infotainment radomly shuts off

Nathan Leslie · December 17, 2019

My infotainment randomly shuts off. Sometimes it just goes black and you cant control it. The other day it went black and had volume but the buttons would not work. I put in reverse and the back up camera came on. When i put it in drive again the camera view would not go off. Any suggestions

sdelam · December 17, 2019

I've had the screen go black a few times, back up camera worked but nothing else. Its only lasted maybe a minute or less and hasn't stopped the radio from playing.

Jfeazell · December 20, 2019

Mine is doing the same let me know what you find out.

Ravenkeeper · December 26, 2019

Mine has randomly rebooted, every now and then, and one night it rebooted 8 times in 30 miles. I’m suspecting a “loose” ground. Thinking maybe you need the firmware reflashed.

Dusty Roads · January 7, 2020

I just bought a 2019 Silverado Z71 on Dec. 13th. Since then the infotainment system has gone black and rebooted while driving 4 times. I have lost XM reception 3 times in what I would call gentle adverse weather.... in other words clouds and light snow or rain.... I have had the nav system units change to imperial from metric as well as lost all of my settings on a couple of occasions..... Also had the driver console that shows the chevy bowtie when you enter the vehicle stutter and go blurry but correct as I pushed the start button.... so far all situations have corrected by shutting the truck down, and then restarting.

I contacted Sirius XM about the reception issue. They advised that the dealer/manufacturer needs to replace the radio and antennae system as signal should not be lost in inclement weather..... Seeing as this is only one issue with the infotainment system and onboard displays, I contacted the Dealership. They have asked I wait a couple of weeks and document to see if there are any patterns.... Fingers crossed it is just a hassle free swap but who knows.

Ravenkeeper · January 14, 2020

On 1/7/2020 at 7:46 AM, Dusty Roads said:

I just bought a 2019 Silverado Z71 on Dec. 13th. Since then the infotainment system has gone black and rebooted while driving 4 times. I have lost XM reception 3 times in what I would call gentle adverse weather.... in other words clouds and light snow or rain.... I have had the nav system units change to imperial from metric as well as lost all of my settings on a couple of occasions..... Also had the driver console that shows the chevy bowtie when you enter the vehicle stutter and go blurry but correct as I pushed the start button.... so far all situations have corrected by shutting the truck down, and then restarting.

I contacted Sirius XM about the reception issue. They advised that the dealer/manufacturer needs to replace the radio and antennae system as signal should not be lost in inclement weather..... Seeing as this is only one issue with the infotainment system and onboard displays, I contacted the Dealership. They have asked I wait a couple of weeks and document to see if there are any patterns.... Fingers crossed it is just a hassle free swap but who knows.

No reception issues here, just reboot issues. I'm going to start documenting mine. Been a long while since mine rebooted, and after typing this, watch it'll happen tonight.

Dusty Roads · January 14, 2020

I have been keeping a diary of events since this started and the primary issues revolve around Sirius XM reception, lane keep assist system unavailable or not operating appropriately, park assist going offline, and the DIC freezing..... I'm thinking it is a simple software issue for some, and I look forward to hearing what the techs can tell me. I remain reluctantly hopeful it gets resolved quickly and easily. Love the truck...

Ravenkeeper · January 17, 2020

On 1/14/2020 at 6:02 AM, Dusty Roads said:

I have been keeping a diary of events since this started and the primary issues revolve around Sirius XM reception, lane keep assist system unavailable or not operating appropriately, park assist going offline, and the DIC freezing..... I'm thinking it is a simple software issue for some, and I look forward to hearing what the techs can tell me. I remain reluctantly hopeful it gets resolved quickly and easily. Love the truck...

That's a great idea, think I will do the same. I'm going to keep mine on my Google Calendar, most likely.

Wbrisett · January 19, 2020

For the record, I have seen this issue within the past 6 months or so in three different vechicles (my 2018 Volt, 2015 2500 HD Silverado (since replaced), and 2020 2500HD Silverado). I really am beginning to suspect some update pushed to the infotainment is causing this problem. Yesterday while running errands in the Volt it happened 3 times.

Ravenkeeper · January 22, 2020

On 1/19/2020 at 3:51 AM, Wbrisett said:

For the record, I have seen this issue within the past 6 months or so in three different vechicles (my 2018 Volt, 2015 2500 HD Silverado (since replaced), and 2020 2500HD Silverado). I really am beginning to suspect some update pushed to the infotainment is causing this problem. Yesterday while running errands in the Volt it happened 3 times.

It had happened several times in my '18 Silverado, plus the rearview camera wouldn't dim, so I had them push a firmware update. Camera dimmed a little more than it was, but the random reboots continued. I've since found a "mod" to fix the camera display to dim evenly with the dimmer roller/switch. I'm thinking that I may have a loose/breaking ground for the Infotainment Unit, going to look into this, when I finally dig into doing the display mod.