issue Diary of my Silverado's problems.

[Dnt]

No Start on a brand new truck would gall me to the point where I would not accept it either. Door paint would not be a big deal to me, it can be fixed perfectly by a highly skilled paint shop and I am sure that would be taken care of if a customer was insistent enough. The key phrase is "THAT IS NOT GOOD ENOUGH" If I were in this situation I might be enticed to put a few dollars into the pot to swap with them for a new different truck but not very much. My problem would be that the truck would piss me off every time I walked out to get into it whether it started or not but that is just me and I am a bit old and cranky anyway Groooowwwll LOL.

[Silverado Steve]

It seems like GM and the dealer het one over should the OP have to pay more for a different but similar truck.

 

I agree with DNT and allow them to fix the scratch. Is there another dealer you could go to for the starting issue?

[hopin to cash]

Question for all?

 

How well do you know your dealership?

 

If you sat down with your salesman and general manager and said the following what would there reply be?

 

customer: hi how you doing today I'm interested in your 2014 Silverado you have out there

 

salesman: great lets see what we can do for you today

 

customer: how's Mr. Doe the sales manager doing

 

salesman: let me get him quick to say hello

 

customer: hey good to see you today while I have you both here let me ask you something? If I buy that truck out there today and you guys put a 3" jagged scratch dead center of the door all the way down to the bare metal prepping it what would happen?

 

Please fill in what you feel your dealerships reaction would be here____________________________________________

[Silverado Steve]

They would say, we'll fix that up...and you wont be able to tell....we're really sorry, please give us the opportunity to make this right.

 

 

Would you accept having the truck fixed by another party? At least the door repainted at a body shop of your choice.

[cmpcpro]

It's funny though how everything looks different when your on the other side.. People can say, oh let them fix it, give them a chance, or it's not starting, go bring it in, give them a chance, etc.. But when it's happening to you, and your brand new car that you just emptied your savings account for is gone and nobody cares, it doesn't feel so cut and dry.. I think people need to stop for a moment and not just pretend to themselves that it wouldn't be such a big deal, but to really think how bad it sucks to get all excited about taking that brand new truck home, and smelling that new car smell, only to have it all taken away from you, and now your brand new truck, and all your excitement is gone, at the body shop, getting all bondo-ed up and re-painted/blended.. It's NOT a fun experience, and we, as the buyers spend ALOT of money on these vehicles, and GM as the vehicle maker, who wouldn't even sneeze at a few dozen trucks being lost could very well make good on this vehicle for a long time buyer. The truck can be fixed and sold to someone else who would be HAPPY to have it for a few grand less, and now everyone is happy, and GM only looses a couple grand in profit.. I think it's very telling how GM has let this guy go this long with this ordeal in limbo..

 

I find it funny that GM will pay these girls to come on all of these GM boards and basically give the same generic response about sending them the vin, info, etc. for help to everyone with a problem, and then they let this guy come on here and show everyone how GM treats their long time loyal customers.. Again, dealer scratching the door, not the end of the world, however I personally, would not accept delivery on that vehicle, ever. But scratch in the door AND a starting issue, after we know these trucks have starting issues, especially when he's giving it to his wife to drive. No, sorry, not acceptable. That truck should have been at the dealer the next day and a new one in his garage by nightfall. Just my opinion..

[Silverado Steve]

How is this GM fault? The dealer damaged the truck not GM. Also while there may be an issue with the truck not having been able to start, if the dealer cannot replicate the issue, how are they supposed to accurately troubleshoot it? I have had a similiar instance with my previous truck. After agreeing to buy it, the shop porter backed the Tacoma i was going through the process of purchasing into the Tacoma right next to it. The sales manager promised me they would make it right. You know what they did and i owned that truck for 7 years, never did i lose the new car feeling for the first year i owned it, and never did i regret the moment i drove it off the lot. Coming to an Internet forum has a higher chance of causing you to lose that new car feeling than any repaired scratch. Don't believe me, how many people had no idea That the border around their radio knobs were supposed to light up until they came here? Maybe the real issue here is the buyer did empty out his life savings for the truck....and all the sentiments of doing so is what is causing this whole issue to spiral out of control....maybe he had second thoughts getting rid of his perfect Camaro and this issue was all he needed to validate those beliefs? If so, thats a totally separate issue on its own. Maybe thats what the OP should be focusing on.....if his purchase was a wise idea financially? Who knows.

