The official ordering, production & delivery thread - 2019 Silverado / Sierra

[Transient]

So my dealer just called me and said they will not be able to get to my truck and a 2021 has to be ordered. They will be released and available to configure and order in 2-3 weeks. He said the bright side (if there is one) is that since I have an order in the system, the 2021 will get moved higher on the list and the expectation is an October delivery....wonder how much pricing is going to change.

About 3-4%. Seems to be the typical annual inflation rate on new vehicles. Only exception I've seen recently is the C8 Corvette.

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[rgwen]

In the middle of a pretty awful purchase experience and interested in the pro's perspective on the situation. 

 

A few days back I made a deal on a 2020 Sierra 1500 and paid cash via an official check from USAA. I will not actually take delivery on the truck until Sunday because I just got back from Iraq and am stuck in quarantine until then. I purchased the truck at a Texas dealership (where I am currently at) with the intent to drive it back to my home state, NJ. 

 

I contacted the NJ commission of motor vehicles to get the run down on what needed to happen to title and register. They told me they highly recommended that I title and register in person as wait times on having the dealership handle this for me via snail mail would exceed three months right now due to COVID. To title, they indicated that I just needed the MSO and purchase order. 

 

After communicating this to the general manager at the dealership, he told me it was against Texas law to give me the MSO. After me fact checking this, he conceded that it was just company policy not to and that he could only give me a copy only. He said the MSO contains sensitive information about the dealership which of course makes no sense in that the copy would too... After confirming with the NJ vehicle commission that they could not take a copy, I merged the dealership into the phone call and had the Manger for NJ Out of State Sales confirm this fact and indicate to the manager that this is very common practice and that the MSO is rightfully mine as a cash buyer with no lien. The dealership continued to refuse prompting NJ to tell me (with them still on the phone) that I should get a lawyer. The dealership maintains that they will not provide this and will void the sale prior to giving it to me. 

 

This is a drop in a bucket with how bad the sales experience there has been since day one, but I've also already paid, had them deliver it to an aftermarket dealer to get a pricey tonneau cover added, and it's my entire plan for transportation back east (not too mention it's a very difficult AT4 spec to locate). 

 

Pretty terrible experience after handing them a check for 60K. 

 

Interested in your thoughts 

[Transient]

In the middle of a pretty awful purchase experience and interested in the pro's perspective on the situation. 
 
A few days back I made a deal on a 2020 Sierra 1500 and paid cash via an official check from USAA. I will not actually take delivery on the truck until Sunday because I just got back from Iraq and am stuck in quarantine until then. I purchased the truck at a Texas dealership (where I am currently at) with the intent to drive it back to my home state, NJ. 
 
I contacted the NJ commission of motor vehicles to get the run down on what needed to happen to title and register. They told me they highly recommended that I title and register in person as wait times on having the dealership handle this for me via snail mail would exceed three months right now due to COVID. To title, they indicated that I just needed the MSO and purchase order. 
 
After communicating this to the general manager at the dealership, he told me it was against Texas law to give me the MSO. After me fact checking this, he conceded that it was just company policy not to and that he could only give me a copy only. He said the MSO contains sensitive information about the dealership which of course makes no sense in that the copy would too... After confirming with the NJ vehicle commission that they could not take a copy, I merged the dealership into the phone call and had the Manger for NJ Out of State Sales confirm this fact and indicate to the manager that this is very common practice and that the MSO is rightfully mine as a cash buyer with no lien. The dealership continued to refuse prompting NJ to tell me (with them still on the phone) that I should get a lawyer. The dealership maintains that they will not provide this and will void the sale prior to giving it to me. 
 
This is a drop in a bucket with how bad the sales experience there has been since day one, but I've also already paid, had them deliver it to an aftermarket dealer to get a pricey tonneau cover added, and it's my entire plan for transportation back east (not too mention it's a very difficult AT4 spec to locate). 
 
Pretty terrible experience after handing them a check for 60K. 
 
Interested in your thoughts 

Where do we start with this....

Dealerships, generally speaking, are idiots when it comes to military personnel. Different states have different laws on how military are treated, taxes, etc. The dealership relies on a computer program that doesn't take the special benefits provided to active duty military into consideration. It usually requires picking up a phone and dealing with the DMV at the other state, but they don't want to do that. I spent 2 weeks dealing with this 3 years ago at a dealership in Langhorne, PA that claimed they were seasoned pros at dealing with military personnel because of how close they are located to Joint Base Dix-McGuire-Lakehurst. I demonstrated to them that they aren't the experts they claimed to be via contacting the Utah DMV and Pennsylvania DOT. Overall, when I finished with them, the taxes and registration fees were settled, and my monthly payment dropped about $50/month. I also just did the same song and dance in July when purchasing my truck, but it only took a few days to deal with because of my previous experience.

