Rear window leak

ShamrockShooter · May 5, 2019

Well I got my truck back today after 16 days. They first tried to do the TSB but it still leaked so they replaced the whole rear window. They claimed the water tested it. I don't have time to test it for a few days but I believe it's been all fixed. Nice to have her back.

Did they get all the sealant off they used on the first attempt?

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M3Master · May 5, 2019

So, I'm gonna get a bunch of shit for this. I LOVE/LOVED my Silverado LTZ but this was the last straw.

Dealer had my truck 29 days. I picked it up yesterday morning.

-My truck is white..white sealant all over the bed liner. Not sure how that would come off.

-No sealant around the edge of the glass...a glass company did the rear window swap so they did a good job.

-Interior, headliner and seats are covered with greasy finger prints. I found "extra" screws under the rear seat...no telling where those went.

-The headliner is effectively ruined...which means they'd have to replace it...which means the windshield and lane departure camera has to come out....which would be another month and would create these same problems again.

-It rained it's ass off last night even though they said it would remain inside. Saw a few drops on the inside. Nothing like it was, but it means we'd start the process all over.

-The dealer gave me a loaner...which means lemon law is a really grey area.

When I first got the truck, it sat at the dealer for 22 days because the front park assist camera was screwed up. They didn't know how to work on the truck as it was so new.

So, unfortunately this beautiful 60k truck has been nothing but a headache and 2 dealers now have given me no indication that will change.

I traded it in yesterday and will hope for the best with another manufacturer. I'll revisit Chevy in a couple of years when they work the bugs out a little more. Truth be told, the problems are what they are...it was mainly the level of service that broke the relationship for me. But hey...they did ask me to take care of them when the survey arrives. Lol.

Queue the "good riddance" comments. Lol.

white94rx · May 5, 2019

Did you get killed on trade in? If I was made of money, mine would be gone already. I'm trying to get trade assistance so I won't lose my ass getting into a different truck.

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Rocz3cqg · May 5, 2019

54 minutes ago, M3Master said:

So, I'm gonna get a bunch of shit for this. I LOVE/LOVED my Silverado LTZ but this was the last straw.

Dealer had my truck 29 days. I picked it up yesterday morning.

-My truck is white..white sealant all over the bed liner. Not sure how that would come off.

-No sealant around the edge of the glass...a glass company did the rear window swap so they did a good job.

-Interior, headliner and seats are covered with greasy finger prints. I found "extra" screws under the rear seat...no telling where those went.

-The headliner is effectively ruined...which means they'd have to replace it...which means the windshield and lane departure camera has to come out....which would be another month and would create these same problems again.

-It rained it's ass off last night even though they said it would remain inside. Saw a few drops on the inside. Nothing like it was, but it means we'd start the process all over.

-The dealer gave me a loaner...which means lemon law is a really grey area.

When I first got the truck, it sat at the dealer for 22 days because the front park assist camera was screwed up. They didn't know how to work on the truck as it was so new.

So, unfortunately this beautiful 60k truck has been nothing but a headache and 2 dealers now have given me no indication that will change.

I traded it in yesterday and will hope for the best with another manufacturer. I'll revisit Chevy in a couple of years when they work the bugs out a little more. Truth be told, the problems are what they are...it was mainly the level of service that broke the relationship for me. But hey...they did ask me to take care of them when the survey arrives. Lol.

Queue the "good riddance" comments. Lol.

Good luck with your new truck. Hopefully you have no problems.

ShamrockShooter · May 6, 2019

So, I'm gonna get a bunch of shit for this. I LOVE/LOVED my Silverado LTZ but this was the last straw.

Dealer had my truck 29 days. I picked it up yesterday morning.
-My truck is white..white sealant all over the bed liner. Not sure how that would come off.
-No sealant around the edge of the glass...a glass company did the rear window swap so they did a good job.
-Interior, headliner and seats are covered with greasy finger prints. I found "extra" screws under the rear seat...no telling where those went.
-The headliner is effectively ruined...which means they'd have to replace it...which means the windshield and lane departure camera has to come out....which would be another month and would create these same problems again.
-It rained it's ass off last night even though they said it would remain inside. Saw a few drops on the inside. Nothing like it was, but it means we'd start the process all over.
-The dealer gave me a loaner...which means lemon law is a really grey area.

When I first got the truck, it sat at the dealer for 22 days because the front park assist camera was screwed up. They didn't know how to work on the truck as it was so new.

So, unfortunately this beautiful 60k truck has been nothing but a headache and 2 dealers now have given me no indication that will change.

I traded it in yesterday and will hope for the best with another manufacturer. I'll revisit Chevy in a couple of years when they work the bugs out a little more. Truth be told, the problems are what they are...it was mainly the level of service that broke the relationship for me. But hey...they did ask me to take care of them when the survey arrives. Lol.

Queue the "good riddance" comments. Lol.

Man that sucks. What did you trade it in on? Sometimes it is better to take a loss on something like that just be rid of the headache.

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M3Master · May 6, 2019

23 hours ago, white94rx said:

Did you get killed on trade in? If I was made of money, mine would be gone already. I'm trying to get trade assistance so I won't lose my ass getting into a different truck.

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Technically yes...but it could have been worse. Part of what tarnishes this truck's history for me is that the very week I got it, a 16 year old on her phone crashed into me. Just a fender bender but did 11k worth of damage.

That being said, and given that it had a bad Carfax, I think the dealer overbid on my trade. When I delivered the truck they tried to waffle on the price but I had it in writing...too bad for them.

