2014-2017: DL8, DL3, Towing Mirror Upgrade – Mirrors Explained

[JoeM21]

22 minutes ago, LSUEEMBA said:

With his harness, you really can do this yourself! It's not hard AT ALL. Plug and play!

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My understanding is that with the DPS swap they already did, I now have the right harness. All I have to do it swap out the mirrors.

 

Easy, probably. A few things...

 

1. I _really_ don't want to take apart both doors on a two month old truck. I'm handy, but have never been good at "detail" work. I'm bound to break something.

2. I would still have to buy the mirrors. That's over $1,000 out of pocket.

3. As part of the sale, the dealer agreed to swap the factory DL3s for DQS. I have it in writing. That means i can get it done at no cost (depending on how you look at it, I have already paid for it). 

 

ADI did give me back the original mirrors and original harnesses. My last resort is to work a deal where I get some kind of credit/money for selling those (and the DPN mirrors) back to the dealer to pay for the DQS mirror, which it seems I can order myself. If I can break even on that, I would have to ignore #1 above and try it myself.

 

For now, I'm just hoping to get what the dealer has already agreed to. ADI is the only obstacle. If I can find the documentation to prove them wrong, problem solved.

[SirenRed16]

 
My understanding is that with the DPS swap they already did, I now have the right harness. All I have to do it swap out the mirrors.
 
Easy, probably. A few things...
 
1. I _really_ don't want to take apart both doors on a two month old truck. I'm handy, but have never been good at "detail" work. I'm bound to break something.
2. I would still have to buy the mirrors. That's over $1,000 out of pocket.
3. As part of the sale, the dealer agreed to swap the factory DL3s for DQS. I have it in writing. That means i can get it done at no cost (depending on how you look at it, I have already paid for it). 
 
ADI did give me back the original mirrors and original harnesses. My last resort is to work a deal where I get some kind of credit/money for selling those (and the DPN mirrors) back to the dealer to pay for the DQS mirror, which it seems I can order myself. If I can break even on that, I would have to ignore #1 above and try it myself.
 
For now, I'm just hoping to get what the dealer has already agreed to. ADI is the only obstacle. If I can find the documentation to prove them wrong, problem solved.

Since ADI won't do the extra work of putting on the DQS mirrors I would ask for the DQS mirrors and install them myself. Find a friend that can help you so you won't break anything.

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[Davidj101]

7 hours ago, JoeM21 said:

 

My understanding is that with the DPS swap they already did, I now have the right harness. All I have to do it swap out the mirrors.

 

Easy, probably. A few things...

 

1. I _really_ don't want to take apart both doors on a two month old truck. I'm handy, but have never been good at "detail" work. I'm bound to break something.

2. I would still have to buy the mirrors. That's over $1,000 out of pocket.

3. As part of the sale, the dealer agreed to swap the factory DL3s for DQS. I have it in writing. That means i can get it done at no cost (depending on how you look at it, I have already paid for it). 

 

ADI did give me back the original mirrors and original harnesses. My last resort is to work a deal where I get some kind of credit/money for selling those (and the DPN mirrors) back to the dealer to pay for the DQS mirror, which it seems I can order myself. If I can break even on that, I would have to ignore #1 above and try it myself.

 

For now, I'm just hoping to get what the dealer has already agreed to. ADI is the only obstacle. If I can find the documentation to prove them wrong, problem solved.

2) If you've already made the deal on the DQS mirrors, they should provide them and not charge you any more.

 

I still think you're way better off having them physically install the DQS mirrors that they promised and give you the harnesses. It's really easy to remove the door panels and swap the harnesses. Watch Phil's video a few times and follow it and you won't have any problems and I promise you won't break anything. Pick up a set of trim tools from a local auto parts store.

[Nulqqk]

Do u have a phone# or email I can reach you at

[pgamboa]

Do u have a phone# or email I can reach you at

Sent you a PM


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[JoeM21]

4 hours ago, Davidj101 said:

2) If you've already made the deal on the DQS mirrors, they should provide them and not charge you any more.

 

I still think you're way better off having them physically install the DQS mirrors that they promised and give you the harnesses. It's really easy to remove the door panels and swap the harnesses. Watch Phil's video a few times and follow it and you won't have any problems and I promise you won't break anything. Pick up a set of trim tools from a local auto parts store.

1

I hear you. That's what I am trying to do. The service department is listening and trying to cooperate.