 

I think as a whole we put to much sentiment behind owning a car...at the end of the day, its a hunk of metal that will lose its value....its replaceable. Our vehicles will get scratches stains, dents...etc and its a well known fact dealer will lie here and there to get us to sign on that dotted line....its part of the car ownership process. You know how many times I've heard "we're losing money on this deal!" Or "we cannot go any lower on price" only for the dealer to turn around and lower the price. Im not saying treat your vehicle like garbage, im just saying at the end of the day, there are a lot more important things in life to worry about. Last story, i got a dent on my truck 2 weeks after getting it, so i got it fixed. Old Steve would of lost sleep over it, and probably of been in a bad mood of a few days. However a short trip to a local PDR guy and $55 later, all was good. When the OP is saying his health and livelihood have been affected the past 2 weeks....thats not good...over a car? Sometimes we just need to step back take a breath and put things in perspective.

[cmpcpro]

How is this GM fault? The dealer damaged the truck not GM. Also while there may be an issue with the truck not having been able to start, if the dealer cannot replicate the issue, how are they supposed to accurately troubleshoot it? I have had a similiar instance with my previous truck. After agreeing to buy it, the shop porter backed the Tacoma i was going through the process of purchasing into the Tacoma right next to it. The sales manager promised me they would make it right. You know what they did and i owned that truck for 7 years, never did i lose the new car feeling for the first year i owned it, and never did i regret the moment i drove it off the lot. Coming to an Internet forum has a higher chance of causing you to lose that new car feeling than any repaired scratch. Don't believe me, how many people had no idea That the border around their radio knobs were supposed to light up until they came here? Maybe the real issue here is the buyer did empty out his life savings for the truck....and all the sentiments of doing so is what is causing this whole issue to spiral out of control....maybe he had second thoughts getting rid of his perfect Camaro and this issue was all he needed to validate those beliefs? If so, thats a totally separate issue on its own. Maybe thats what the OP should be focusing on.....if his purchase was a wise idea financially? Who knows.

 

I think as a whole we put to much sentiment behind owning a car...at the end of the day, its a hunk of metal that will lose its value....its replaceable. Our vehicles will get scratches stains, dents...etc and its a well known fact dealer will lie here and there to get us to sign on that dotted line....its part of the car ownership process. You know how many times I've heard "we're losing money on this deal!" Or "we cannot go any lower on price" only for the dealer to turn around and lower the price. Im not saying treat your vehicle like garbage, im just saying at the end of the day, there are a lot more important things in life to worry about. Last story, i got a dent on my truck 2 weeks after getting it, so i got it fixed. Old Steve would of lost sleep over it, and probably of been in a bad mood of a few days. However a short trip to a local PDR guy and $55 later, all was good. When the OP is saying his health and livelihood have been affected the past 2 weeks....thats not good...over a car? Sometimes we just need to step back take a breath and put things in perspective.

Sure we should step back and realize it's just a car, but do we? Really? If we all did, would there still be new car dealerships? We'd all be driving junk as it would be unprofitable to build new cars anymore..

 

Like you said, Old Steve may loose sleep over a dent, so you do know how it feels. As for GM being at fault.. If we didn't know already that these trucks have issues starting, I could say fine, but they DO have starting issues, and the fact that it's not happening now, and they can't diagnose it doesn't mean it's still not their fault. Again, stuff happens, I get that, but they built it, they need to take responsibility for it. If I build a product, that doesn't work sometimes, and you bring it back, and I say, well it's not happening here, so it's not my fault. Is that correct? Unless I just don't believe you, it's still my fault, I built it. And we know they have these issues, so it's not like it's entirely unbelieveable. There was another guy on the Chevy Truck Forum that had a very similar issue, no starting, other problems, brand new 14 Silverado fully loaded. Brought it back, they couldn't figure it out, GM didn't want to replace it, people started rallying behind him and they replaced that truck right away.

 

Look, I don't want to argue over this guys truck, the bottom line I am trying to make is, while right or wrong, we do get pretty emotionally invested in these vehicles. Think about how many hours of work we have to put in just to pay for them. I don't think it's fair for a company worth millions to push a defected truck on a guy who works hard for what he has. Just try to think about how you would feel if you signed away your money and cars on a new truck that got damaged AND was defected, and now you've gone weeks without the new truck, your cars, and your money..

[Silverado Steve]

Sure we should step back and realize it's just a car, but do we? Really? If we all did, would there still be new car dealerships? We'd all be driving junk as it would be unprofitable to build new cars anymore..

