2017 Sierra Denali rear window EXPLODED!!!

GMCBUCKEYE513 · October 14, 2019

Stupid question: removed the fuse for the rear defroster but when I press the button the amber light still comes on. Is that normal?

Also, in regards to my previous post - if anyone cares, I told them to not remove the rear glass and they just kept resealing the area until the leak stopped. Let hope it holds!

Thanks for the help in advance.

Dan

slide187 · October 14, 2019

The switch also controls the heated outside rear view mirrors which operate on a different fuse. So the that’s what the light indicates. That the switch has been triggered. The fuse for the rear defogger when removed only stops that from working.

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GMCBUCKEYE513 · October 14, 2019

Gotcha thanks!

Jerry Love · October 25, 2019

Same issue here, my 2016 Silverado 2500's rear window exploded after smelling smoke. Coincidentally I cleaned my interior windows the week before and notice a lot of soot on the inside of the rear window but there no signs of anything wrong, so i didn't think anything of it.

Jonezy911 · October 31, 2019

Just happened to me Sunday night! Thank god my dog wasn't in the back seat! Getting the same run around from GM, no reply till I publicly called them out on their Facebook for not acknowledging the issue in the US, got some contact now. I work in the fleet industry very close alongside the OEM's so might call in a favor or 2 to probe.

Eric Bergner · November 8, 2019

Just had the same issue happen two days ago. Drove my 8 month old to daycare, smelled plastic burning, opened the backseat driver side door and there's smoke and a tiny flame coming from just under the back window. Rush to pull my kid out in his car seat, set him on the ground and look back up to see the fire went out, but almost immediately after, the back driver side window shatters.

I drove the vehicle right to my dealer and explained the issue. Have an extended warranty on the truck, so they had someone come out and take a look this morning. Will have an assessment done on Monday and I'll know more, I guess.

Also just got done reporting the compliant to NHTSA. Would encourage you all to do the same. My VIN is not showing any recall associated, but I see there is one in Canada, which is where my vehicle was made.

doropallo · November 8, 2019

On 10/14/2019 at 11:47 AM, slide187 said:

The switch also controls the heated outside rear view mirrors which operate on a different fuse. So the that’s what the light indicates. That the switch has been triggered. The fuse for the rear defogger when removed only stops that from working.

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As long as the side mirrors still heat up I'd be OK with the rear window fuse being pulled, but I really like the mirrors defrosting.

STRMTRPR · November 12, 2019

.. just seen this recall update in myChevrolet app today.. looks like they are rolling out a fix:

1SLOW1500 · November 12, 2019

.. just seen this recall update in myChevrolet app today.. looks like they are rolling out a fix:

This was talked about but concerns of the cost in rolling out recall delayed action.

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NCPGMC · November 12, 2019

13 minutes ago, STRMTRPR said:

.. just seen this recall update in myChevrolet app today.. looks like they are rolling out a fix:

I think that was the recall that was issued in Canada...no word on the US though.

https://www.autoblog.com/2019/07/12/chevrolet-silverado-gmc-sierra-defroster-circuit-recall/

STRMTRPR · November 12, 2019

.. yes this was issued in Canada on Nov 8.. scheduled my service appointment with dealership .. recall N192270330

Edited November 12, 2019 by STRMTRPR

Jonezy911 · November 22, 2019

I'm at 1 month now with no update from GM. The dealer said even they called GM for an update and got nothing. Starting to get severely agitated. Almost going to have to make a SECOND loan and insurance payment on a truck that's stuck at the dealer!!!

1SLOW1500 · November 22, 2019

I'm at 1 month now with no update from GM. The dealer said even they called GM for an update and got nothing. Starting to get severely agitated. Almost going to have to make a SECOND loan and insurance payment on a truck that's stuck at the dealer!!! [emoji2959][emoji2959]

Take matters in your own hands. Print the recall and walk it into dealer. Document it all and if nothing said or started in 48hrs email service rep and have a claim number started. Least they can do is give a high end loaner.

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Jonezy911 · November 22, 2019

13 minutes ago, 1SLOW1500 said:

Take matters in your own hands. Print the recall and walk it into dealer. Document it all and if nothing said or started in 48hrs email service rep and have a claim number started. Least they can do is give a high end loaner.

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Dealer was instructed by GM basically not to touch the truck. I've had a claim number with GM since the morning after it happened. I've been getting to no one but voicemail for 3 days at GM. I do have a brand new loaner equal to my truck and even that was only after complaining the first 2 weeks. It's great and all but I want MY truck back. It has all my emergency equipment installed in it. a RAM is lookin pretty good after all this.

1SLOW1500 · November 22, 2019

Dealer was instructed by GM basically not to touch the truck. I've had a claim number with GM since the morning after it happened. I've been getting to no one but voicemail for 3 days at GM. I do have a brand new loaner equal to my truck and even that was only after complaining the first 2 weeks. It's great and all but I want MY truck back. It has all my emergency equipment installed in it. a RAM is lookin pretty good after all this.

Sorry but can't remember where you are at with the truck. Is fuse pulled and rear window ok or is it blown out? If window is in and fuse pulled go get truck and drive it.

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