2019 GMC AT4 (DEFECTS)

[Ganntrey]

I just purchased a 2019 GMC AT4 and after only a week of driving I noticed the truck bed is out of alignment with the cab.  Body lines are off by almost 3/4" on the passenger side and the bed is inset 1/2" from the cab.  Badges on the "new" tailgate are also off center by 3/4" and out of level by 3/8".  Needless to say I am very disappointed in the quality, so I called the local dealer (purchased truck at another dealer 250 miles away) and took it in.  Head service guy looked at it and said the bed was definitely tweaked and the badges were unacceptably off too.  They took my truck in that day and said they could adjust the bed and would put new badges on the tailgate.  After 4 days they call me to say the bed can't be adjusted, and based on their measurements, the mis-alignment of the bed was due to a manufactures defect.  They suggested I take it back to the dealer I purchased it from and have them swap the bed with another truck on their lot that had factory paint and bedliner.  They said if they did the work, GM would send them a new primered bed and they didn't recommend that route because no shop could ever match the paint and texture.  So I called the dealer I purchased the truck from and they tell me they wouldn't and couldn't do a bed swap. They suggested I call GM customer service and open a case to have the truck repaired, so I did.  I now have my truck back home and can't get GM or the dealer I bought it from call me back.  at this point, I am just about ready to tell them to load up a brand new truck and bring it to me.  After spending $60k plus on this truck, and having less than a 1,000 miles on it since I bought it, I think that is the least they should do.  What would you guys do?

Edited October 11, 2019 by Ganntrey
adding pics

[Sin City Trail Boss]

Mine is off too, but not as bad as yours.

 

Took it in, they adjusted it and when I picked it up it still looked off. They said they adjusted it as much as they could, but there wasn't anymore room for adjustment. I let it go for now because I don't want these morons taking my bed apart again.

 

Also, they took me to a lot full of new Trail Bosses, and a lot of them were off.

Edited October 11, 2019 by Sin City Trail Boss

[FiatDale]

I say have the shop closest to you get the new bed and paint it. Give me a break that they can’t match it, they can easily blend into the cab. If they won’t, and you’re close to Houston, bring it to our shop and we’ll do it.

[Ganntrey]

Thanks for responses.  Am I being too picky here?  Would you all want this fixed?

[CamGTP]

That bed thing honestly wouldn't even bother me.

 

The badges thing would but that is an easy fix or I'd just remove them anyway.

[econometrics]

9 hours ago, Ganntrey said:

Thanks for responses.  Am I being too picky here?  Would you all want this fixed?

100% I would want that fixed. The body lines on the new trucks are so nice, that if one of them is as off as yours are here, it would drive me nuts. 

[Ganntrey]

Well, it's been one month since I posted the issues with my new AT4 and 5 weeks since I've driven it.  I've taken it to two different dealerships (local and the dealer purchased) and they both have said the defective bed can't be fixed without making modifications.  Truck has been at the dealer I purchased it from for 3 weeks and NOTHING has been done. GM customer service is a joke- they keep telling me they are going to call me and they have appointments to call me, but NEVER do. Guess I need to speak with a lawyer to see what my rights are- This has gone on for too long without any answers from GM or the dealer.

[Sjordan]

I think it will be tough to lemon law it because these are not issues which affect safety/driveability 

[DaveHC]

5 hours ago, Sjordan said:

I think it will be tough to lemon law it because these are not issues which affect safety/driveability 

In Ga, just being out of service for 30 days is a lemon law accepted reason, check your states lemon law.

 

[Donnie Summers]

My 2019 GMC had an issue with the left front fender being off with the hood, Took it in and after chipping the head light they replaced that and still could not get the fender right, Basically once we went out on the lot most of the trucks even the denali on their lot was off too and they acted like since all them were off and all the lines all lined up that they were out of options, It's like they did not bend the fender right at the top front by the hood, ... So I took the truck home and with a fiber towel I pushed the fender where it need to be and it looks good, But now I have a weird electrical issue that is posted here that so far they cannot fix and if it doesn't get fixed soon I will apply for the lemon law... Good luck man on your issue... I bet there are a lot of 2019 GMC's sold with this fender issue that people are not aware of and don't pay attention to detail like we did... 

Edited November 12, 2019 by Donnie Summers