 

Like you said, Old Steve may loose sleep over a dent, so you do know how it feels. As for GM being at fault.. If we didn't know already that these trucks have issues starting, I could say fine, but they DO have starting issues, and the fact that it's not happening now, and they can't diagnose it doesn't mean it's still not their fault. Again, stuff happens, I get that, but they built it, they need to take responsibility for it. If I build a product, that doesn't work sometimes, and you bring it back, and I say, well it's not happening here, so it's not my fault. Is that correct? Unless I just don't believe you, it's still my fault, I built it. And we know they have these issues, so it's not like it's entirely unbelieveable. There was another guy on the Chevy Truck Forum that had a very similar issue, no starting, other problems, brand new 14 Silverado fully loaded. Brought it back, they couldn't figure it out, GM didn't want to replace it, people started rallying behind him and they replaced that truck right away.

 

Look, I don't want to argue over this guys truck, the bottom line I am trying to make is, while right or wrong, we do get pretty emotionally invested in these vehicles. Think about how many hours of work we have to put in just to pay for them. I don't think it's fair for a company worth millions to push a defected truck on a guy who works hard for what he has. Just try to think about how you would feel if you signed away your money and cars on a new truck that got damaged AND was defected, and now you've gone weeks without the new truck, your cars, and your money..

Let me start off with, no one is arguing...merely we are all presenting a point of view and hopefully some other perspective on how the OP can resolve this ongoing issue. With that out of the way, we are on a Truck forum, where which those that come here are more than likely automotive enthusiasts who are passionate about their vehicles. Your initial statement about new cars are bought with the intent of the nostalgia of owning a new vehicle....I would not disagree one bit with your statement, but let me present to you this, what if the dealer fixed the scratch and the OP never knew it? Would it affect the overall operability of the truck? Would we be even having this discussion? So really what we don't know won't hurt us in some circumstances....hmmm, maybe that's why dealers go through so much trouble to hide the truth from us? Can you imagine had the dealer not disclosed the scratch happened at the lot, and put it off on maybe some neighborhood kid did it. Where would the OP be. It's like the saying goes, if a tree falls in the middle of a forest and no one is around, does it make a noise? I would bet 95% of car buyers would agree that if the dealer fixed the paint on the truck to their satisfaction, that it wouldn't be a deal breaker because the operational integrity and value of the truck has not been damaged. Of course there is possibly some sentimental value behind knowing there was an existing scratch. So I ask, what happens when you get that careless patron at Walmart who hits your flawless truck with a shopping cart, or the garbage truck in front of you that has debris fly out and hits the roof-line leaving a dent? Do you lose sleep over it? What's the difference where the scratch happens? My point is scratches and dents are inevitable, and here is where I would agree that if this notion eats you alive, you should probably never own anything new in life. Everything wears out, it's in line with life death and taxes. Do you think a repaired scratch will instantly cause the owner to lose the nostalgic feeling of owning a new car? Really? If it does, you need to gain some perspective on the important things in life.... I think every time he and his wife get in and smell the new car smell, some of this will be forgotten.....here is the catch with everyday this event goes on, the new car smell fades just a little more and regret starts to set in. Scratches and dents can be fixed, it happens everyday as myself and many others have said....dealers make mistakes....they fix them, life happens, accidents will happen...we choose as car owners to remain naive to that fact until it happens....heck accidents routinely happen at the manufacturing plant. The truth really is, how are you going to let it affect you? It was this that I changed my perception on new car ownership. Buying a new car is really just renting out that new nostalgia, hopefully you can hang on to it for a long time. Maybe that's why we as American's buy new cars every 4 years. A scratch pails in comparison to your health and that of your loved one's. If you keep things in the right order respectively, all will be fine. Blowing your top on the inevitable will control your life in a negative way. There are things in life we have no control over....fate and chance. Money and material objects are temporary. I truly believe once you get that first dent or scratch, the next one is more tolerable. Think of his first scratch as a mulligan as the dealer will fix it as they should.

