Shake or Vibration Issues

[Jesse Davidson]

 

Perhaps you had a different experience, but I recently went through the whole process. Sure it took a couple months, but in the end I got full MSRP trade on a new truck. I drove my 2014 for over 12000 miles and didn't pay a dime for it. The BBB worked out great for me.

thats awesome, I can't say I or anyone I know has had a good experience with them. Congrats though

[Bdkfl]

 

So I got the call this afternoon, the GM rep drove my truck, says he got up to about 75 MPH and claims the only vibration he felt was on the AFM. because of this, the dealer did nothing. they didn't roadforce the wheels or inspect the steering position sensor like I specifically requested they do. no examination of the drive train even though they even said the vibration is the drive train.... go figure..... their resolution is to "keep the truck in M5 so it doesn't switch to V4 and shake on the switch and when in V4 at specific speeds" the GM rep called it "the nature of the beast" and "normal operation" I tested this, and there was still vibration...

 

as for the radio, he listened and heard everything I was complaining about with the muddy, muted, faded audio and says "per bulletin ETIN PI 1288B, radio is in normal operation" the software is up to date, and they won't do anything about it.

 

I told the service rep at my dealer that if this is how GM wants to handle this, I will have to contact my attorney and file a suit/ claim against GM. He said he agrees that "this should not be normal operation" and that he "would advocate for me with GM on the radio" I proceeded to tell him how I have a 13 year old A/V receiver in my half subterranean basement with a speaker wire antenna that is mounted to the main carrying beam in the center of my house that gets better reception than my truck when in and around Boston/ Cambridge where the signals are broadcast from. he said "he didn't know the GM radios were that bad"

 

I will say that in my 2 days with the Tahoe, I felt the AFM vibe only once, there was no other Vibe issues. similarly with the radio, I only heard it fade/ muddy once in the two days.

 

I have already called my attorney, and am waiting for a call back to discuss where to go from here. this was only my second repair attempt, but with GM stating that it is "normal operation" when it clearly shouldn't be, I don't know what the next step is.

 

Sorry I can't provide any answers to anyone, but this is what GM is saying as of now.

is there another dealer you can go to?

[Jesse Davidson]

is there another dealer you can go to?

yea, there are a bunch around, but with the regional GM rep saying they won't do anything, I don't know what good that will do. Like I said, I'm hopefully going to hear back from the attorney tomorrow and will have a better idea of what they recommend, but in the mean time, I'm going to have to take a closer look at the fords. I'm nervous about the paint issues Ram is currently having, as much as I do like the truck

[abominable z71]

 

So I got the call this afternoon, the GM rep drove my truck, says he got up to about 75 MPH and claims the only vibration he felt was on the AFM. because of this, the dealer did nothing. they didn't roadforce the wheels or inspect the steering position sensor like I specifically requested they do. no examination of the drive train even though they even said the vibration is the drive train.... go figure..... their resolution is to "keep the truck in M5 so it doesn't switch to V4 and shake on the switch and when in V4 at specific speeds" the GM rep called it "the nature of the beast" and "normal operation" I tested this, and there was still vibration...

 

as for the radio, he listened and heard everything I was complaining about with the muddy, muted, faded audio and says "per bulletin ETIN PI 1288B, radio is in normal operation" the software is up to date, and they won't do anything about it.

 

I told the service rep at my dealer that if this is how GM wants to handle this, I will have to contact my attorney and file a suit/ claim against GM. He said he agrees that "this should not be normal operation" and that he "would advocate for me with GM on the radio" I proceeded to tell him how I have a 13 year old A/V receiver in my half subterranean basement with a speaker wire antenna that is mounted to the main carrying beam in the center of my house that gets better reception than my truck when in and around Boston/ Cambridge where the signals are broadcast from. he said "he didn't know the GM radios were that bad"

 

I will say that in my 2 days with the Tahoe, I felt the AFM vibe only once, there was no other Vibe issues. similarly with the radio, I only heard it fade/ muddy once in the two days.

 

I have already called my attorney, and am waiting for a call back to discuss where to go from here. this was only my second repair attempt, but with GM stating that it is "normal operation" when it clearly shouldn't be, I don't know what the next step is.

 

Sorry I can't provide any answers to anyone, but this is what GM is saying as of now.

That's absolute horse $h!t. I've owned a number of gm trucks every body style from the 1973 model on up all 4wd all lifted with larger rims and tires and none of them ever vibrated like this thing, you can't lean your head against the headrest at highway speeds without it rattling your eyeballs. My co worker has a 14 silverado CC and it's smooth as can be at all speeds. As far as driving around in 5th gear, that sounds like he flat out told you your truck is defective. I know you paid for a 6 speed and the wonderful fuel economy with plaster all over, but you can't use that last gear unless you want to trade comfort for efficiency and a poor driving experience what a load.

