Radio Reception Issues

[Jesse Davidson]

Had a PM from customer care today.They are contacting my dealer for me?

don't hold your breath on it helping

[WLC]

don't hold your breath on it helping

I'am not. Just blows my mind what GM is doing to people. They can't get radios or headlights right! Need to get my leveling kit on so it at least looks like a 4 wheel drive.

[Jesse Davidson]

I'am not. Just blows my mind what GM is doing to people. They can't get radios or headlights right! Need to get my leveling kit on so it at least looks like a 4 wheel drive.

hahaha, I've now decided that I am just going to keep sending my truck in, I gave up after 4x of "normal operation" "nature of the beast" "no fix at this time" "nothing we can do" etc.... well its time to make gm spend more money on shit that they can't/won't fix

[WLC]

Customer service replied today(No permanent fix at this time). I guess there is a difference between a permanent and a temporary fix. All trucks are temporary.

[WLC]

This thread is becoming static like my radios! Noticed that my two 2014's have different reception issues. Why would this be? Build dates are not very far apart.

[tnchevy]

This, like the vibration problems, are not going to be fixed. The 2014's are going on 3 years old and if there is not a fix now there probably will not be one. I will still check in on this thread every now and then but I am not keeping my hopes up for a permanent fix.

[chuckl1218]

This thread is becoming static like my radios! Noticed that my two 2014's have different reception issues. Why would this be? Build dates are not very far apart.

 

The radios are probably different part numbers. We learned that many part numbers were used and have various software releases. Other than that, who knows? Why did the software/hardware update work better in one truck than another? No one knows yet...this may be part of the reason they can't (or won't) figure it out for us. Mine got extremely better with the newer hardware/software installation, but mine was an early build. TJAY was so frustrated with this that he got a buy back...never solved his issue either. I can live with mine, but....

[WLC]

FM still sucks

[Geiser100]

QUESTION-My FM reception isn't the best either, but my main problem is the display won't show the song/station information nine times out of ten. Anyone know how to correct this?

[Jesse Davidson]

Well, I got a call from the dealer about an hour ago. They couldn't find anything for what was happening with my radio, so they called GM to work with them. GM admitted to the issue with losing all the highs, and audio fading, saying that its a rarer issue and gave the dealer a special update to do. I said, that I knew there was an update that could be done (referring to this), and that I had heard mixed reviews on it, he then said that that one is for a different issue, and the one they did is 100% specific for the issue my radio has. So according to them, my truck is now 100% fixed, vibration and all. I'll be the judge of that, and I'll post the PI numbers for what was done when I pick the truck up tomorrow.

[tnchevy]

Hope your radio (and your vibration) got fixed. Looking forward to the work codes for the radio fix.

[Jesse Davidson]

Ok, I just picked my truck up and have a good amount of info to post for everyone.I will cover the repair attempts first, then at the bottom address more information I got from the foreman, so bear with me.

 

Vibration:

On the original pico-scope test, my truck registered 27 milli G's on a T1 (which is parts of the vehicle that rotate at tire speed). The GM threshold spec is 22 milli G's. So as it turns out, I really did have a bad tire, not by the RFB, (RFB measures the stiffness of the sidewall), but tread wise. When it was on the machine, the tire itself had lateral movement (lateral runout), so it was a manufacturing issue, and it was replaced.

 

On the second test, after getting the new tire, the truck registered 16 milli G's for the T1, although they did admit and put in writing on the service documents that it does increase in severity as the truck gets driven. Before even getting my keys, the Shop Foreman told me that I will still feel the vibration, it just won't be quite as bad. Specifically, he said that with a reading in the teens on the pico, you will still feel it, however GM doesn't consider below 22 milli G's a problem, yet the foreman agrees that feeling any vibration in a vehicle this expensive is ridiculous, and he would be as pissed as we all are.

 

As for my own road test, I was pissed off and just made the short back road trip back to my house, and didn't hit any highways. I can say however that atleast on the back roads, there is little if any improvement, possibly even slightly worse, I need to take a longer drive to rally figure it out. I will hit the highways over the next few days and report if I think it is any better then.