 

Okay, with the philosophical musing aside, now to your next point of the non starting issue. You claim GM is responsible because the non starting issue becasue it is widely pandemic. Really? Where is that evidence? 8 pages of posts on an Internet forum. My trucks is 2 months old, sits outside everyday in freezing to below freezing temps and starts up every time, so did I win the luck lottery, or is my truck out of line with the many of those produced? The kicker is there is no guarantee on any vehicle of any brand that when I turn the key, it will start. I know and fully accept this. It's a game of chance to which again we are all naive until it happens. I'm not saying the OP shouldn't be concerned; however if you maintain the perspective than this is something that can be fixed, and our trucks have the ability to help you out should you get stuck at the Mall (OnStar) there's no guarantee that his replacement truck won't have the same problems. The OP signed away that gamble by buying a new model vehicle in it's first year of production. However, there are other options for the OP. How about taking the truck to another Chevy dealer and reporting the issue? That's what I would do if I didn't like the answer I got from my Service Dept. I also stand by with how can the dealer fix what they cannot find to be broken? If you've ever been in a maintenance career field (and I have in the AF) swapping parts just to get to the bottom of a problem is a careless thing and hack maintenance. If you look at this way from a purely business perspective, you would lose a lot of money and customers cause you don't ever fix the root of the problem. Why he doesn't go to another Service Dept? I think too many people feel they are married to the selling dealer when they purchase a vehicle, which is the furthest thing from reality. Dealers today are more in the business to make money than establish relationships as most dealers are part of a bigger enterprise of one of 100 dealers in a chain....it's all about volume, hence why they are probably not budging over the fact of giving the OP a new truck. It sucks I know, but it's the reality of life. The quicker we accept that as Customer's the better we are equipped to move forward. Think about every customer who comes in demanding that they get a replacement because something has failed? Dealers would all be bankrupt if the bent over backwards over the whims and wants of every customer. Sometimes delaers are helpful sometimes they are not. I'm not defending the dealer in this instance, I'm just stating reality, or the obvious. What I have found to be effective in all of this, and I go with I have never bought a vehicle from a dealer and had a bad experience with Service, and I rarely kppe the same service dept becasue I move a round a lot with the military, the main thing is to keep an open dialogue with the dealer, to which I am sure they will go to the full extent to help you out. I've always gone this route and it has never failed me. I ask go back to the first post of this thread, do you think the OP was fair an reasonable in his requests to the selling dealer? Your answer i know is yes. However, where was there a chance for the dealer to fix their mistake. The OP gave the selling dealer one option, as has many of the responders on this thread. There is or no compromise from the OP. It's new truck or bust. Anytime someone approaches a situation with a "I win you lose" proposition, it puts the other party in the defensive, and closes the lines of communication. Which the dealer has responded with. Do you think the dealer wants the OP as customer? From their perspective, it's will be an ongoing headache with the OP where there will be problems with the truck every time the OP goes to the dealer (not saying it's true, just how the dealer would think). At the bottom of this is reality based the Consumer law, which would outline the rights of the purchaser and the seller. I'm pretty confident based on what the law would state and that is that the seller has to be given a reasonable chance to repair or restore the vehicle to new operational condition. We could debate the non starting issue until we're blue, but there's 3 sides to every story. The dealer cannot verify the OPs claim on the matter. I'm not doubting the OP when he says the truck won't start, but how many times have we gone to the dealer over an issue only to have it not act up for the dealer? If the dealer doesn't know its rights which I'm sure they do by business laws of the State, do you really think the dealer comes out ahead with all of this? They are paying for a rental car for the OP, that at this point has to off exceeded what the monthly payment should be.

 

I appreciate the conversation, no one is right or wrong in their opinions in this matter, and I for am not defending the dealer as it may sound, just stating an unbiased position based on reality and past experiences. I, like everyone here wants to see the OP come out ahead and happy; however, as we have seen for those following the thread, it's not going the way we all want. At this point, it might be time for the OP to tack up this experience to some bad luck, and alter his approach and be more accepting to compromise. I hope I am wrong and the OP gets a brand new truck for his suffering.

[VMaxtastic]

^ This was the longest post Ive ever seen in forum history.

 

All I know is, They would be re painting my damn door. Period.

[Silverado Steve]

^ This was the longest post Ive ever seen in forum history.

 

All I know is, They would be re painting my damn door. Period.

Lol...yes i was on a soapbox. I think they did repaint the door.

[hopin to cash]

100% customer satisfaction, If for any reason you can not mark "5" completely satisfied to any of these questions, please contact us for the opportunity to make things right...

 

Dear dealership: am I really expected to just say a repainted door is just fine and it will make me 100% satisfied

even though the truck that at I purchased 4 hours earlier did not have one?

