2017 Sierra Denali rear window EXPLODED!!!

jguzek · March 25, 2020

Good News. I just got a call from the dealership. Apparently there was a revision to bulletin N192265660 released today and now my VIN is included. (Maybe GM was listening after all, but I doubt I had anything to do with it)

Here was my message to GM earlier this week:

Good Morning GM Customer Care,

As advised I just spoke with (Dealer info omitted). He is now up to speed on my repair request/status. He is aware the vehicle has been diagnosed and parts have been ordered. All that needs to be determined now is, who is going to cover the cost, as I believe the customer should not be stuck with the $1,400 bill. As I stated before this is clearly an issue that should be covered 100% by GM under Notice N192265660. I understand my VIN is not listed, but it absolutely should be, based on the written recall symptoms, diagnosis, and photos. Please elevate my concern as needed to gain additional over site and/or audit of the recall database.

Also, as I’ve mentioned before, I’ve owned 7 GM/Chevy trucks over the past 20 years (3 of which were purchased from (Dealer info omitted), and never once have I put in a claim like this. To that end, this situation has certainly caused me to rethink my loyalty.

This is a blatant safety issue that could result in glass shattering on my child or even fire. I believe GM needs to step up and cover these repairs 100%, period!

Please review and advice how I should proceed.

Bottom line, keep hounding GM and your Dealership.

JimCost2014 · March 25, 2020

2 hours ago, jguzek said:

Good News. I just got a call from the dealership. Apparently there was a revision to bulletin N192265660 released today and now my VIN is included.   (Maybe GM was listening after all, but I doubt I had anything to do with it)

Here was my message to GM earlier this week:

Good Morning GM Customer Care,

As advised I just spoke with (Dealer info omitted).   He is now up to speed on my repair request/status. He is aware the vehicle has been diagnosed and parts have been ordered. All that needs to be determined now is, who is going to cover the cost, as I believe the customer should not be stuck with the $1,400 bill. As I stated before this is clearly an issue that should be covered 100% by GM under Notice N192265660.   I understand my VIN is not listed, but it absolutely should be, based on the written recall symptoms, diagnosis, and photos. Please elevate my concern as needed to gain additional over site and/or audit of the recall database.

Also, as I’ve mentioned before, I’ve owned 7 GM/Chevy trucks over the past 20 years (3 of which were purchased from (Dealer info omitted), and never once have I put in a claim like this.  To that end, this situation has certainly caused me to rethink my loyalty.

This is a blatant safety issue that could result in glass shattering on my child or even fire. I believe GM needs to step up and cover these repairs 100%, period!

Please review and advice how I should proceed.

Bottom line, keep hounding GM and your Dealership.

Great job!

Persistence and some hard work saved you $1400.00.

Most don't try because they assume they will lose the battle before it even starts.

GONADTOAD · April 16, 2020

GM and local dealer told me the special customer satisfaction bulletin N192265660 does not apply to my VIN

jguzek · April 16, 2020

GM and local dealer told me the special customer satisfaction bulletin N192265660 does not apply to my VIN

GT,

GM should 100% cover this repair. What Year and Model is your truck?

My advise:

- Don't give up.

- Insist GM continue to escalate your case. Ask them to audit the List of VIN's covered by the Bulletin.

- Put a claim in with NHTSA and let GM know you are doing so.

- If you haven't done so already send your pictures to GM.

It took me 3-4 follow-up calls until they finally covered my repair after telling me several times it was not covered.

Good luck.

Sent from my SM-G975U1 using Tapatalk

GONADTOAD · April 16, 2020

I agree, this should be covered 100% and I will accept no less. The vehicle in question is a 2016 GMC Sierra A/T SLT premium plus.

I am currently waiting for an escalated call back from GM recall department.

Local service advisor and GM certified technician back me fully. Service manager on the other hand has been less than helpful. Also, I suspect he is not being completely honest with me based on what kind of inquires are linked to my VIN and case number. I have also spoke with the regional Director of Service and have been unable to come to a satisfactory agreement.

Thanks for your suggestions, and I will absolutely be requesting an audit of the affected VINs

JimCost2014 · April 17, 2020

1 hour ago, GONADTOAD said:

Service manager on the other hand has been less than helpful

That is your problem, he has a lot more control in this situation the he is letting on.

