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Apple CarPlay malfunction


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  • 3 weeks later...

I’ve had my truck since 2016 and the only owner I’ve had to use android auto for android and now I have to use CarPlay on my iPhone ever since 2019 it has been giving me issues more and more my usb connect slots don’t work and they over heat at times to charge my phone in my center counsel. I have to use a cigarette lighter USB adapter to charge my phones. My warranty is no longer active and I only have 74000 miles on my truck. If anyone has a way to fix this issue I’m listening.

Edited by Mike1391
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  • 1 year later...

I have had the same issues with the screen going black and freezing. It then refuses to recognize my phone. I restart the truck and sometimes that works but a lot of the time it still doesn’t work. I have gone through many phone resets and many new Apple and non Apple cords all to no avail. Recently I had the Bluetooth stop working as well for no reason. After forgetting devices and restarting the truck that works again. But this issue has been since day one of driving it off the lot and as others have said the dealership cannot replicate the issue. It drives me nuts! I just don’t want to have to look at my phone while navigating places. I drive a lot for work and having this issue has driven me to try and replace to an aftermarket head unit. Unfortunately I cannot find a compatible unit for this year truck. 2020 Silverado 1500 Trail Boss Custom 5.3 V8

Anyone found a good solution?

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  • 1 month later...

I bought a 2023 Silverado LT. sales rep literally sat there and walked me through connecting my iPhone wirelessly to apple car play. Two weeks in it disconnected. Took it to the shop and they said you are good it’s reset. But it only works when connected by cord. I don’t want the damn cord. What happened?

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11 hours ago, Poguie said:

I bought a 2023 Silverado LT. sales rep literally sat there and walked me through connecting my iPhone wirelessly to apple car play. Two weeks in it disconnected. Took it to the shop and they said you are good it’s reset. But it only works when connected by cord. I don’t want the damn cord. What happened?

This is certainly not what we like to hear, Poguie.  Please know, customer satisfaction is extremely important to us. Our team would be more than happy to take a closer look into the concerns with your 2023 Chevrolet Silverado's Apple CarPlay wireless connection not working properly. To do so, please send an email to [email protected] with ATTN: Poguie/GM Trucks in the subject line.

Please include your contact information, VIN, a brief description of your concern, and the name of your preferred dealership. We look forward to hearing from you. To learn more about GM’s Privacy Policy, please visit https://www.gm.com/privacy-statement.html. The information you provide may be monitored and recorded and is subject to the GM Privacy Statement.
 
Privacy Statement | General Motors
Your privacy is important to General Motors. This Privacy Statement addresses the personal information GM collects and how GM handles that personal information.
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  • 3 months later...

I have a 2020 Trail Boss, and since year 1, I've experienced intermittent issues with the Apple Play.  What happens is it will shut down in the middle of using the map.  Often times I need to unplug then plug back in. Yesterday. that did not fix the issue.  I've also experienced the screen completely blacking out and the radio restarting. It is definitely an issue with the Apple Play. 

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