 

The problem is ADI. The dealer is 100% dependent on ADI to provide the parts and do the work. ADI claims is it impossible to get the mirrors. They say the mirror only exist as a factory install and there is NO WAY to obtain them. They also claim that this is not a sanctioned/supported upgrade.

 

I have sent the dealer links to several authorized GM parts sites where the mirrors can be purchased. I have sent them the GM TSB for 2015 and 2016 models showing that the DL3->DQS upgrade IS sanctioned on my truck. 

 

I was just hoping someone could point me to something official (a TSB or contact info for a dealer who has done the upgrade) that would cover a 2017 model. The ADI people are being real a-holes about this and refuse to budge. If ADI won't budge, my dealer's hands are tied.

[JoeM21]

5 hours ago, SirenRed16 said:

Since ADI won't do the extra work of putting on the DQS mirrors I would ask for the DQS mirrors and install them myself. Find a friend that can help you so you won't break anything.

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The labor isn't the problem. ADI claims the DQS mirrors cannot be purchased. In their opinion, DQS only exist from the factory and there is no such thing as a DQS after the truck leaves the plant. If I order them on my own, that's over $1k out of pocket for something I have already paid for.

 

 

[SirenRed16]

 
The labor isn't the problem. ADI claims the DQS mirrors cannot be purchased. In their opinion, DQS only exist from the factory and there is no such thing as a DQS after the truck leaves the plant. If I order them on my own, that's over $1k out of pocket for something I have already paid for.
 
 

Do you still have the DPS and DL3 mirrors in your possession?

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[JoeM21]

5 minutes ago, SirenRed16 said:

Do you still have the DPS and DL3 mirrors in your possession?

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Fortunately, yes.

 

They removed the DL3s and original harnesses - I have both in a box. The new harnesses and DPNs are on the truck. From info earlier in this thread, the harnesses installed should be the correct ones for DQS.

 

I'd hate to go through the hassle, but part of my "plan B" it to sell both sets of mirrors to pay for my own purchase of the DQS mirrors.

 

It's so messed up because the dealer agreed to swap DL2 for DQS. I brought the truck in and ADI came in to do the install. The truck was ready and I got into it in the parking lot. The first clue was that the mirrors were black, not chrome. WWen I saw the power fold was gone, I knew what happened. Immediately went back to the dealer. They had no idea what I was talking about. They got ADI on the phone. It almost got ugly since the ADI person was very argumentative claiming there is no such thing as an upgrade to DQS. That was the end of August. Due to other issues with the sales department, the issue has been lingering for a while. Finally got the service manager involved and she is trying to help. Problem is that ADI claims no one can get the mirrors because they do not exist in the after market.

[SirenRed16]

Fortunately, yes.
 
They removed the DL3s and original harnesses - I have both in a box. The new harnesses and DPNs are on the truck. From info earlier in this thread, the harnesses installed should be the correct ones for DQS.
 
I'd hate to go through the hassle, but part of my "plan B" it to sell both sets of mirrors to pay for my own purchase of the DQS mirrors.
 
It's so messed up because the dealer agreed to swap DL2 for DQS. I brought the truck in and ADI came in to do the install. The truck was ready and I got into it in the parking lot. The first clue was that the mirrors were black, not chrome. WWen I saw the power fold was gone, I knew what happened. Immediately went back to the dealer. They had no idea what I was talking about. They got ADI on the phone. It almost got ugly since the ADI person was very argumentative claiming there is no such thing as an upgrade to DQS. That was the end of August. Due to other issues with the sales department, the issue has been lingering for a while. Finally got the service manager involved and she is trying to help. Problem is that ADI claims no one can get the mirrors because they do not exist in the after market.

I would go through with your plan b and when everything gets sorted out inform ADI that you completed the swap. By showing them it's possible you might help someone avoid all this when they try the same thing you did.

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[3D Sierra]

I am trying to get through reading this entire thread before asking any question, but I figure maybe i'll save some time by just asking one....  Is there a FAQ?  47 pages of posts, you must get the same questions over and over again.  I'm really interested in doing this mod...  DL3- towing upgrade.  Hopefully i'll be able to contact you to order soon.

[Davidj101]

15 hours ago, JoeM21 said:

Fortunately, yes.

 

They removed the DL3s and original harnesses - I have both in a box. The new harnesses and DPNs are on the truck. From info earlier in this thread, the harnesses installed should be the correct ones for DQS.