 

Radio:

As for the radio issue, they performed PI1374F, which is actually directed to the 2014 MY trucks that also have issues with fading radios'. This did help slightly with how the highs get lost, in the sense that it isn't quite as pronounced, but it still happens. In addition, the radio now makes an intermittent buzzing sound and gets more static than it ever used to. Thinking that maybe they took the unit out, and a connection came loose. I called them when I got home to ask if they did, and they said no, so the truck is going back on Tuesday regardless of the severity of the vibration on the highway.

 

GM Trade in:

So just for kicks, after they gave me the paperwork and said it was all fixed, I asked what they could do for me on getting me into a '16 Sierra, since my truck is now all set.... They offered 28k for my truck, and thats from a GM dealer... so even GM wont pay what the their own trucks are supposed to be worth, smdh.

 

Well maybe they can fix your radio.

Nope

 

More Info:

Jesse D, any chance you can bring this up with your newly found GM friends? See if they could tell from PICO the difference between a tire out of round or a hub out of round? If the hubs are made overseas, they may not be heat treated correctly if at all and distorting.

No, the Picoscope can not tell the difference between the tire and the hub, the hub spins at tire speed and is shown as part of a T1 Vibe, it is up to the tech to figure what part could be causing the vibration.

 

So as we know, GM lowered their RFB spec, industry standard is 30 lbs, GM has decided theirs is now 25 lbs, allegedly to try to help the vibration we all have. Mine all registered 16lbs or lower.

 

GM has set their threshold PICO number to 22 milli G's, yet the vibration will still be felt even lower than that, like my truck for example at 16 milli G's

 

GM currently has 37 PI's in their system all related to attempting to fix vibration in their SUV' and Truck' (the foreman showed me the system on the computer)

 

Some people like myself have noticed that we have paid for upgraded A/T tires, yet got Wrangler SRA' tires, a highway all season tire. Per the shop foreman, GM decided that the Wrangler SRA is an A/T tire, even though industry says its not, and neither does GoodYear for that matter. (the foreman agrees that the SRA is not an A/T tire).

 

Both the shop foreman and the sales manager I spoke with suggested continually calling GM to complain and say you're very unhappy with the trucks, and to try to make as much noise about the problems as we can.

 

NEW RECALL:

In case anyone hasn't heard it yet, GM is now recalling 1.04 million 2014 and 2015 Pickups because of faulty seat belts. check your vins everyone.

Edited April 15, 2016 by Jesse D

[tnchevy]

Thanks for the update. Just because they offered you 28k for your current truck does mean you can't get more out of it, you have to negotiate. I've bought 4 new vehicles in the last 3 years and had trade ins on 3 of them. No dealer offered me close to what any of the used vehicles were worth, especially after I haggled down the price of the new vehicle first. Just have to be persistent and if they want your business they will come up on the trade in price. You need out of that truck Jesse, it is going to give you a stroke or something.

[Jesse Davidson]

Thanks for the update. Just because they offered you 28k for your current truck does mean you can't get more out of it, you have to negotiate. I've bought 4 new vehicles in the last 3 years and had trade ins on 3 of them. No dealer offered me close to what any of the used vehicles were worth, especially after I haggled down the price of the new vehicle first. Just have to be persistent and if they want your business they will come up on the trade in price. You need out of that truck Jesse, it is going to give you a stroke or something.

I told them the only way I could do it was if I kept my current payment of 350/mo ... They came back with nearly double that and I couldn't get them lower. That 28k is in line with every other non-GM dealership ive been to and they've all said the values have been really hurt because of the vibration ( except the sales at the GM dealer) although I went back and talked to the shop foreman after and he did say it. "They have to deal with new customers looking to buy that feel it, and they won't pay with the vibe"

 

If I could trade it in, and get out of this truck for 3-4 k i would

Edited April 16, 2016 by Jesse D

[Ron.s]

I told them the only way I could do it was if I kept my current payment of 350/mo ... They came back with nearly double that and I couldn't get them lower. That 28k is in line with every other non-GM dealership ive been to and they've all said the values have been really hurt because of the vibration ( except the sales at the GM dealer) although I went back and talked to the shop foreman after and he did say it. "They have to deal with new customers looking to buy that feel it, and they won't pay with the vibe"

If I could trade it in, and get out of this truck for 3-4 k i would

Since you have a good relationship with your dealer ask them to contact the GM DMA and ask for trade assist. I don't know how much it would take to meet your needs but I have seen $3-5,000 reported. The higher number might be a last resort before GM has a buy back.