2019 Base Radio Touch Screen Non-Responsive

tuna mac · November 24, 2019

Just recently purchased a 2019 custom trail boss with the base radio system. Twice now (last night and then again tonight) on starting the truck the touch screen has been unresponsive. The first time, the screen booted to the audio screen I had last left it on, but touching anything on the screen did nothing. The physical buttons below the screen still worked, the music still played, and the screen still changed to the back up camera when in reverse, but nothing could be selected by touching the screen. Tonight, the second time it has happened, the truck happened to display the "Looking at this screen while driving can be dangerous" warning screen that requires you to select "OK" to make it go away. Well, since touching the screen wasn't doing anything, I couldn't make it go away. Music still played in the background from my bluetooth connection, but that screen remained. Both times, turning the truck off and back on within 15-20 seconds did nothing, I had to wait 10 minutes or so with the truck off for it to resolve itself, which would be pretty inconvenient if I was going to be going on a long drive and this happened to occur and didn't want to wait 10 minutes to start driving. I've seen online that for the trucks with on-star buttons on the rearview mirror that you can essentially re-start the radio by pressing one of those buttons a couple times, but I don't have those buttons, and I couldn't find anything in the manual telling me how to essentially re-boot the radio other than turning the truck off and leaving it for a while. I've seen other topics regarding a black screen and other frozen radio issues with no sound, but not one yet specifically for a screen that just doesn't respond to touch sometimes. I also tried to update the software using my phone as a hotspot but it said no updates were available. Anyone else experience this?

EDIT: Per the thread below (page 8), since I have the lower level radio, it apparently isn't capable of a software update, so that's probably not going to help my situation. There was also mention of one other person there having a similar issue with the touch screen not responding until the truck is turned off for 20 minutes (@Shoffman8283, any more issues or luck with that?)

Edited November 24, 2019 by tuna mac
more info

tuna mac · November 28, 2019

Well, this morning it did the no touch response thing again, and then after I turned the truck off for a few minutes and back on, then the screen was entirely black. The backup camera would come on in reverse but without any of the normal back up lines shown, it was just the raw camera feed. I’m going to investigate for loose connections in the HMI box behind the glove box and see what I can find. Otherwise off to the dealer it goes.

Moend · December 1, 2019

Happened to me. I ended up taking it ro the dealership having them reprogram it. Its been good ever since. Waited forever for OTA update but no use. That is why I ended up going to the dealer

Good luck.