 

Dear GM: The very 1st time I tried to start my brand new Silverado it failed, (imagine the disappointment that very first night I just wanted to sit in my heated leather seats and think about the scratched door beside me) your own GM certified customer service manager told me there was nothing wrong with it over and over and over but 3 weeks later I am called by the regional customer service manager who tells me they are expediting a part to the dealership "quote, is missing well I mean possibly faulty that will resolve the starting issue that we are aware some of the trucks may have" Why was the truck still available for purchase and the problem not fixed prior to a customer sitting in the cold leather seats that -10 degree night the very first time and than stranding his wife alone in that back ally parking lot the 3rd time they ever tried starting the truck? (100% customer satisfaction?)

 

Was told that they would replace the truck but it was an old invoice and would be impossible to find one that had the price I purchased it at. Yet 3 weeks later one happens to drop out of thin air identical down to the penny on the invoice even though it was manufactured 2 months later. (scratched truck that won't start invoiced 12/3/2013. The found truck at the dealerships own sister location delivered on 2/10/2014) (100% customer satisfaction?)

 

This has gone on long enough:

 

24 GM vehicles purchased in the last 27 years , trades that looked as if they belonged back on the showroom floor and some did make it there

 

100% customer satisfaction on every survey turned in over the last 27 years only to be treated as just some guy who may or may not buy another vehicle from this dealership or better yet even GM the manufacture.

 

I wonder how much money General Motors has made from those 24 vehicles? I wonder how much money the dealerships have made over the years on both the new purchases and the resale of the absolutely perfect trades?

 

Yet some question why the frustration, just let it go, take your painted door truck that may or may not start and tell your wife to deal with it in that back ally parking lot every day. Yes that is 100% CUSTOMER SATISFACTION!!!

[michaeldc46]

Looks like they are working this out to your satisfaction. Had the same non start condition as you on my new truck and the dealer and GM knew of the non start issue, but does not happen on all trucks - it depends on the starter manufacturer and production date of the starter. I see where GM is expediting a new replacement starter to dealers to replace the starter. A starter manufacture date of after 12/01/2013 seems to have solved the problem for starters made at Valeo (Mexico production) and there are now replacement starters available from another supplier made in the USA.

 

I feel like you, that the problem batch of starters have been identified and no Truck should be delivered to a new customer with a starter from the problem production/supplier. For the starter to not function, it has to be cold for the problem to surface - the problem starters most likely had been manufactured in a high humidity and warm environment and then sealed up tight and the cold condenses the humidity into ice in the starter solenoid. If that same truck was sold where it did not get very cold, the moisture would eventually be "baked" out of the starter solenoid and there would be no non start issues. But there have been many non starting vehicles for us in the very cold climates and that have the "bad" starter. I have made this issue known to GM and my Dealer - when you prep. a new truck for delivery to the extreme cold climates make sure the starter build date is beyond the offending bad production dates - change the starter prior to delivery - which really is not that big of a deal.

 

Luckily my wife nor I were not stranded by this non start issue - we just could not leave the house in THAT vehicle. I have a new starter (from Valeo) installed and my truck now functions well - but the better part of 10 days and much shuttling back and forth to the dealer to get it resolved so it starts in the cold. Did not have to go through all of this ............many more on other threads here also .............GM knew .................

[Trwtow]

Looks like they are working this out to your satisfaction. Had the same non start condition as you on my new truck and the dealer and GM knew of the non start issue, but does not happen on all trucks - it depends on the starter manufacturer and production date of the starter. I see where GM is expediting a new replacement starter to dealers to replace the starter. A starter manufacture date of after 12/01/2013 seems to have solved the problem for starters made at Valeo (Mexico production) and there are now replacement starters available from another supplier made in the USA.

 

I feel like you, that the problem batch of starters have been identified and no Truck should be delivered to a new customer with a starter from the problem production/supplier. For the starter to not function, it has to be cold for the problem to surface - the problem starters most likely had been manufactured in a high humidity and warm environment and then sealed up tight and the cold condenses the humidity into ice in the starter solenoid. If that same truck was sold where it did not get very cold, the moisture would eventually be "baked" out of the starter solenoid and there would be no non start issues. But there have been many non starting vehicles for us in the very cold climates and that have the "bad" starter. I have made this issue known to GM and my Dealer - when you prep. a new truck for delivery to the extreme cold climates make sure the starter build date is beyond the offending bad production dates - change the starter prior to delivery - which really is not that big of a deal.

