I'm convinced Chevy/GMC do not want to sell vehicles...

z1boss · May 10, 2019

I think you guys need to find different dealers. I'm in Michigan and my dealer is Buff Whelan Chevrolet. I have had nothing but positive experiences from them. My sales guy goes above and beyond to accommodate me each time. I get free loaners anytime I bring in a car (I have multiple) for an oil change or whatever. He always takes car of me and even the other staff members seem nice.

ct_corey · May 10, 2019

Its not a gm problem its a dealer problem. I have had similar issues with brand dealers

jaxcam02 · May 10, 2019

Where the hell do you live? I have never had any issues with the 2 GM dealers I've bought from or the other 5 ive visited. And I live in Florida, where most people are friggin psychopaths or on meth or psychos on meth..

wesd · May 10, 2019

Some dealers outsource the "internet" side of the house, so the person that is texting/calling might not even work for that dealership, but a corporation that generates leads. You'll need to go into a dealer and develop a relationship with someone who can help you out. It can be done, even at the national chains.

Nanotech Environmental · May 10, 2019

As was posted above, this is a dealer problem, not a GM problem. You get the same shitty dealers selling the other makes as well.

When I bought my '17, I first looked at a really nice used one(a 2016) that was almost identical to the one I own. This was at a dealer a bit over an hour away. That dealer was nice, but played some games and wanted waaay too much $$ for the used truck. The sales guy even brought the sales manager in to his office and the 2 of them tried as a tag team to sell me that truck. It didn't work, however I did appreciate getting to deal direct with the Sales manager. I was prepared to pay cash, but had a price that I wouldn't budge over. They didn't understand that their tactics don't work on me.
I left & explained to the sales guy that my price was my price and that's it. I gave them my card and said if they want to sell the truck, give me a call.

On the way home I stopped at a local GMC/Chev dealer & had a great experience. Went looking for used, but got a new one for less than used. Gave the sales guy my list of specs & he gave me a price I couldn't refuse. He found the truck at another dealer & brought it in for me. No trades, no sales managers, cash deal. Easy.

After I bought this truck(which has been the best truck I've ever owned), sales guy from the first dealer phoned, wanting to deal on the used one I had looked at. Told him 'it's too late' and really deflated him when I told him what I paid for a new one. It was about $2000 less than his used one. LOL

Edited May 10, 2019 by Nanotech Environmental

bshort · May 10, 2019

Maybe you should be looking at a Ridgeline?

sethro274 · May 10, 2019

I've been driving German and Japanese for a while and I'm stepping back into a truck. There is a staggering difference between my experience between buying imports and a GM....

Examples -

1) I've emailed approximately 7 dealerships seeking information. Why do I email the dealership..because an "exact match" on GM's websites isnt actually close to an "exact match". In each inquiry to a dealer I clearly stated "do not call me but please text or email" because I'm in meetings most of the day. In addition I outlined exactly the information I wanted and asked for them to send me the information via email or text. Six out of the seven dealerships immediately called me after hitting send and asked me what I wanted. They didnt even read the email...

2) I've talked to numerous sales guys and none of them want to sell a car unless its on their lot and can sell it the moment I walk on the lot. They dont want to order or look for inventory at other stores. They dont even want to check inventory for trucks that are inbound to THEIR dealership. I literally had a sales guy tell me that "We can look around in the system and you might be able to find it if its a popular configuration...but probably not, however". I asked him if he had inventory arriving soon...His response "YES".....

3) When I call the dealerships the front office staff are simply rude. In specific I've called one dealership three times to speak/find a sales guy. According to the front office he has "someone in his office" yet every time I've visited the lot is a ghost town and he is watching videos on his phone. I HIGHLY doubt anyone was in his office and she just didnt want to get up. It as if I was pulling her teeth to see if he was available or busy...

4) Having an appointment with a sales person means nothing to GM. Having an appointment means anyone that walks on the lot two seconds prior to my appointment time is getting helped first.

