issue Diary of my Silverado's problems.

[glioma]

. Its not about paint its about deception.

 

Where was the deception? In the original post, he states that

 

 

 

They inform my wife that they scratched it during washing and put a 3" deep jagged scratch in middle of door all the to the bare metal.

 

The dealership informed him that they had scratched the door.

[hopin to cash]

Thank You all for your input here and I ask we keep the thread civil. I appreciate the moderators letting it stay up here for all to follow. There will be a positive outcome to this issue and we can be proud of our GMC and Chevy trucks. I have a fiberglass cap on my GMC but my wife would like a tonneau cover for her "BRAND NEW" no repainted door's 2014 Silverado. I am now spending my time searching opinions on tonneau covers and running boards for her. Hopefully in the coming weeks we can post pictures of our GMC and Chevy trucks after a good Adam's bath which will be there choice of cosmetic detail products

 

GM customer service from this site did respond to me also and asked that I keep things rolling with my current customer service contact. I have followed there wishes and appreciated there prompt response here as well.

[robman8023]

So, what happened, exactly? I'm confused.

 

[cmpcpro]

 

So, what happened, exactly? I'm confused.

 

 

Guy bought a truck, dealer damaged it, tried to patch it up and pass it off as new. Truck happened to have a mechanical problem too, and doesn't start periodically. Dealer is trying to force truck on guy, sounds like GM is actually going to stick up for guy and not dealer.. We'll see.. Keeping fingers crossed for him. He deserves a brand new truck. I'm not saying repainting a door makes his truck any less of a truck, but it's the fact that it's been damaged AND it doesn't start half the time that is just too much to swallow.

[robman8023]

Guy bought a truck, dealer damaged it, tried to patch it up and pass it off as new. Truck happened to have a mechanical problem too, and doesn't start periodically. Dealer is trying to force truck on guy, sounds like GM is actually going to stick up for guy and not dealer.. We'll see.. Keeping fingers crossed for him. He deserves a brand new truck. I'm not saying repainting a door makes his truck any less of a truck, but it's the fact that it's been damaged AND it doesn't start half the time that is just too much to swallow.

 

No, I got all that, sorry I just wasn't sure what his "update" meant:

 

 

Thank You all for your input here and I ask we keep the thread civil. I appreciate the moderators letting it stay up here for all to follow. There will be a positive outcome to this issue and we can be proud of our GMC and Chevy trucks. I have a fiberglass cap on my GMC but my wife would like a tonneau cover for her "BRAND NEW" no repainted door's 2014 Silverado. I am now spending my time searching opinions on tonneau covers and running boards for her. Hopefully in the coming weeks we can post pictures of our GMC and Chevy trucks after a good Adam's bath which will be there choice of cosmetic detail products

 

GM customer service from this site did respond to me also and asked that I keep things rolling with my current customer service contact. I have followed there wishes and appreciated there prompt response here as well.

 

Are you saying it's in limbo still while you hash it out with your dealership and corporate GM? Where does the tonneau cover fit in? Ya lost me haha.

[hopin to cash]

Sorry got off topic there for a second. I was starting to get excited again to hopefully deck out the wife's new truck when this all done.

[ZmanII]

