No sound from music or radio

[Spideyjp23]

5 hours ago, RedLT said:

 

Is the audio issue resolved? If so, were you able to trace the connector's location?

My audio is back to true uninterrupted sound again. I have not been back to the dealership to find out what the connector they fixed was but it was definitely the culprit that has caused me grief over the last 3 years. I know they told me initially what it was but I do not know enough about the electrical system to really understand. I just know the connector was bent and changes in the temperature would allow it to temporarily expand enough to lose connection and thus no sound. 

[RedLT]

17 hours ago, Spideyjp23 said:

My audio is back to true uninterrupted sound again. I have not been back to the dealership to find out what the connector they fixed was but it was definitely the culprit that has caused me grief over the last 3 years. I know they told me initially what it was but I do not know enough about the electrical system to really understand. I just know the connector was bent and changes in the temperature would allow it to temporarily expand enough to lose connection and thus no sound. 

 

Thanks for the feedback! Glad it's working for you.

[GumbyS13]

Really hoping you have got us all an answer to the connector they replaced.  Been having this same issues going on 4 years now.  Any updates?  Or have the dealers # so we can call and ask...

[nwarcade]

I had the same issues, first the dealer "fixed" the wiring, then replaced the AMP and said I had a rear window water leak, then replaced the head unit after doing "diagnostics" for over a week driving my truck for hundreds of miles for some reason in the process.  None of these fixes actually fixed anything. 

 

 I found my issue at an audio component just above the passenger side kick panel. While the head unit was playing audio I reached up and wiggled the connectors untill I started to have the audio cut in and out. Pulled that connector and tweaked the pins with a small pick and reinstalled.  Boom... No more audio issues.

[Mike Duhaime]

Take your pic;

all latest TSB's in Radio

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23-NA-034	2023/05/15	Radio Software Version Y167 – Multiple Updates for IOK
PIT6005	2023/04/25	Loss Of Applications On Right Side Of Radio Screen
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PIC6486B	2023/02/08	Apple CarPlay Projection Pixilated/Blurry/Distorted – IOR Radio
19-NA-076	2023/02/07	Blue or Black Screen and Service Rear Vision System Message on Radio Display Shifting into Reverse
22-NA-142	2022/12/07	Radio Software Version W164 – Multiple Updates
PIE0724A	2022/12/01	Engineering Information - Radio Staying On After Retained Accessory Power (RAP), Low and/or Dead Battery
PIT5897A	2022/10/07	Radio Display Concern – No Content Available Displayed
22-NA-118	2022/07/13	Radio Software Version W163 – Multiple Updates
22-NA-064	2022/06/02	In-Vehicle MyBrand App Login Error IOK Radio
PIT5906	2022/04/05	Poor Sound Quality – Static distortion in IOK radio with UQF Audio

[Spideyjp23]

On 7/21/2023 at 7:09 PM, GumbyS13 said:

Really hoping you have got us all an answer to the connector they replaced.  Been having this same issues going on 4 years now.  Any updates?  Or have the dealers # so we can call and ask...

I asked my dealer what the name of the piece was. They said it was a wire harness connector (and they called it an Ethernet connector) beneath the glove box on the passenger side. The male pins were getting bent by the female receiver and once they replaced the female part, smooth sailing ever since. Hope this helps! Cheers. 

Edited July 24, 2023 by Spideyjp23

[GumbyS13]

6 hours ago, Spideyjp23 said:

I asked my dealer what the name of the piece was. They said it was a wire harness connector (and they called it an Ethernet connector) beneath the glove box on the passenger side. The male pins were getting bent by the female receiver and once they replaced the female part, smooth sailing ever since. Hope this helps! Cheers. 

Awesome thank you sooo much.  I'm going to give this a shot.

[JaneM]

We had this problem with our new 2024 GMC Sierra. Just returned from dealership who diagnosed it as a problem with amplifier. Part is on order so hopefully when it’s replaced the problem will be solved. 

[JaneM]

This happened to our new 2024 Sierra. Took it in to dealership. They determined it was a bad amplifier. Part was replaced and everything works now. 

[Bikerjon]

5 hours ago, JaneM said:

This happened to our new 2024 Sierra. Took it in to dealership. They determined it was a bad amplifier. Part was replaced and everything works now. 

Good to know.