I've done more leg work for this truck than I have for my past 4 cars combined....Its just laziness and apathy and the attitude is these trucks "sell themselves"...

Im not a Euro car snob but sales and service are on another level. I dont have to step on the lot and my interest are catered to as if Im a potential customer because of a simple email. When I do step on the lot I'm greeted with a bottle of water. I'm immediately escorted to the appropriate sales person. The car Im asking about has been pulled inside and Im given a tour of the car. The deal is always completed in comfortable chairs with little to no pressure. Its an enjoyable buying experience....A stark contrast.

The reality is that there isnt a vast difference in cost in these manufacturers. Many of these trucks are running north of 60k and 3/4s of the bread and butter German cars fall right in line with that price range. If BMW, Merc ever start selling full sized trucks the Denali, High Country, AT4 market is going to vanish.

Such a frustrating car buying experience. I know the next step is sitting in a hard plastic chair in a generic office while the sales guy has to "go talk to the manager" to see if he can work a deal with his piece of paper with four squares...AFTER telling him I only negotiate a final price. I'm looking forward to the truck but this process is busted from the tail to the nose.

1) If you don’t want to be called, provide an email address only. Once they email you you can provide a cell number to be texted.

2) A lot of dealers trade. If the one you are calling won’t, try another.

3)If the front staff a rude, it’s not a good dealer. However, it is a strong possibility that the salesperson you are calling is busy if they say so. Car salesmen don’t make money if they don’t sell so they absolutely want to talk/make a sale.

4)Appointments are broken because customers are late/don’t show. On a busy day like a Saturday, setting an appointment and keeping that time is key. If there’s more traffic than salespeople, sometimes they have to double up.

Euro cars/dealers are no different. The dealer is the ultimate difference.

Also, Negotiating a “Final Price” is a good way to get sent walking. Be reasonable in your expectations. Margins on these vehicles are less then ever and the internet has pushed prices lower to where dealers are having to loose money in the new car department to hit their goals.

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L86 All Terrain · May 10, 2019

Sometimes it is best to by-pass the salesman and go right to the dealer's sales or general manager as they have the final say on trade value and price. I have formed a friendly relationship with my dealer's General Manager and usually cut through the BS and talk directly to him. The whole deal on my CCLB 2500 last year was facilitated in less than 15 minutes, I left with the truck for a test drive, they had the paperwork ready when I got back, signed it, done. Whole deal probably took about 1-2hr.

ShortMag · May 10, 2019

These guys are selling cars for a living. Let that sink in for a minute. If they weren’t doing that they’d be more likely to be in rehab than Hold a job for more than a few months. Spend 10 minutes on this forum and you’ll know more about the product than they do. They don’t want to order you a truck because they’ll be working at the dealer down the road (if not the used car lot next door) when it comes in

AJMBLAZER · May 10, 2019

This sounds like a dealer issue. Could be regional as well. After three Vehicle purchases in the last four years my wife and I will not buy from any of the local dealers.

We drove three hours to Evansville for my current truck, five hours to Cincinnati for her Yukon, and three hours to Sullivan, MO for my FIL’s Ram 1500. We got much better deals on all three vehicles by traveling to dealers willing to work with us and with better prices.

The local dealers are overpriced jokes that think you won’t go anywhere out of the region to buy a vehicle. Their service sucks and prices can’t compete. Meanwhile, because the warranty is from GM they have to honor it and service your vehicle just like they sold it. So look farther afield and find the deal and experience you want.

My next truck will likely be bought in Sullivan, MO too.

If BMW made a truck it would be pretty but a maintenance nightmare. If Mercedes made one it would be a high end technical masterpiece but then cost an arm and a leg to fix eventually. Both would be overpriced for what you get.