A couple of years ago, I bought a new GM truck that dealer had to get from a different dealer. It was raining the morning I picked the truck up, so it was hard to see the condition of it. A few hours later, it was sunny and I noticed a very poorly done repair to fix a crease in the quarter panel. I originally agreed to let them repair it because I thought I was stuck with the vehicle since I took delivery. The dealer said the previous repair was done by the other dealership and they didn't disclose the repair to them. The dealer called me the day the repair was supposed to be complete to say they needed it another 3 days to fix it because the paint didn't stick right. They were being very vague by what was meant by that, so I decided to drive the 60 miles to the dealership to see what the issue was. The truck was delivered to the body shop that we agreed to fix it an hour before I arrived there with even more damage on it. The dealer sent the truck to a different 'repair' shop that buffed through the paint down to bare medal. The poorly done bondo was still there and they hadn't attempted to paint the truck yet. I started to question which dealership did the first poorly done repair. I was beyond angry at this point and told the dealership that I will not take this vehicle back because I don't trust them to fix it properly. After a heated discusion with my salesperson and manager of the dealership, I told them they have 2 days to buy the truck back or they would have to deal with my lawyer for lemon law and fraud for not disclosing this damage prior to the sale. 2nd day, they called to tell me they are voiding the sale and I ended up ordering a new truck. I was sick to my stomach for those 2 days. My lesson learned is to never pick up a vehicle in the rain or in the dark or let a dealer do a dealer trade for the vehicle I want. I feel sorry for whomever ended up buying the truck, it was sold as a brand new vehicle with 600 miles on it. I saw the truck after it was repaired. The body shop replaced the quarter panel and didn't blend the paint into the door, the color was way off in direct sunlight. Hopefully they disclosed the repair to the purchaser!

 

My recommendation is to get a new truck. Replacing the door is probably over the lemon law threshold.

[maliburay55]

Monday night upon returning from work to be informed from wife about scratch and feeling a bit deflated from the utopia of buying a new truck I decide to pull truck in our garage to better inspect scratch and at least try out the new heated leather seats and play with infotainment center. (it was 2 degrees that night) Hit the remote start and nothing, hit again and nothing, go out and put key in truck and turn to start and nothing. So now what... I have a brand new truck sitting in my drive that has a 3" scratch supplied by the dealership and won't start compliments of GM. Start to look through owners manual for starting problems and try key again and it starts.

 

Told my wife I would read up on owners and call dealership to see if we have an issue. Tuesday afternoon 1/25/2014 wife goes to leave work and her brand new 2014 Silverado will not start. She isin a parking lot by herself at this point. She leaves truck sit for a few minutes while calling a friend to come and get her and the truck than starts with the next turn of the key.

 

Time to call dealership for me...

hi, its not you. i work for a chevy dealer & just bought a2014 silverado too, in the last 4 days it has not started 5 times. this seems to be a common problem and we have had 3 trucks this month doing the same thing. the best thing i could say to do is call roadside asst. have it towed to the dealer, gm must give you a loaner car/truck of that year or 1 year older. we think it will be a softwear up date to fix the problem.

[hopin to cash]

hi, its not you. i work for a chevy dealer & just bought a2014 silverado too, in the last 4 days it has not started 5 times. this seems to be a common problem and we have had 3 trucks this month doing the same thing. the best thing i could say to do is call roadside asst. have it towed to the dealer, gm must give you a loaner car/truck of that year or 1 year older. we think it will be a softwear up date to fix the problem.

Thank You for the information... I have relayed all the TAC teams information as well as the information supplied by others here. The last contact I had with the Service Manager he said they could find nothing wrong. I'm not sure everybody on here understood how bad the scratch was either. I am sorry I did not take pictures as it was a deep scratch maybe even dented. The GM customer service team has advised me to just hang loose until Tuesday and they will offer a resolution. They were very cooperative and seemed very understanding of my request for a new truck just not that one.

[Dnt]

Dont agree with alot here..I own three vehicles..2003 corvette,.2009 maxima and my new silverado..there all mint and no scrathes..a scratch would depreciate any of them a great deal ...paint repair is never the same.MHO

 

Im beyond anal but thats me

If you have never actually worked in a final assembly area of a car/truck manufacturing facility you have NO idea of what goes on. The chances that you have a unretouched paint job are VERY slim LOL. Every day vehicles get yanked off the final line and repainted right at what is called Inspiration Point. I will have to say that the people doing the work have the equipment and skills to do a near perfect repair and you will never know by just looking at your vehicle that anything has been done. After they leave the factory floor then as they sit in the loading lot and go onto trucks/trains etc and on to the dealers more and more get retouched. Key is to find the dealer with the skill level personnel and correct equipment to do the work correctly. If this quickvert guy has 3 vehicles it is almost a guarantee that some repaint work has already been done whether he knows it or not.