So, it was an LTZ, with 6385 miles. Sticker was originally 58,750. I think I paid 53,950...something like that. Dealer said there are no book values out yet so they had to take a guess. They bid 43k on it. I owed about 50k on it and I also got a diminished value check in the mail for about 4k. So, I had 3k in negative equity. The new truck I bought stickered for 73.8k. So they had PLENTY of margin in that to knock a bit off(which they should do regardless of trade but you know how that goes).

All in all, it was worth the 3k(depending on how you look at it) to my wife and I to be rid of something that has been nothing but a source of stress for the last almost 5 months. The car payment sucks anyway so may as well have something that actually sits in your driveway. Also, I got in on the 0% for truck month and that was nice timing too.

One thing I learned...and this probably isn't new...but they offer trade in price based on what you are trading for. If you trade your truck in on a 10k car, they aren't making shit on that new car so they are going to make it up by giving you crap on your trade in value. You buy a car with a lot of margin and they give you a little more for your trade to give you that warm and fuzzy.

But, I think 10k off what I paid for a used truck, w/ 6k miles AND a bad Carfax isn't terrible considering you can get a new one now for about 50k if you buy at the right time. If you wait a couple of months and the incentives start for them to get rid of the 19s to make room for the 20s, that price drops even more. You get into the territory where they can't offer you what you want for the trade because you are so close to new price at that point, no one will buy your used truck.

M3Master · May 6, 2019

15 minutes ago, ShamrockShooter said:

Man that sucks. What did you trade it in on? Sometimes it is better to take a loss on something like that just be rid of the headache.

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Exactly. Got a 2019 F-150 Limited.

I also drove the new Dodge 1500. REALLY nice truck but it's also the first year of the redesign just like the Silverado and I'm not going to sign up for that risk again. That, plus they weren't running any financing incentives. Ford had held the 0% for me. So, with the Dodge, I would have been financing a less expensive truck, for MORE...AND it would have had interest. So the less expensive truck would have been like 200 more/month give or take. We really liked the Ford(we like all 3 trucks) and it made the most sense. All in all I think we ended up financing about 68k on the Ford at 0% for 72 mo.

TB3546 · May 6, 2019

On 5/5/2019 at 7:05 AM, ShamrockShooter said:

Did they get all the sealant off they used on the first attempt?

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I looked around and don't see any sealant. Looks good so far.

OneTruck60Mexicans · May 7, 2019

Yikes. The stories shared is exactly why I decided to perform the TSB myself after discovering I had a tainted/leaking rear window as well. The estimated 1.5 hours shown to complete the TSB isn’t nearly enough time to do the repair properly.

The seal on the window seems to be doing its job (for me, at least), but I was able to clearly see the cracks in the sliding window channel allowing water to enter the cabin. I suspect this would only get worse with time as the truck shifts and flexes from daily driving. Just curious, for those of you who’ve gotten ‘revised’ windows installed, can you tell if there is a seal at the top of the rear window - or maybe a different material was used for the channel?

TB3546 · May 8, 2019

Well it rained all day. Checked the truck no leaks with the new window.

KevinTM · May 10, 2019

Today marks 14 days in the shop. They ordered new glass that got here on Monday. Ive heard about 37 excuses between then and now as to why the glass people haven’t shown up to the dealer to install. MAYBE, MAYBE, I’ll get lucky and get my truck back tomorrow. That’s if the glass people actually show up and there are no issues with the window.

For anyone in San Antonio, TX, Cavender of Boerne has been unpleasant to say the least.

white94rx · May 10, 2019

I know the feeling. AutoNation Chevrolet Northpoint in the Roswell/Alpharetta GA area sucks balls.

Tomorrow marks 3 weeks since it went back to the shop, and 32 days total. I haven't even heard from them in 2.5 weeks.

I don't even remember what my truck looks like at this point.

KevinTM · May 10, 2019

I call the dealer every day asking for an update on what was completed and next steps. I fully realize Im going to get the run around half the time, but it makes me feel better Hoping they annoyed with me calling and hurry the heck up.

Maybe I should take the loaner on a road trip this weekend and turn it back in with 3K miles.

econometrics · May 10, 2019

35 minutes ago, KevinTM said:

For anyone in San Antonio, TX, Cavender of Boerne has been unpleasant to say the least.

Wow, that’s wild. My dealer traded with them to get my RST.

Sorry!

steveved · May 10, 2019

On 5/6/2019 at 8:29 AM, M3Master said:

Exactly. Got a 2019 F-150 Limited.

I also drove the new Dodge 1500. REALLY nice truck but it's also the first year of the redesign just like the Silverado and I'm not going to sign up for that risk again. That, plus they weren't running any financing incentives. Ford had held the 0% for me. So, with the Dodge, I would have been financing a less expensive truck, for MORE...AND it would have had interest. So the less expensive truck would have been like 200 more/month give or take. We really liked the Ford(we like all 3 trucks) and it made the most sense. All in all I think we ended up financing about 68k on the Ford at 0% for 72 mo.

I bought my wife a 2019 RAM 1500 Laramie back in October for $48k after discounts. This was after visiting a Chevrolet and GMC dealership about a new 2019 to replace my 2014 Silverado LTZ. None of the GM dealers in the Raleigh, NC area would budge on their pricing back in October.

After reading about all of the issues with early build GMs, I am glad I could not get a deal. We have had our Ram for 7 months and 11k miles now. Have had zero problems. But, in fairness, I didn't get the leak prone panoramic sunroof or the 12 inch Uconnect screen which were known issues at the time.

Guess I just got lucky.

I really want to trade our 2017 Buick Regal on either a new GMC or Chevy... Because I miss my Silverado, even though it had the dreaded rear end shake. Glad I have waited. Hopefully, by the time I am ready to pull the trigger, they will have the bugs worked out of these new GMs.

Edited May 10, 2019 by steveved