 

Luckily my wife nor I were not stranded by this non start issue - we just could not leave the house in THAT vehicle. I have a new starter (from Valeo) installed and my truck now functions well - but the better part of 10 days and much shuttling back and forth to the dealer to get it resolved so it starts in the cold. Did not have to go through all of this ............many more on other threads here also .............GM knew .................

so is there a build date on the starter my truck was built dec 20 but don't know when starter was made so far its always started

[michaeldc46]

If your truck has always started and it has been cold .......like 5 deg. F .........I would think you are in the clear ......also, I think the more the truck is driven the less likelihood of a problem with a no start. If you do encounter a non start issue, insist the dealer just replace the starter with one that is "in the clear" - there is a second supplier producing these starters - see the other "non start" thread for pictures of my working starter and another owner with the second supplier starter (could not make out the supplier), but GM will make sure the dealer gets the correct starter ........... do not let the dealer do an overnight "bake out" procedure - works sometimes and sometimes does not work - my dealer tried the "bake out" - worked on some vehicles he had, but not many others - more importantly did not work on mine - drive to dealer, get prepaid rental car off site, leave Truck overnight, drive back, turn in rental after brief stop at gas station to fill to starting fuel level, shuttle to dealer and then pick up truck, drive home, leave overnight in driveway, attempt to start the next morning - 26 times, started on 27th, drive back to dealer, replace starter with a new inbox replacement out of dealers stock (a crapshoot - can't find out if it is in affected production of starters), and it worked the next morning at 7 deg. F and has started consistently since. Some are on their 3rd starters unless the Dealer verifies correct starter vintage and/or production source. Get dealer to verify with GM that the correct starter will be installed .............

[Dnt]

100% customer satisfaction, If for any reason you can not mark "5" completely satisfied to any of these questions, please contact us for the opportunity to make things right...

 

Dear dealership: am I really expected to just say a repainted door is just fine and it will make me 100% satisfied

even though the truck that at I purchased 4 hours earlier did not have one?

 

Dear GM: The very 1st time I tried to start my brand new Silverado it failed, (imagine the disappointment that very first night I just wanted to sit in my heated leather seats and think about the scratched door beside me) your own GM certified customer service manager told me there was nothing wrong with it over and over and over but 3 weeks later I am called by the regional customer service manager who tells me they are expediting a part to the dealership "quote, is missing well I mean possibly faulty that will resolve the starting issue that we are aware some of the trucks may have" Why was the truck still available for purchase and the problem not fixed prior to a customer sitting in the cold leather seats that -10 degree night the very first time and than stranding his wife alone in that back ally parking lot the 3rd time they ever tried starting the truck? (100% customer satisfaction?)

 

Was told that they would replace the truck but it was an old invoice and would be impossible to find one that had the price I purchased it at. Yet 3 weeks later one happens to drop out of thin air identical down to the penny on the invoice even though it was manufactured 2 months later. (scratched truck that won't start invoiced 12/3/2013. The found truck at the dealerships own sister location delivered on 2/10/2014) (100% customer satisfaction?)

 

This has gone on long enough:

 

24 GM vehicles purchased in the last 27 years , trades that looked as if they belonged back on the showroom floor and some did make it there

 

100% customer satisfaction on every survey turned in over the last 27 years only to be treated as just some guy who may or may not buy another vehicle from this dealership or better yet even GM the manufacture.

 

I wonder how much money General Motors has made from those 24 vehicles? I wonder how much money the dealerships have made over the years on both the new purchases and the resale of the absolutely perfect trades?

 

Yet some question why the frustration, just let it go, take your painted door truck that may or may not start and tell your wife to deal with it in that back ally parking lot every day. Yes that is 100% CUSTOMER SATISFACTION!!!

Well now you do sound like the ideal GM customer WOW 24 brand new cars in the last 27 years does this dealer know that??? I had a 09 that had a lot of problems but it NEVER once failed to start, that would be the one thing that would cause me to completely walk away. Man I hope this works out where you can just step into a different truck, that is what I would want also. My 2014 has been great so far with 3k on it, I just have a couple of small issues that are hardly worth mentioning......... Please keep the forum informed of what happens very fascinating saga. Not sure exactly what the sticking point is with your dealer? Do they want you to put more money into the deal to make a trade? I cannot imagine any dealer refusing to make a GREAT deal to get you moved to a different truck. Are they wanting thousands or something? I would do it if it was 500 bucks or so just for peace of mind myself. Probably the principle of the thing though right?