 

I'd hate to go through the hassle, but part of my "plan B" it to sell both sets of mirrors to pay for my own purchase of the DQS mirrors.

 

It's so messed up because the dealer agreed to swap DL2 for DQS. I brought the truck in and ADI came in to do the install. The truck was ready and I got into it in the parking lot. The first clue was that the mirrors were black, not chrome. WWen I saw the power fold was gone, I knew what happened. Immediately went back to the dealer. They had no idea what I was talking about. They got ADI on the phone. It almost got ugly since the ADI person was very argumentative claiming there is no such thing as an upgrade to DQS. That was the end of August. Due to other issues with the sales department, the issue has been lingering for a while. Finally got the service manager involved and she is trying to help. Problem is that ADI claims no one can get the mirrors because they do not exist in the after market.

Does the original sales order list the mirror upgrade specifically as DQS or power folding tow mirrors? If so, then they have the obligation to provide them.

If so, then I'd demand that the dealership have the parts department purchase the mirrors and either hand them to me or have them installed.

 

I'm not sure who ADI is or why they're involved. I assume that they're a third party installer contracted by the dealership to perform sales addons. I bet they ordered the wrong mirrors and now don't want to be stuck with them.

[pgamboa]

20 hours ago, JoeM21 said:

Fortunately, yes.

 

They removed the DL3s and original harnesses - I have both in a box. The new harnesses and DPNs are on the truck. From info earlier in this thread, the harnesses installed should be the correct ones for DQS.

 

I'd hate to go through the hassle, but part of my "plan B" it to sell both sets of mirrors to pay for my own purchase of the DQS mirrors.

 

It's so messed up because the dealer agreed to swap DL2 for DQS. I brought the truck in and ADI came in to do the install. The truck was ready and I got into it in the parking lot. The first clue was that the mirrors were black, not chrome. WWen I saw the power fold was gone, I knew what happened. Immediately went back to the dealer. They had no idea what I was talking about. They got ADI on the phone. It almost got ugly since the ADI person was very argumentative claiming there is no such thing as an upgrade to DQS. That was the end of August. Due to other issues with the sales department, the issue has been lingering for a while. Finally got the service manager involved and she is trying to help. Problem is that ADI claims no one can get the mirrors because they do not exist in the after market.

I really wish I could help.  I would even consider buying a set of DQS Mirrors and sending them to you with the correct harnesses.  Then just trade you out for your DL3 and DPN mirrors in an even swap.  Really sorry to hear all the issues you are dealing with.  I haven't been able to find any TSB that reflects the 2017.  The methods are no different for 2017, but unfortunately, it seems like ADI won't budge.

[rusty503]

I found this on eBay. Check out item #131917667572. Sold by one of the chevy dealers that is selling the centennial floor mat inserts. Possibly good for those with towing mirrors. At first I thought it was the entire mirror but looking at the Echomaster website it appears that it is just camera add ons.

 

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[JoeM21]

19 hours ago, Davidj101 said:

Does the original sales order list the mirror upgrade specifically as DQS or power folding tow mirrors? If so, then they have the obligation to provide them.

If so, then I'd demand that the dealership have the parts department purchase the mirrors and either hand them to me or have them installed.

 

I'm not sure who ADI is or why they're involved. I assume that they're a third party installer contracted by the dealership to perform sales addons. I bet they ordered the wrong mirrors and now don't want to be stuck with them.

2

Not the sales order, but I do have a "we owe" from the dealership provided at the time of sale. It specifically states the DQS mirrors. 

 

They fully acknowledge this. Their problem is they are dependent on ADI. ADI is apparently GMs 3-rd party for several things, this included. Every dealership in this area uses them. I'm not sure if it applies to all US dealerships, but I know of many in other parts of the country that go through ADI. It's a GM corporate thing, not something the dealer gets to choose.

 

There are many stores on the net about ADI claiming the install cannot be done. Prior to the 2015 model TSB that GM issued, this was not a "manufacturer approved" upgrade. Yes, you could do it yourself, but ADI/Chevy would not do it for you.

 

ADI never seems to have received the memo... and they can get pretty nasty with people who claim otherwise.

 

I have sent the dealer links to where the mirrors can be purchased along with the previous TSBs. They were surprised since ADI claims the mirrors don't exist (outside of a factory install). So far they seem willing to work towards meeting their obligation. It's ADI that's standing in the way and I'm just looking for what I can to get them to shut up and do it.