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How does a GM buyback work?

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PATELH121 New Member

PATELH121

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I am in the same boat as you, I actually came from a 2007 Tundra Crewmax 1st year of new generation (work horse). My car is currently at the dealer for the 4th time! My GPS and compass do not work, I have had my antenna replaced, and infotainment 2 times already. GM is currently working on a buy back offer, so lets see where that goes. If I cant make headway then I will most likely get an attorney involved. If I do get money back, I will most likely get a new tundra...those things are hard to break! I tried for years (looking for a reason to get a new truck) without success and finally gave up and just traded it in! Those things are solid as a rock. 
 

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Joe Jester New Member

Joe Jester

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I have a 2019 Silverado  Z71 6.2  I bought truck September 25th 2019 with 4 miles on it . Two weeks later one of the lifters on motor went, During the Gm Strike (so they could not get parts dealer had truck for almost 30 days) Got truck back and drove for about a month then on Wednesday 18th while on New Jersey turnpike the motor died, had it towed to my dealer in Pa and they tore apart the engine and 2 cylinder walls are toast, all with 2900 miles on the truck so I am in the process of the buy back   ANY Suggestions ???

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Dunn Senior Enthusiast

Dunn

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that really sucks guys, ive known or heard this tho of every brand

 

Toyota not nearly as much for sure.I did own 2 new tundras and my 2000 tundra was super solid, my 2005 not as solid as 2000 but still good, and I just got recall awhile ago on it for air bag ( 14 yrs later).....I just don't like new tundras and while they are reliable I don't want a vehicle just because its reliable and that's only reason...my Silverado been solid so far and am sure none of manufacturers want to take their vehicles back.....they all have recalls but what you guys are going thru is horrendous and I would be trying to get back every cent, tax is money you paid on a purchase and if that purchase is recalled or cancelledthan what are you paying tax on?...no way they can keep tax if they take vehicle back, or dest, title, lic and docs for that matter.....

 

they send you all these surveys and emails after purchase about your satisfaction and how they strive to be best.....right up until your truck takes a shit!

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Catherine New Member

Catherine

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My 2020 Silverado 2500HD had a leaking rear window. Long story short, and one very smelly mold and mildew problem, 3 separate failed repairs - GM has agreed to give my purchase price back. Here’s the new problem - my dealer can’t find me another truck. I don’t ‘t want to accept a check because I will have to pay sales tax on another $60,000 price tag. Anyone else have this problem? Can I buy from another dealer out of state? My dealer says there’s nothing out there.

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Ryan Lairmore New Member

Ryan Lairmore

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On 12/23/2019 at 8:32 AM, Centrebaseball said:

How did everyone initiate the buyback process? Through the dealer or through GM customer service line? 
 

thinking about starting that process as well.  50+ days without my truck will do that...

I am going through the bbb auto line at the moment,awaiting a call from them to set up an arbitration date with gmc 

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Transient Senior Enthusiast

Transient

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My neighbor just initiated this process the other day. Got a 2021 Custom Trail Boss. Had 1100 miles on it, and the engine is toast. 5.3 V8 with AFM. Hasn't even made his first payment yet. Something about some extra/rogue bolts being inside the engine. Engine started rattling, so he took it to the dealership. Dealership offered a replacement engine under warranty, but my neighbor wants out of the truck because having a replaced engine will decrease the value later on. He's hoping to get into a Custom Trail Boss with the 6.2, but that is a unicorn.

Sent from my SM-N960U using Tapatalk

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BIGDOGx Senior Enthusiast

BIGDOGx

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8 hours ago, Transient said:

My neighbor just initiated this process the other day. Got a 2021 Custom Trail Boss. Had 1100 miles on it, and the engine is toast. 5.3 V8 with AFM. Hasn't even made his first payment yet. Something about some extra/rogue bolts being inside the engine. Engine started rattling, so he took it to the dealership. Dealership offered a replacement engine under warranty, but my neighbor wants out of the truck because having a replaced engine will decrease the value later on. He's hoping to get into a Custom Trail Boss with the 6.2, but that is a unicorn.

Sent from my SM-N960U using Tapatalk
 

He is going to have an uphill battle imo, once you sign on that dotted line it is yours and it will take a good bit of effort to get gm to give a new one.

 

I agree though and i don't care how plug and play or good the tech is, a replaced engine ruins the truck imo! Especially considering he has not even made a payment yet, every rattle, every noise will be amplified throughout ownership!

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Transient Senior Enthusiast

Transient

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He is going to have an uphill battle imo, once you sign on that dotted line it is yours and it will take a good bit of effort to get gm to give a new one.
 
I agree though and i don't care how plug and play or good the tech is, a replaced engine ruins the truck imo! Especially considering he has not even made a payment yet, every rattle, every noise will be amplified throughout ownership!
The dealership is already moving in the direction of getting him a new truck. He wants a 6.2 crew cab with 6 person seating. He prefer a Custom Trail Boss, but that's a unicorn. Out of 4 states (California, Nevada, Utah, and Arizona) there's only 1. Looks like he's going with another trim level. The dealership is trying to do a trade with another dealers for a 6.2. He may opt to have the Trail Boss suspension upgrade added by the dealer.

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Colomike New Member

Colomike

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It doesn’t work. They stall until they can run you out of warranty or get someone to put the blame on you and void the warranty. Worst nightmare of my life owning a brand new duramax. Yep like a rock … it shud make a beautiful 70,000$ boat anchor. I’ve seen homeless people take more pride than gm

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KC Desert Enthusiast

KC Desert

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Posted (edited)
On 2/23/2021 at 1:03 PM, Catherine said:

My 2020 Silverado 2500HD had a leaking rear window. Long story short, and one very smelly mold and mildew problem, 3 separate failed repairs - GM has agreed to give my purchase price back. Here’s the new problem - my dealer can’t find me another truck. I don’t ‘t want to accept a check because I will have to pay sales tax on another $60,000 price tag. Anyone else have this problem? Can I buy from another dealer out of state? My dealer says there’s nothing out there.

NM

Edited by KC Desert
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