Rear window leak

Demon · April 1, 2019

My Trail Boss is an LT.

Rocz3cqg · April 1, 2019

Talked to a mechanic at the dealership. He brought up the Bulletin and it stated vehicles built before Oct 18 2018 are affected by this problem.

OnTheReel · April 1, 2019

Leave it to me to have one that was built on Oct. 14th....Oh well, so far so good...

Edited April 1, 2019 by OnTheReel

white94rx · April 1, 2019

Mine was built in August 18. Dropping mine off Wednesday morning. I hope they're prepared to deal with a fellow technician.

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Demon · April 1, 2019

I don't know what the build date is on my truck but I've had it since OCT so I'm pretty sure it was built before that date.

ShamrockShooter · April 2, 2019

In addition to the water leak it was 21 degrees for the opening of trout season today and my parking sensors decided I was going to hit invisible ghosts and starting beeping non stop. Then on the way home as the 6 inches of snow was melting on the roof of my truck I was watching slow drips of water trickle down in my rearview mirror. Not a good sign considering I have not even burned through a quarter tank of gas yet!

I reached out to the contact I used with my last truck at GM Priority care and got a case number opened up. He was going to contact the district rep to see about a buy back. My main point of contention is that this is a known and documented quality control issue with certain build date trucks, and GM should be requiring dealers to verify there are no water leak issues before an early build truck still on the lot can be delivered (now that they know there is a problem).

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Rocz3cqg · April 2, 2019

The parking sensors will go off in the cold and if iced over. Pretty normal for the sensors. I would go out and heat the ones up when they come on in error and it usually fixed the problem. The problem was known once multiple maintenance reports started trickling in. Since a Recall has not been established, GM will not require the Dealers to do anything unless the user brings it to their attention. Now if the Dealership knew of a problem with that truck [actually seen water and sold it] and let you buy it, Buyback case might be stronger. Being so new and the damage done, hopefully GM and the Dealer will make it right by just exchanging like wise vehicles. But in my experience, expect the "let us fix it to your satisfaction" and present you with some certificate or discount for your troubles. If this is the case, stick to your guns and ensure every swirl, scratch, trim damage, rattle etc is taken care of. Ask them them to take it to a detail shop and have paint correction done along with ceramic coating. At the minimum they should be removing everything in the rear, including the windshield, headliner, carpet, rear window and the seats. Good Luck and keep us informed.

Edited April 2, 2019 by Rocz3cqg

CadillacLuke24 · April 2, 2019

10 hours ago, ShamrockShooter said:

In addition to the water leak it was 21 degrees for the opening of trout season today and my parking sensors decided I was going to hit invisible ghosts and starting beeping non stop. Then on the way home as the 6 inches of snow was melting on the roof of my truck I was watching slow drips of water trickle down in my rearview mirror. Not a good sign considering I have not even burned through a quarter tank of gas yet!

I reached out to the contact I used with my last truck at GM Priority care and got a case number opened up. He was going to contact the district rep to see about a buy back. My main point of contention is that this is a known and documented quality control issue with certain build date trucks, and GM should be requiring dealers to verify there are no water leak issues before an early build truck still on the lot can be delivered (now that they know there is a problem).

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Sorry to hear of your misfortune, the wanting to puke feeling is very well justified. That being said, I think you took the best course of action. Would be cool if they special ordered you a truck and gave you a nice discount, should you want to replace the TB with another TB.

ShamrockShooter · April 2, 2019

Just purely hypothetical, if GM offered you free oil changes and tire rotations for 75k miles, and extended your bumper to bumper warranty to 5 year 100k miles, and the truck was repaired, would you take that, or a new replacement truck with no extra warranty or maintenance?

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Rocz3cqg · April 2, 2019

It depends on many things whether I would choose the incentives over a new truck. You know the old saying "Things are not always greener on the other side". Your have owned your truck for a few weeks and have not done to many mods to it which would cost you to replicate or transfer. If the Dealership replaced everything and did a great job and you could not tell that a problem ever existed, I would take the Oil and Tire changes with the extended warranty. If on the other hand the Dealership did a poor job and you knew every time you walked up to the truck, I would take my chances with a new truck.

ShamrockShooter · April 2, 2019

It depends on many things whether I would choose the incentives over a new truck. You know the old saying "Things are not always greener on the other side". Your have owned your truck for a few weeks and have not done to many mods to it which would cost you to replicate or transfer. If the Dealership replaced everything and did a great job and you could not tell that a problem ever existed, I would take the Oil and Tire changes with the extended warranty. If on the other hand the Dealership did a poor job and you knew every time you walked up to the truck, I would take my chances with a new truck.

You definitely make good points. In my case I picked it up late Friday, and had the issue Sunday morning. So I didn't get a couple weeks, more like 15 miles with the vehicle.

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Rocz3cqg · April 3, 2019

Had a User Miguel [Facebook Group] report a Build Date of 1/27/2019 with water leakage that damaged his headliner

Edited April 3, 2019 by Rocz3cqg

ShamrockShooter · April 3, 2019

Had a User Miguel [Facebook Group] report a Build Date of 1/27/2019 with water leakage that damaged his headliner

Slider or Fixed window? US or Mexico build? That really sucks.

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Rocz3cqg · April 3, 2019

Well my journey starts. Vehicle at the dealership and being prepped for the water leakage test. Had talked to the mechanic and he was going to

look at it and try to seal without removing the window. If the window has to be removed, I ask them not to remove it until I talk with the dealership and

GM about authorizing a new window so the removal process is only done once and not multiple times.