfan1's setup gives me a kick. There's so much that goes into that, I have to appreciate the engineering, thought and work that went into it, it's just not the right thing for me.

 

I cant imagine that the dealer can arbitrarily cancel a warranted without the manufacturer OK'ing that move. I gotta believe just some new shocks, made for the truck, that also have the ability to level it off a little, shouldnt be a problem. Hope not

[TXGREEK]

Nice truck
 
I've heard that Bilsteins can level and give a more comfy ride. I've also heard that LT tires can harshen the ride compared to highway tires.
 
I dont know because my first three trucks were all GMt400's from the early 1990's and I never felt I had to lift them to do what I wanted.
 
Looking at Dieselfan1's setup gives me a kick. There's so much that goes into that, I have to appreciate the engineering, thought and work that went into it, it's just not the right thing for me.
 
I cant imagine that the dealer can arbitrarily cancel a warranted without the manufacturer OK'ing that move. I gotta believe just some new shocks, made for the truck, that also have the ability to level it off a little, shouldnt be a problem. Hope not

Bilsteins will definitely stiffen the ride quality as I had 5100’s front and back when I was leveled but wife and kids refused to ride in it. My kids easily get car sick, not in this truck, not anymore since I lifted. I even bought new front 5100’s as they’re setup as spares in my stock coils with the CST 4.5” spacer. Bilsteins came standard on our Z71’s until they went with those crappy Rancho’s.

Tires do play a very large roll as they’re the first line of contact. Softer tires help a lot but only if they’re not over filled. I keep mine at approximately 38-40 as this seems to be the happy spot. Heavier mud tires require much better shocks than the entry level Bilsteins. Dieselfan1 did it the right way, used adjustable coil overs and running high end Hybrid tires.

I think we could all stand to learn from one another, from our own personal experiences and not guessing/assuming. The trucks that you see peoples heads moving around are lifted using cheap get me up there lifts and when you’re up there, you’re on your own. Only reason I didn’t go higher is to fit in my home garage and parking garages. My lifted LandCruiser had a tendency to burst parking garage lamps lol. I miss that truck but just like dating, you get your thrills and you move on.




Sent from Above

[Texas Daddy]

Im sure you can sue GM to pay for your dif, but it will cost you an assload more than fixing a dif. A reasonable argument can be made that lifting a truck 5 1/2 inches from stock will affect the front dif (it did happen AFTER you modified the truck). I think the lift installer is more to blame here - sounds like they are the ones who screwed it up...

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[Bash74]

Believe what you want, but they can. I have watched it with my own eyes be entered into the system. I promise you a dealer can. They can do it, then go to another dealer 5 min later and it will come up in the system warranty voided. GM doesn't not have the time to deal with every warranty related issue for every dealer every minute of the day in the country. They give the dealer the latitude to do it. The dealer is suppose to be the honest broker, so GM is not paying for work done that they should not have to pay for. Now if the dealer outright voids it, it will usually get reviewed quickly, if they put the warranty on hold, then it can take weeks for GM to make a decision. A customer can complain to GM and if GM wants they can send a field rep out and see if it's legit. Remember it is always about money not only for the dealer but also GM. GM has extremely high priced lawyers to deal with stuff so if the customer takes the complaint far enough they are ready to go.

The small shop I work with was once pulled into court for the plantiffs side, and I watched the lawyers chew up everything, even the Magnuson-Moss act when it was brought up. Needless to say the plantiff lost after six months, a lot of money, and warranty still voided.

Now you posted the following in a previous post which I find interesting. Why would federal law say dealer can't void warranty except for two exceptions, if the dealer can't void a warranty no matter what, like you say.


(Federal law precludes a dealer from voiding warranty just because of using aftermarket speed equipment, with only two exceptions: the warranty can be voided if the aftermarket part causes damage, or adversely affects the emissions or the emissions system. SEMA (Specialty Equipment Market Association) reported that a trade association representing specialty automotive parts manufacturers, the following quotes have been extracted:)

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[TXGREEK]

 
Nothing I said was B.S.......every truck I have been in and is lifted does not ride better than my high country!! Every truck I have been in does ride worse, and does have a head bobble to it, or should I say more of a teeter totter sway. 
Lifted trucks do have front end issues down the road. Ask any well known mechanic, it just harder on stuff.....so again, no B.S.
 
 Just because guys that choose not to lift their trucks and/or dislike lifted trucks, doesn't mean they can't afford them. That has to be the most ignorant thing I have read. That right there proves you have a big ego and think your truck is superior, when actually your truck has.........poorer acceleration, more HP/TQ loss through drive train, worse fuel economy, glorified pavement pounder that never actually does any real off roading. Like more of these Raptor owners here in the cities.  Who is the fool now??
 
