My wonderful introduction to the Chevy family

f8l vnm · February 25, 2020

Its crazy how all the GM homers pounce on a guy who is just expressing his frustration. Is as if their mothers were insulted.

Good luck OP , and as some of the adults have said , take it back to the dealer. Good news is rental should be free. Not ideal with a brand new truck but we have warranty.

wacnstac · February 25, 2020

30 minutes ago, f8l vnm said:

Its crazy how all the GM homers pounce on a guy who is just expressing his frustration. Is as if their mothers were insulted.

Good luck OP , and as some of the adults have said , take it back to the dealer. Good news is rental should be free. Not ideal with a brand new truck but we have warranty.

Thank you both and the rental is free. Good thing as I will be down a week and a half for this by the time they are done. It seems that all the OEMs are having quality issues on rushed roll out and I happened to get hit by some of this. Hopefully this is my payment to the truck Gods so I don't get the rear window leak

Edited February 25, 2020 by wacnstac

f8l vnm · February 25, 2020

2 hours ago, wacnstac said:

Thank you both and the rental is free. Good thing as I will be down a week and a half for this by the time they are done. It seems that all the OEMs are having quality issues on rushed roll out and I happened to get hit by some of this. Hopefully this is my payment to the truck Gods so I don't get the rear window leak

The Rental being free thing is a very nice GM thing. On Fords you have to buy a rental package/option when you purchase the vehicle.

It sucks I know but it happens. Stay positive mate

wacnstac · March 2, 2020

Just got a call from the dealership. I won't be getting the truck back until tomorrow or Wednesday. They have had it since first thing in the morning on 2/21.

I have already put 1200 miles on the loaner. That's more than twice the miles I put on my truck.

wacnstac · March 6, 2020

Today is two full weeks since I took my truck in. Apparently they have started to repair but got the wrong part for the seal. Monday is the new estimate, but that seem to slip every day. Service manager said in the past, GM would just ship them a new transmission, but that is not the case any more. I think I would have preferred a new trans.

I got the GM service center involved by they have been of little help. They call by service guy at the dealership every two or three days and so far during the whole two weeks, have been unable to reach him. Go figure! I bet they screen the calls at the dealership. Still, you would think the GM service center would have at least one phone number of somebody at the dealership who would pick up the phone.

The saga continues...... can't wait to see if the whole think is put back together correctly. Problems might now show up for a long time....

wacnstac · March 9, 2020

Finally got the truck back. Haven't really had much chance to drive it, or crawl under it to see if it has stopped leaking. One other issue that I mentioned about a week ago to the service adviser was not fixed when I picked it up today.

Now the GM service center doesn't seen to want to talk to me. Go figure!

wacnstac · March 10, 2020

Ended up with $100 credit for GM service after having the new truck in the shop for 15 days. That's LAF. The credit expires in a year. Not sure what I would use it for as i will still be under warranty and I do my own oil changes.