The dealership is more than capable of dealing with your NJ registration. They have the computer programs to guide them. Any delays in getting your tags could be dealt with by the dealership giving you another temporary tag via the mail. Mine has stated they will do that for me. After all, NJ would send the dealer your license plates, and then they'd send the plates to you. It's not that hard. They just want to be dicks.

Since you've opted to go about registering the truck yourself, there are something things to be wary of. First, the sales tax of the truck is based on your residency, not where you buy it. Some states will waive taxes, but i don't think NJ is one of them. Iirc, NJ may have one of the highest vehicle sales tax rates in the country. If the dealership in TX didn't include that expense in your sales transaction, be ready to pay several thousand more out of pocket. Same with registration and licensing fees. I learned this the hard way in 2012 in Illinois.

Now, since you indicated your sale is complete, there is a sales sheet you should've been handed that outlines the sales price, VIN, buyer, seller, fees, trade in, etc. When i picked up my check from Navy Federal Credit Union, I showed them this form in order to get the check. I assume you did the same with USAA (I only have USAA Fort insurance). That sheet may suffice with the NJ DMV. Hopefully you (still) have it. It may have all the info you need.

All of this is based on the assumption that your LES indicates you're a NJ resident. If not, you're registering in the wrong state, paying the wrong fees, etc, per the Service Members Civil Relief Act (federal law).

I'll be in San Antonio in about 3 weeks. I assume you're Army, and quarantined at Fort Hood. If so, and you're still dealing with this, I'd be willing to help you out. I'll be there for about a week. I'm stopping to see family while PCSing from Norfolk, VA to San Diego. Considering the PCS drive, going from northwest San Antonio to Fort Hood isn't that big of a deal for me.

I'm not an expert, nor an attorney, but I have some experience with this. Hopefully this helps. If not, feel free to message.

Lastly, Welcome Home, and thank you for your service.

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[eppieguy]

The dealer should handle the NJ motto vehicle for you, typically the end buyer does not get the MSO in NJ, many dealers and they send you away with your vehicle and a temporary plate. I paid cash for my truck and the dealer wouldn’t give me the MSO but I just bought a off lease Jeep out of Colorado and that’s all they use is the MSO. In my opinion I’d you got the deal and truck you wanted let them take care of NJ DMV, take your temp and drive home. Just my opinion.

[Puttnutt24]

Hello,

Does anybody have any news as far as truck production as of today, August 8th?

Can anyone confirm production has indeed ramped up.

My 6.2 Double Cab RST was ordered five weeks ago, I'm not expecting it anytime soon but would like to know it is indeed coming..

No production week issued yet..

Any news/

thanks guys, stay safe..

Rich

[Transient]

Hello,
Does anybody have any news as far as truck production as of today, August 8th?
Can anyone confirm production has indeed ramped up.
My 6.2 Double Cab RST was ordered five weeks ago, I'm not expecting it anytime soon but would like to know it is indeed coming..
No production week issued yet..
Any news/
thanks guys, stay safe..
Rich

If you call GM at 1-800-222-1020 they may be able to give you an answer

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[Puttnutt24]

15 hours ago, Transient said:

If you call GM at 1-800-222-1020 they may be able to give you an answer

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Thanks!

Is this any different then inquiring through Chevy Chat?

 

[Chevyguy273]

3 hours ago, Puttnutt24 said:

Thanks!

Is this any different then inquiring through Chevy Chat?

 

Chevy Chat is hit or miss. You may get lucky and the chat person you get connected with will know how to get the information you are requesting. Or you could end up chatting with someone who just got hired that doesn’t know the difference between a Corvette and a Silverado. Good luck . 

[Transient]

Thanks!
Is this any different then inquiring through Chevy Chat?
 

Yes. It's old school, where you use a phone. [emoji23][emoji6]

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[Unique_NY]

On 8/8/2020 at 8:47 PM, Puttnutt24 said:

Hello,

Does anybody have any news as far as truck production as of today, August 8th?

Can anyone confirm production has indeed ramped up.

My 6.2 Double Cab RST was ordered five weeks ago, I'm not expecting it anytime soon but would like to know it is indeed coming..

No production week issued yet..

Any news/

thanks guys, stay safe..

Rich

Let us know what you find out if you call...my 6.2 1500 LTZ was placed on 6/12 and I was informed I will have to configure a 2021 when they come out in a few weeks and "expected" delivery of that will be in October.

[PtownVdub]

I just got notice from the dealer that my 2020 Sierra 1500 arrived at the dealership on Saturday and is going through PDI today. I will be picking it up either tomorrow or Wednesday.

 

The truck was ordered on March 12. It was built the week of June 8. ETA was July 24 but then it just sat at the port in Portland for several weeks but it is finally here! 

