Issues with Infotainment Screen Not Working

[Mark Brown]

I’m having issues with my 2019 Sierra Denali Infotainment screen.  About 5 weeks ago, with less than 2000 miles on Truck, when starting my Truck the screen flickered and went black.  It smelled like something was burning, but no smoke or anything.  I took the Truck back to the dealer and they worked on it for almost 2 weeks, but did not fix it.  First they said the software needed to be reloaded.  They tried that at least 3 times with no success.  Then they said it was an HCM module and had to order a new one.  That didn’t work.  Then they said they need to replace the screen which is on backorder with no expected shipping date.  Anyone else have this issue?  I’m extremely pissed this happens to a new 65K truck and the dealership takes no responsibility in trying to get this resolved in a timely manner.  They say it’s a GM issue and they can’t do anything about it. 

[Thejet07]

They replaced my radio. It gets stuck on night mode during the day still. Screen has gone black as well. There’s a service bulletin with no fix as of yet


Sent from my iPhone using Tapatalk