Stay away from Truckhero Undercover bed covers

BrooklynBravest · December 11, 2019

Long story short they have the worst quality control possible.

Full story, I purchased the undercover ultraflex 4 weeks ago and it showed up the same day I picked up my new AT4.

Got home, put the cover on, it looked beautiful I was very happy. Few days later, rained. The bottom of this cover is carpeted for whatever reason and the carpet was SOAKED. Like a sponge.

Contacted Undercover customer service, they said it must be leaking at the seams between the panels. Sent them a few photos of how I installed it, they sent me a replacement with minimal discussion. I put that one on, rained a few days later SAME problem.

Contacted them again. Same thing minimal fight on their end, They said ok we're going to send you an upgrade to the ArmorFlex version which is coated in Line-X rather than carpet. So I was pretty excited i got an upgrade after everything.

ArmorFlex came today, I put it on, all was well until I went to close the tailgate. Rear panel has a 3/16" bow in it, tailgate hits it. Because its under tension of the bow when closed, automatic open doesnt work and when you press the membrane buttons you have to simultaneously pull on the bed with your other hand or it stays shut. I don't even know if this one leaks yet either...

So, while their customer service was exceptional, they clearly produce garbage. I have to assume this happens constantly based on their willingness to just send replacements repeatedly with no argument.

I emailed them just now and will report back with their reply but I can't see any way to ever recommend these to anyone.

greco2003 · December 11, 2019

Have you tried to raise the rails up on the rear some?? Sorry I don’t have this cover I had a G2 on my previous vehicle and I’m getting the bak revolver x4 for the Silverado. But I know on those covers the rails you could adjust them up some.

Thomcat · December 12, 2019

Wanted something substantial, but self storing without the problems of the heavy, cumbersome Avalanche panels.

Had the sports bar on my '16 whose sides taper in toward the bed area so solid panels were out. I went with a Lund Genesis rollup to tilt past the sail and give 100% access to the bed area when stored. In the three years it was installed, not a single leak through thunderstorms and even supported 4 feet of snow without buckling. The pull cable releases on each side were a bit cheapo and tacky. My '19 came with the appearance and protection packages which included a sportsbar and tonneau cover. Construction on the OEM bowtie logo cover is identical to the Lund on my '16 with two exceptions a single lever operated release controlling both sides and the rear seal for the tailgate was changed. Cover now sits 3/4" above the top of the tailgate and the seal for the tailgate is now against the back instead of the top so it won't interfere with the remote tailgate drop or closure. Been through at least 3 heavy rains including one with a high speed run and not a drop of water intrusion.....should hold up equally well as the previous Lund in a heavy snowfall. Sometimes cheaper is better.