[Joe378]

First post on the forum.  Thanks in advance.

 

Soon to be newbie Silverado owner.  I have a deposit on a truck that is "in transit" to the dealer, was expected August 4 and had been in transit for a couple weeks prior to that.  Dealer tells me they aren't able to predict the delivery or locate the vehicle in any detail until it arrives.  Does that ring true?  I've ordered vehicles from Chevrolet previously that were much more predictable on transit time.  I guess these are unusual circumstances these days but my question is whether I should expect the dealer to have more info on the status of the truck. 

[Transient]

First post on the forum.  Thanks in advance.
 
Soon to be newbie Silverado owner.  I have a deposit on a truck that is "in transit" to the dealer, was expected August 4 and had been in transit for a couple weeks prior to that.  Dealer tells me they aren't able to predict the delivery or locate the vehicle in any detail until it arrives.  Does that ring true?  I've ordered vehicles from Chevrolet previously that were much more predictable on transit time.  I guess these are unusual circumstances these days but my question is whether I should expect the dealer to have more info on the status of the truck. 

You're right. They should. I bought an inbound truck in early July. It did take longer to arrive than the dealer thought it would take, but I was able to get weekly updates from them. They know where the truck is sitting, whether a transport truck has been assigned to deliver it, etc. Every step in the process has a 4 digit numeric code assigned to it, which GM and the dealer can check on to see what's happening.

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[childstoys]

18 hours ago, Joe378 said:

First post on the forum.  Thanks in advance.

 

Soon to be newbie Silverado owner.  I have a deposit on a truck that is "in transit" to the dealer, was expected August 4 and had been in transit for a couple weeks prior to that.  Dealer tells me they aren't able to predict the delivery or locate the vehicle in any detail until it arrives.  Does that ring true?  I've ordered vehicles from Chevrolet previously that were much more predictable on transit time.  I guess these are unusual circumstances these days but my question is whether I should expect the dealer to have more info on the status of the truck. 

Same here. Seems like the entire logistics process surrounding ordering, shipping and receiving (not just) GM vehicles is a s4!t show. I check with Chevy.com often and they are of minimal help, but it's something. My dealer hasn't been able to tell me much more. It appears once the vehicle leaves the plant Chevy.com and my dealer are kind of lost on where and when the truck will arrive to the port to shipped, or if it's shipped, or when it will be received. Also when trucks are received a lot of people have been complaining about them sitting at the distribution facility for weeks on end. 

 

It is understandable that the world is a much different place since COVID-19. That said, we live in a day of extreme amounts of technology and tracking. I have been in technology and automation for almost 20 years All of which make logistics data almost effortless from a human point of view. Pandemic or not, it is hard to believe that someone doesn't know exactly where tens to hundreds of millions of dollars of automotive inventory is, and be able to relay that information to the buyer. My guess is they don't really care enough to give that information out. And as the consumer, we will get it when we get it. 

 

Either way, my truck was produced over a month ahead of schedule. So I will just STFU, wait it out and hope I don't receive a truck riddled with issues like some I read about on here. lol

 

Good luck with the process and your truck!

[Joe378]

On 8/12/2020 at 8:36 AM, childstoys said:

Same here. Seems like the entire logistics process surrounding ordering, shipping and receiving (not just) GM vehicles is a s4!t show. I check with Chevy.com often and they are of minimal help, but it's something. My dealer hasn't been able to tell me much more. It appears once the vehicle leaves the plant Chevy.com and my dealer are kind of lost on where and when the truck will arrive to the port to shipped, or if it's shipped, or when it will be received. Also when trucks are received a lot of people have been complaining about them sitting at the distribution facility for weeks on end. 

 

It is understandable that the world is a much different place since COVID-19. That said, we live in a day of extreme amounts of technology and tracking. I have been in technology and automation for almost 20 years All of which make logistics data almost effortless from a human point of view. Pandemic or not, it is hard to believe that someone doesn't know exactly where tens to hundreds of millions of dollars of automotive inventory is, and be able to relay that information to the buyer. My guess is they don't really care enough to give that information out. And as the consumer, we will get it when we get it. 

 

Either way, my truck was produced over a month ahead of schedule. So I will just STFU, wait it out and hope I don't receive a truck riddled with issues like some I read about on here. lol

 

Good luck with the process and your truck!

I have a similar background and for any number of reasons other than merely customer service (sarcasm), it's hard to imagine that the shipping channel is that opaque.  

 

Edit: Dealer confirmed current location of vehicle at temporary storage/ distribution facility in the region awaiting inspection and sanitizing etc.  They're doing their best to expedite the process, which I appreciate.  

Edited August 13, 2020 by Joe378
updated