issue Diary of my Silverado's problems.

[hopin to cash]

Saturday 1/25/2014 visit dealership with my wife and she picks out a Victory Red 2014 Silverado DBL cab. She's not a big fan of the buying/negotiate side so I tell salesman I will be back down Monday morning to purchase. We are both very excited knowing we will be adding a new truck to the stable on Monday.

Felt that negotiations/deal went fairly well as I was trading two vehicles for the truck.

2013 Chevy Camaro that had just under 8K on it for miles and was under cover in my garage (never been in rain let alone salt) Purchased it on July 2, 2012. This vehicle was taken straight from my house and put on show room floor it looked that good.

2012 Chevy Sonic that had 16K on it when traded and was in mint condition also. This vehicle was sold by the dealership on Wed. 1/29/2014.

Finished up all the paper work at about 2:00 p.m. Monday but truck was not done in the prep area yet so salesman suggested they would drop off our new truck Monday evening and also pick up both our trades.

While I was at work Monday evening at 6:30 p.m. they bring truck to our house to meet with my wife and take the trades. They inform my wife that they scratched it during washing and put a 3" deep jagged scratch in middle of door all the to the bare metal.

[dgrinnell]

That sucks... What are they doing to fix it? Did you end up taking the truck or tell them to keep it until its fixed?

[hopin to cash]

Monday night upon returning from work to be informed from wife about scratch and feeling a bit deflated from the utopia of buying a new truck I decide to pull truck in our garage to better inspect scratch and at least try out the new heated leather seats and play with infotainment center. (it was 2 degrees that night) Hit the remote start and nothing, hit again and nothing, go out and put key in truck and turn to start and nothing. So now what... I have a brand new truck sitting in my drive that has a 3" scratch supplied by the dealership and won't start compliments of GM. Start to look through owners manual for starting problems and try key again and it starts.

 

Told my wife I would read up on owners and call dealership to see if we have an issue. Tuesday afternoon 1/25/2014 wife goes to leave work and her brand new 2014 Silverado will not start. She isin a parking lot by herself at this point. She leaves truck sit for a few minutes while calling a friend to come and get her and the truck than starts with the next turn of the key.

 

Time to call dealership for me...

[seatec]

Don't even start messing around. Let them take it back and find you another one.

[hopin to cash]

It's hard for me to continue at this point so I will take a quick break and move on to Wed. 2/26/2014 shortly as the story just keeps getting worse at this point. I want so bad to post on here soon that GM and the dealership has made me 100% satisfied. I am GM guy down to the bone (over 20 new purchases over the last 27 years) but this is just spiraling out of control at this point.

[MotoMedic]

Moooooooo! (sorry... his auto-correct went with Dairy vs Diary. ha)

 

Fixed now.

[robman8023]

I'm kind of curious to hear the rest of your elusive story. So far we have a 3-inch scratch and the car won't start. Not to minimize your disappointment (I can certainly understand that), but let's keep things in perspective: they can fix the scratch and they can probably figure out what's wrong with the starter.

Given the fact, by your own admission, that you have had 20 GM products over 27 years and this is your worst experience, I'd say GM has been pretty damn amazing over the years...

PS: You will wake up from this.

['01LS1]

Take your wife down to the dealership now & go get your old vehicles back. Give them theirs & start over. I would not accept this deal as is.

[hopin to cash]

I'm kind of curious to hear the rest of your elusive story. So far we have a 3-inch scratch and the car won't start. Not to minimize your disappointment (I can certainly understand that), but let's keep things in perspective: they can fix the scratch and they can probably figure out what's wrong with the starter.

 

Given the fact, by your own admission, that you have had 20 GM products over 27 years and this is your worst experience, I'd say GM has been pretty damn amazing over the years...

 

PS: You will wake up from this.

So you would take the truck as is at this point? (painted door and only the service managers word that the truck seems fine and they can't repeat the starting issue even though it has happened twice in the first three times we needed the vehicle to start)

 

So I am to tell my wife just drive the truck and see what happens, don't worry about the starting issue when alone in the parking lot at your work?

 

I appreciate your painting of the world as we know it but I must ask has the particular situation ever happened to you?

 

Sorry about spell check "I had no idea we needed to be so intellectual on here"

[RM4665]

Starting issue, there is a bulletin for it, known issue. They replace the starter.

 

Scratch: Have them fix it and I doubt you'll notice. If you do, have them fix it again.

 

If that's all you have, feel good about it, others have it a lot worse off, enjoy our new truck.

[dirtfan21]

I'm still trying to figure out why you accepted delivery on a truck that has a 3" scratch in the door and didn't when you signed all the papers. My vehicles would still be sitting in the garage and that truck would be going straight back to where it came from.

 

I hope this works out for you but you may be stuck with it, you accepted delivery knowing of the damage. Now when it comes to the issues with remote start and the ignition the dealer needs to step up and fix it for you. The problem is they very well may be telling you the truth and couldn't duplicate the issue you were talking about. Regardless they should be on your side and attempting to help you out in this process.

[RM4665]

I would have taken the truck too, they'll fix it, they admitted responsibility.

 

For the starting issue.....http://www.gm-trucks.com/forums/topic/155893-and-the-trouble-begins-no-start/ Looks like a flash, although I was pretty sire I saw a "replace the starter"thread too.

[RM4665]

Found it.

 

http://www.gm-trucks.com/forums/topic/157318-2014-sierra-wont-crank/

[KMGZ400]

I would absolutey get rid of that truck... Accepting a new truck that they put a scratch on?!? Even worse a truck that has electrical issues? I would have zero tolerance for that and expect nothing less then another new truck. IMO

[hopin to cash]

I bought the truck, not my wife, I never told anybody I would accept the scratch. They left it at my house that way. The only thing the salesmen told my wife is that he would call and get it into the body shop. My wife never told them we would accept the truck. I guess we expect her to have told them take your truck back and leave my two cars here that Monday night in the dark while here by herself. Did I mention that when we bought the Sonic it also had a scratched bumper when we went to pick it up. They painted and we took it, what the hell you buy a $15k car you expect a scratched bumper right? When you buy a $44K Chevy Silverado you don't expect a scratched repainted door and one that won't start. Some of you are missing the point here!!! If your car buying experiences have gone like this and you just accept it you need some confidence counseling.