 

On the OP he is obviously angry and rightfully so and my feeling would be that I would want a new truck or just nullify the deal completely and buy a different brand etc if possible. NO Start condition is totally unacceptable that is the one thing that would cause me to never trust a vehicle from that point forward and get rid of it. Sorry GM love you baby but this no start is BS

[1997SierraSLT]

I wonder what "Inspiration Point" looks like at a Toyota, Honda, BMW, Hyundai, VW, or Audi manufacturing facility......

[cmpcpro]

Anxious to hear what has been done today with this gentleman's truck.. I think he has surely waited long enough..

[hopin to cash]

Anxious to hear what has been done today with this gentleman's truck.. I think he has surely waited long enough..

Still in limbo a little but progress and negotiations being made. I have posted over in another site and the haters are hating... I would like to copy something over from there and hope all will read with a open mind, sense of humor but still find something they can take away from it other than questions about my sanity... lol

[hopin to cash]

GM wasn't built on the back of a CEO making large amounts of money. Do you suppose in 1918 when that first truck (GM/Chevy sort of) was produced they had visions of an inspiration point where the defects gathered to be reworked? Where I work at one of GM's suppliers when we ship them a defective piece of hose that probably cost about $1.00 a foot they demand it be replaced with a high quality non-defective one... period!!! There are "CAR'S" corrective action reports to be filled out and personal accountability tracked back to the source... period!!! (as it should be)

 

How many trucks does GM produce a day, a week, a month, a year? Do you really think some vast majority reach the buying customer that have been repainted or wouldn't start? I don't think so!!!

 

Successful company's like GM are built on the customers backs and their expectations as well as the employees who produce the high quality products not the CEO.

 

It starts with the customer demanding perfection from the lowest paid person in the company "The porter".

 

The porter demanding a new stable ladder and rubberized hose nozzle to do his job from the salesman.

 

The salesmen demanding from the general manager the needs of the porter to better service there buyers.

 

The general manager demanding from the owners extra funds to buy the porter a ladder and hose.

 

This goes all the way "UP" to the CEO and board of directors, we all tend to look at it from the CEO "DOWN" when in reality it's just the opposite.

 

This chain should be the back bone of every car manufacture or any company that sells or provides any thing to any body.

 

Do you all see a connection here? You can have the greatest CEO in the world but if you have customers that are satisfied and except scratched vehicles that may or may not start you know exactly what your going to continue to get. That is not the GM that I have become fond of or expect nor should you... period!!!

 

I'm telling you all right now GM will make this right and when driving your Silverado or Sierra you can be damn proud they have and will continue to do so.

[TJay74]

I personally have worked in a GM for over a year, the same plant both of my parents worked out of for over 25 years each. Provided the assembly line worker cares about the work they do then the plants take pride in making sure the vehicle is 100% perfect coming off of the line. If the worker doesn't care then the vehicles will make it out of the plant with issues.

 

I personally caught issues with parts from suppliers while I was there, in my example it was a bad radiator hose. Reason I know is I was blamed for not installing them correctly and they were blowing off during the fill process. I am very OCD about how I work on things so I knew it was not something I had done. Management had even went to my dad and said things to him as we spoke about it while I was working the line. Then I started testing the fitment and found that even while the hose was clamped on correctly it could be pulled of by hand, seems the hose was too big for the radiator connection causing the issue.

 

Things happen, the no start issue is hard to diagnosis since they are so random, I am sure eventually the issue will be found. Stay vigilant on the dealer. It is possible they could repaint the door and you would never know, while it would be nice to have them take the truck back and get you another one I think that will be a long shot personally but who knows, it may happen.