Look I'm done getting into a p!ssing match with you. You got all bent out of shape because I asked a question that you don't agree with. 
You like your trucks lifted because as you say "looks BADASS!" I like my trucks to the ground (so I don't need to jump up into every time I get into and out of it) and modded so I can carry 5 people in it and smoke lifted trucks, muscle/sports cars.  I'll have a huge smile on my face and wave as I go by!  And it also has the capabilities to haul my boat to the lake house on the weekends. 
 
 
 
 
 
 

I’m lifted, OffRoad often while out hunting, washed lots of blood out the bed and unto car washes lol.
I too run a 6.2, tuned and have had countless sports cars and to this day have never smoked a performance sports car, kept up with a few but never smoked any real sports cars. Though the 6.2 gives our trucks much more power than the Non-modified trucks, I’ve embarrassed quite a few stock trucks that have raced me but most often regret doing so as I didn’t buy my truck to race it or rag on it, it’s a tool/toy that serves a purpose for the most of us. Tires on lifted trucks are not at all cheap, especially quality name brands. I’ve gone from 33’s to 34’s and back to 33’s which added up to the purchase of a dependable used car, I think [emoji848] .

All modifications cost money, hence the reason for my experience and that majority of truck owners ask about modifying their trucks but freak out when they find out the cost to do so which then look to say that lifting your truck is stupid in order to justify their inability to pay for the mods and these words are from the GM of a national truck accessory company.
To each his own, stock, lowered or lifted, we’re all just truck owners in the end just personalizing our trucks. To this day I still have people ask if my truck is a pavement princess, little do they know....


Sent from Above

[TXGREEK]

My 2006 SS Trailblazer could and would beat muscle and sports cars to about 70ish, then the mass of it caught up along with old 4 spd. But in a few city blocks and AWD it was FUN!! It could also haul 5 people and tow a boat. My 2018 tuned SLT Sierra 6.2L with 22s could beat many sports/muscle cars.  Especially those little wet behind the ear young drivers who can't shift correctly. Always fun watching their reactions. 
 
I am not trying to bash you guys that lift your trucks,  that wasn't my intention at all. It just not for me.  Hate the looks, would drive me nuts jumping up and out of it all the time, ride isnt up to my standards, parts wear out faster, poorer all around performance,  and of course cost is always a factor in any custom mod because, now that I'm older I think about my kids, and I could use that money to buy another jetski for them at lake or a used side by side. 
Hence why I haven't forked out $3k plus to tune this new truck. It already pretty dang quick.  exhaust,  CAI will be enough.   Heck Car and Driver clocked a 2019 high country just like mine at 5.3 secs.  I know real world is different but that is pretty lethal for a truck!
If I need more, I guess I'll have to take the SS out then.
 
Enjoy your truck, 

Good lord, you’re talking many years back, my TType was the fastest production street legal back then, it was also a piece of junk always having turbo replaced hee hee.

You’re also correct that lifting is expensive and especially doing it right but I’m 6’ and it doesn’t make me jump or drop lol but I have whacked my head numerous times getting in and out of my wife’s new X5 XDrive. The number one reason a lifted truck would have any parts wear is due to offroading which happens to stock as well. Mine is almost 3yrs old with (knock on wood) zero issues and non seen coming as I have mine inspected every 6 months. To be honest, i wish I did go a bit higher but it’s all good cause I’m thinking of getting taller tires next time [emoji1303]

I don’t think you entered the discussion to bash anyone but it could seem this way to some especially with everything mentioned. I sometimes see things I don’t like at all but I get a smile on my face knowing someone is excited and happier with their new mods. I’m not one to judge and as my father used to say, you get more bees with honey then you do with vinegar.....

Enjoy yours as well, take care and God Bless!


Sent from Above

[peterlawl84]

man feels like this topic got side tracked. I believe OP mentioned it was a St. Louis area dealer.  If you are still having issues, have you tried Laura Buick GMC over in Collinsville?  They sell tons of lifted new GMC trucks, I have bought several vehicles from them (travel to get them as I live in KC area), but every time they always give me a "tour" of their facilities to try and get me to use them, but then I remind them I live across the state, but I always enjoy looking at all their volume and choices.

[Stevenmorris.us]

They are just trying to mess with you. I could go on into long story’s etc, but to keep it short and easy NO they can not void your warranty. Hell the damn Chevy dealerships sale lifted trucks off the lot I believe procomp is brand of lift or another well known company. You might have to fight it but I have had two cars/trucks with allot of work done to them performance as well and have gotten everything covered.

Now one I did have to get lawyer due to it was a whole motor and even that was covered, and that was a motor with a aftermarket turbo kit installed ( CTSV ). Something my lawyer told me before, ( it is the dealerships burden to prove that the items changed caused the failures not yours ).

