Infotainment Screen Black When Using Remote Start

[NSR1924]

2020 Chevy HD with 9K miles started doing same thing as discussed. Remote start works, but upon entering vehicle, apply brake, and hit start button, everything turns on, EXCEPT infotainment screen. Have to shut off vehicle and restart. After 3 days of doing this every morning, my battery was dead. Dealer picked up vehicle. Ran some tests, all was good with alternator and battery, unplugged battery for awhile, performed regular maintenance and service that was due. Truck has been fine for a week now. 

[bigman32hockey]

I think the OTA Update addressed this issue, along with several other software glitches.  I just did the update this evening.  Only took about 10 minutes.

[kylant]

On 1/22/2021 at 2:41 PM, bigman32hockey said:

I think the OTA Update addressed this issue, along with several other software glitches.  I just did the update this evening.  Only took about 10 minutes.

so it's finally available?

 

EDIT: checked yesterday. my truck said no update available. I think it said last update was sept

Edited January 25, 2021 by kylant

[xaositek]

I joined this forum because of this post, but I wanted to say my truck started doing this within a day or two of getting an oil change at my dealership. Has anyone gotten the update OTA recently? I just checked on my 2020 GMC Sierra 2500 AT4 and I got "No Updates".

 

@kylant did your truck ever update?

[kylant]

25 minutes ago, xaositek said:

I joined this forum because of this post, but I wanted to say my truck started doing this within a day or two of getting an oil change at my dealership. Has anyone gotten the update OTA recently? I just checked on my 2020 GMC Sierra 2500 AT4 and I got "No Updates".

 

@kylant did your truck ever update?

yes it did. a few days ago I checked and it was available. didn't take very long to do

[xaositek]

1 hour ago, kylant said:

yes it did. a few days ago I checked and it was available. didn't take very long to do

Did you just go into Settings > Update and it showed up? Or did you go somewhere else?

[bowtie2007]

I finally got mine yesterday.

Sent from my SM-G981U using Tapatalk

[kylant]

19 hours ago, xaositek said:

Did you just go into Settings > Update and it showed up? Or did you go somewhere else?

yes

[xaositek]

An update on my 2020 Sierra 2500 AT4 with 14,900 miles…. Went in for service this morning and the result was a Bad radio module, new one is being ordered and will be replaced under warranty. Said it‘ll take a couple days to get it in.

[Bebe808]

Mine just started doing this a couple days ago. At the dealer now...

[xaositek]

Quick update and the madness continues:

• Reviewed v150 upgrade on my radio successfully on Wednesday, February 10, 2021 - all functions now work, I can remote start my truck and the radio works, SiriusXM works again, and my WiFi doesn't stay on beyond a couple minutes
• Talked to my dealership and while all seems well on the surface, there was a fault code they could see internally on the radio and advised it should still be replaced
• Radio Module is being replaced under warranty on Friday, February 12, 2021

[xaositek]

Radio Module was replaced this morning and was updated to Build W124E (i.e. Infotainment System Update v150) before given back to me. Only oddity is that the top line showing the v150 update is not displayed but build numbers do match.

[Newduramaxh*ar]

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