That is why you are getting nowhere with DOS, the SM has already told his side of the story, which was probably not true. I might go to the GM, or the owner of the dealership for help.

GONADTOAD · April 17, 2020

SM suggested I trade it in for a brand new one with a bumper to bumper warranty. “Really good incentives.” After shutting that down he pushed hard for a comprehensive insurance claim. He proceeded to tell me to let the insurance company go after GM. I informed SM I for the most part service my own vehicles and do not value a bumper to bumper warranty.

At this point I can’t even believe what is going on.

poconojoe · April 17, 2020

I can't believe all the BS everyone has been going through. It's friggin' obvious what is happening to these windows!!

I feel for you guys while I'm keeping my fingers crossed that my full window doesn't burst one day. I saw that there are a few full windows that have done this too. I specifically don't use my rear defroster. I don't know if that helps, but I'm not taking any chances.

GONADTOAD · April 17, 2020

Almost forgot....DOS told me they would be out of business if they paid for everybody’s repairs. I informed him I wasn’t asking for him to pay for all of my repairs. I proceeded to explain I paid out of pocket to have the fluid in the 8 speed M5U exchanged for the new Mobil 1 Synthetic LV ATF HP fluid because the Dex-IV from the factory wasn’t good enough. I also mentioned I have requested no assistance on the leaky antenna or my failing transmission temperature sensor.

GONADTOAD · April 17, 2020

I would have been I much happier consumer if I would have been told to pull the fuse until this could be addressed properly.

GONADTOAD · April 17, 2020

Dex-VI* oops

Aaron Ch · April 17, 2020

1 hour ago, GONADTOAD said:

Almost forgot....DOS told me they would be out of business if they paid for everybody’s repairs. I informed him I wasn’t asking for him to pay for all of my repairs. I proceeded to explain I paid out of pocket to have the fluid in the 8 speed M5U exchanged for the new Mobil 1 Synthetic LV ATF HP fluid because the Dex-IV from the factory wasn’t good enough. I also mentioned I have requested no assistance on the leaky antenna or my failing transmission temperature sensor.

This happened to me. I have a 2017 Denali HD. Basically, there is an opening at the rear of the antenna. They need to replace it with a new antenna which has the opening at the front of the antenna. Mine was covered under warranty.

poconojoe · April 17, 2020

Speaking of the roof antenna, why the heck did they put that thing in the front like that? That's hideous! My 2016 Colorado had the antenna at the rear of the roof. It was way less noticeable.

jguzek · April 17, 2020

10 hours ago, GONADTOAD said:

I would have been I much happier consumer if I would have been told to pull the fuse until this could be addressed properly.

PM me if you need copies of the Bulletins.

On a side note, I suspect GM is staggering the roll out of certain VIN's/Vehicles to northern state sales (Increased defrost use!!), which I think is BS. I believe they're also trying to dampen the demand for repair parts by slowing the roll-out:

"Parts Pre-Ship Information – For USA and Canada Pre-shipment of limited quantities of parts numbers 84819605 and 84819606 supporting upcoming Customer Satisfaction
Bulletin N192265660 (14-19MY K2 Silverado/Sierra with Power Sliding Rear Window – RPO A48) was shipped to
Dealerships located in Alaska, Idaho, Maine, Michigan, Minnesota, Montana, New Hampshire, North Dakota, Wisconsin,
Wyoming, and Vermont. Pre-shipment is based on a fair share allocation reflecting the number of involved VINs assigned
to a Dealership. All Dealership orders for these parts placed prior to and during the pre-ship phase were be cancelled. "

It's insanity how GM is handling this.

GONADTOAD · May 17, 2020

Just got my truck back with the new revised rear window.

After several more calls and a trip back to the dealer, GM agreed to cover the repair 100%.

GMC Product Assistance Claims department had the local dealer complete a “proprietary and confidential inspection.” The inspection took two business days and the dealer was unable to provide any additional details. When I picked my vehicle up from the inspection I was given no paperwork. I signed no documents and have no record my truck was ever even in the shop. A day or so later, I was informed by PAC representative that the inspection found no defective parts or faulty equipment, but GM has decided as a one time courtesy to cover the repair costs for customer satisfaction.