Toyota, Nissan, and Honda have been trying for decades now to crack into the American fullsize pick up truck market. Considering two of them already make excellent small trucks that sell great here you’d think they would do better at it.

eppieguy · May 10, 2019

Mercedes does make a Pick Up, I actually saw one in France 2 weeks ago, pretty nice IMO but I'd still never buy one.

amxguy1970 · May 10, 2019

15 hours ago, dtnel78 said:

Call ChevyDude from Ohio. He's on YouTube and he isn't paid commission. Will ship to your doorstep in an enclosed trailer. Sells on average since 2010-2011 23 vehicles per month. Guy is a hard worker. I've seen where he's literally went to a competitor in the same town and bought the truck that the customer wanted because that dealer wouldn't come down a certain amount on it and he sold the vehicle to him at that price or lower that the guy was trying to negotiate to.

I recollect properly I think he even throws in a full tank of gas and when you're talking a big dodge pickup truck that is a lot of gas or fuel. Look up Chevy dude on YouTube and go into his YouTube page and search for the Dodge pickup that he did here in the last few months which would have been posted.

He makes more money doing videos on YouTube than most average salesman make in an average year and he even posted it on YouTube to prove it which he said he wasn't a big fan of doing but he was trying to prove a point at that time that YouTube it's just a side thing for him. My analysis of if you were selling 23 cars a month average you must be doing something right.

I would definitely say email him and be specific with your request about the calling and stuff. As you know a lot of them salesman or talked call call call because it's that's sale that will get away. I'm like you I'm looking for who's paying attention to instructions and those that do may get rewarded if I can work a deal out generally.

If you do call him let us know how it turns out by posting a reply in here or if you reach out to him let us know how it turns out I would be interested.

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Why let you know when you are him? Two posts on the same page glowing over him? Hmm, who could this person actually be?

OP, part of the reason it is difficult to find a specific truck compared to a luxury car brand (that is part of the reason these trucks are so expensive, those owners coming over) is there are many more options. Bed, cab, axle, engine, color, style drive, packages, etc. Much harder to find specific setups if that is what you are looking for. Besides, what did you expect going from a luxury car dealer network to a regular one? That is well known.... Maybe stick with the luxury cars? I have a feeling you will be disappointed after driving for a while in the amenities, fit and finish, ride, etc...

Tyler

f8l vnm · May 10, 2019

1 hour ago, bshort said:

Maybe you should be looking at a Ridgeline?

Damn! what come back! you sir are really cool

bshort · May 10, 2019

15 minutes ago, f8l vnm said:

Damn! what come back! you sir are really cool

Of course I am.

Daverado · May 10, 2019

17 hours ago, Chris walker said:

The reality is that there isnt a vast difference in cost in these manufacturers. Many of these trucks are running north of 60k and 3/4s of the bread and butter German cars fall right in line with that price range. If BMW, Merc ever start selling full sized trucks the Denali, High Country, AT4 market is going to vanish.

I actually thought about this a bit when I was shopping. A well-equipped X3 was in roughly the same price range as my HC.

Thing is though, if BMW, Merc ever make a full-size truck it's not going to be in the same market as Denali or High Country.

In terms of luxury, Denalis... really aren't. They might compare to the X3-series.. even that's a stretch though when you look

at fit and finish. Feature-for-feature bullet points on the spec-sheet perhaps, but definitely not quality of materials or assembly.

Leather stitching on my HC seats is kinda crap for instance, nowhere near BMW quality. It's very obvious at the rear-seat

storage compartment doors.

If the X3 costs the same roughly similarly equipped, then what is an X3 with Silverado technical capability going to cost?

Two-speed transfer case, reinforced frame? BMW isn't throwing those in for free.

Oh, and it's a big vehicle, so they will no longer market it in the same segment anyway. It's a 7-series truck.

A full-size BMW truck technically comparable to the Denali is not a $70k vehicle, it's a $130k vehicle minimum.

That's why they don't exist. There's no market for the vehicle they would make, really.