If you don’t want to fight a lot or get lawyer, and IF they have not red tagged you then just take it to another dealership. PS my truck has intake, exhaust, tune,lift, 22x12 33’s, traction bars etc and the dealership replaced my lifters when they failed my A/C as well as my transmission when it smoked. YOUR DEALERSHIP IS A DI$k.


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[tckirkpa]

Hey all, 
I wanted some input. So I’ve got an 18 silverado and recently put on a 5inch lift about a month ago. At about 3 weeks I tried to engage the 4wd and had humming and shaking on coast. I hadn’t used it since lifting.  So I took the shop where I had it installed and they said they had a guy with a similar issue so they opened up where my front differential fluid is at and it was full of metal shavings. They checked the lift and everything looked perfect. So I took to the dealer I bought it at and they confirmed a front differential failure. The gm area director voided my warranty and said they wouldn’t pay for the differential failure. (According to the dealer) I’ve talked to gm and the dealer and keep getting a run around. They won’t say the lift caused the failure but said the warranty is void and won’t fix it. I’ve looked through everything they’ve sent me about the warranty and cannot find anything where it specifically says lifting it causes a void in warranty. Only that If they show the lift caused the failure. I seem to be getting nowhere and wanted to see if anyone has had any issues with this. I’m fully prepared to fight this because it seems unjust. I understand pay to play but this isn’t the lifts fault. I’ve also looked at the Magnuson- Moss act and it sounds to me that they should be fixing it unless they can show me the lift caused it. The truck has about 32,000 miles on it and is paid off. Thank you for all your opinions. 

Time to get a lawyer


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[Stevenmorris.us]

Time to get a lawyer


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Yep, they have to prove the lift caused the failure. Anyways you see a lifted Chevy damn well on all dealer lots with lifts installed from
Factory.


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[teamaed]

On 6/15/2020 at 5:46 AM, TNTSilverado said:

@dieselfan1 @TXGREEK  @ThundahBeagle

 

WOW!! So I am a troll for simply asking a question, voicing an opinion, and not agreeing with someone. Just because someone pays an outrageous amount of money to lift their truck and puts ridiculous priced tires on their truck, you assume everyone who doesn't can't afford it?? Again, to me, you guys sound like you have HUGE EGO's that your dealing with. 

 

Look, I came on this site to enjoy looking at trucks, read comments to learn more about trucks, because I love automobiles in general. If you get offended because someone doesn't agree with you, you need to step back, take a deep breathe, and really think about it.

 

This country is getting out of hand because everyone thinks we need to agree on everything. We don't! We can be civil though and respect each others opinion. 

 

I simply asked a question. I don't like JACKED UP trucks, they look silly and stupid to ME!!  Others, obviously do, just like I prefer to have larger rims on my truck and sit lower to the ground. Anytime you wanna have a debate I am here! I love a good old fashion discussion, but don't insult me by calling me a troll, sounds to me like you don't really comprehend the meaning of it.

 

Good day gentlemen 

 

 

To each their own.  I think factory height GM trucks look horrible.  As a hunter, I couldn't stand scraping the front end all the time on trails.  My silverado had what I would consider a rough ride.  I drive my truck daily in the city and was not happy with the ride.  I figured, whatever price you pay to own a truck.  Since I went with my BDS lift with the Fox coilovers, this this rides waaay smoother and now I can clear obstacles on the trail with no issues.

 

We just have a difference of opinion.  My truck would look silly to you and your truck would look lame to me.  No big deal.

[TNTSierra]

12 minutes ago, teamaed said:

To each their own.  I think factory height GM trucks look horrible.  As a hunter, I couldn't stand scraping the front end all the time on trails.  My silverado had what I would consider a rough ride.  I drive my truck daily in the city and was not happy with the ride.  I figured, whatever price you pay to own a truck.  Since I went with my BDS lift with the Fox coilovers, this this rides waaay smoother and now I can clear obstacles on the trail with no issues.

 

We just have a difference of opinion.  My truck would look silly to you and your truck would look lame to me.  No big deal.

Totally agree. Glad you can see both sides. Enjoy your truck as much as I do mine. 
 

btw. From what I read. I bet your hoping GM makes a raptor fighter or maybe a full-size ZR2 truck, since you like off-roading. 

 

I'm hoping they make another SS sport truck. Lowered stance, crew cab, and supercharged 6.2L or a ZO6 7.0l wouldn’t be bad either. 
 

take care 

[M1ck3y]

What about Hummer? You can lower it, lift it and you'll probably be able to get a calibration that makes it sound like an LS7 

Edited November 21, 2020 by M1ck3y