[Jesse Davidson]

That's absolute horse $h!t. I've owned a number of gm trucks every body style from the 1973 model on up all 4wd all lifted with larger rims and tires and none of them ever vibrated like this thing, you can't lean your head against the headrest at highway speeds without it rattling your eyeballs. My co worker has a 14 silverado CC and it's smooth as can be at all speeds. As far as driving around in 5th gear, that sounds like he flat out told you your truck is defective. I know you paid for a 6 speed and the wonderful fuel economy with plaster all over, but you can't use that last gear unless you want to trade comfort for efficiency and a poor driving experience what a load.

yea, I'm definitely not happy with GM in the least. I will hopefully be hearing from one of my attorneys (yes, I have multiple) early tomorrow so I know where to go from here. After talking to them, I will either start to move forward with suit or go trade it in for a blue oval. as I said earlier, I do like the Ram trucks, but I'm really nervous about the Paint issues they have been having, I'm super OCD about how my vehicles look, and have even the tiniest scratches repaired in a body shop, I could never deal with big paint issues. I wish I could take the Ram drivetrain, and put it in a Ford Body with the "Ram Tech" using the Chevy suspension (ride quality only, not axels rotors etc)... Ultimate Truck right there haha. unfortunately that costs alot of money

[Jesse Davidson]

So I just got off the phone with my attorney, they said as of now there is nothing we can do. Apparently in MA, GM doesn't represent themselves, they hire some huge outside firm who is "extremely difficult to deal with" and even though state law is 3 repair attempts, they basically won't do anything unless you have more than that. They also said that I would need to get some dealership to make some form of repair attempt and not say that the vibrations and radio are "normal operation" and just write me off that way, which is all I've been getting. They did say that if I really wanted to, we could do a full on lawsuit instead of a regular lemon law claim, but that it would likely take 8-10 years before it closes, and by that point I will have gotten rid of the truck anyway. They are recommending that I either keep going and complaining about it to every dealer around, or go trade it in and get something else....

 

I have friends at some news stations, maybe I should give them a call and see if they want a story about how GM refuses to recognize issues with their vehicles and repair them... I'm sue that would catch some attention from Corporate... As for now, I'm heading to a ford dealer to see what they will give me if I trade it in.

 

Or maybe I should just deal with it in M5 mode to help on the vibration and live with it.... this is beyond frustrating, any suggestions?

[mjj]

So I just got off the phone with my attorney, they said as of now there is nothing we can do. Apparently in MA, GM doesn't represent themselves, they hire some huge outside firm who is "extremely difficult to deal with" and even though state law is 3 repair attempts, they basically won't do anything unless you have more than that. They also said that I would need to get some dealership to make some form of repair attempt and not say that the vibrations and radio are "normal operation" and just write me off that way, which is all I've been getting. They did say that if I really wanted to, we could do a full on lawsuit instead of a regular lemon law claim, but that it would likely take 8-10 years before it closes, and by that point I will have gotten rid of the truck anyway. They are recommending that I either keep going and complaining about it to every dealer around, or go trade it in and get something else....

 

I have friends at some news stations, maybe I should give them a call and see if they want a story about how GM refuses to recognize issues with their vehicles and repair them... I'm sue that would catch some attention from Corporate... As for now, I'm heading to a ford dealer to see what they will give me if I trade it in.

 

Or maybe I should just deal with it in M5 mode to help on the vibration and live with it.... this is beyond frustrating, any suggestions?

That really sucks.

My dealer blamed my larger LT tires being too much for the 3.08 rear end along with the AFM for my highway speed vibs. My vib is normally not that noticeable or maybe I've just gotten used to it. But I did disable AFM with a tune after my visit to the dealer. I'd say drive it in M5 for a week to see if it actually feels better. If you think you want to keep the truck I'd think you could get a dealer to fix the radio issues. I've not heard of that being a major unsolvable issue like the vibs. Can't they just swap out the radio, antenna, etc. Seem like poor reception has gotta be fixable.

 

I'm really surprised this news hasn't gone mainstream yet. It sure needs to the way GM is treating it as if nothing is wrong.

[Jesse Davidson]

That really sucks.

My dealer blamed my larger LT tires being too much for the 3.08 rear end along with the AFM for my highway speed vibs. My vib is normally not that noticeable or maybe I've just gotten used to it. But I did disable AFM with a tune after my visit to the dealer. I'd say drive it in M5 for a week to see if it actually feels better. If you think you want to keep the truck I'd think you could get a dealer to fix the radio issues. I've not heard of that being a major unsolvable issue like the vibs. Can't they just swap out the radio, antenna, etc. Seem like poor reception has gotta be fixable.

 

I'm really surprised this news hasn't gone mainstream yet. It sure needs to the way GM is treating it as if nothing is wrong.

What my service rep said is that ALL radios with some specific package, I'm guessing the 8" screen have the reception problem, some worse than others, but they ALL have it and that putting a new unit it won't help, and because GM already said normal operation for my truck, they can't do it because they wont eat the money for something that wont fix the problem anyway.

 

As for the slight vibe, I get it at all speeds through both the steering wheel, and the brakes, I wanted they to roadforce the tires to rule out having a bad tire or 2, but they refused becaus the GM rep said its all the AFM in the drive train. I will grant them, most of the roads around here aren't the greatest, but they certainly aren't the worst I've ever been on. so I will say if all the tires checked out, I probably would have let that go and assumed it was the roads. my tires do have a relatively aggressive tread so I can understand that. Since they refused to roadforce them, I'm keeping it as a potential problem.

 

The steering wheel at highway speeds, the GM rep didn't notice/ feel it/ ignored it, so they won't even check the sensor.

 

The AFM, I have driven with it in M5 since I picked it up yesterday to keep in in V6, and other than not having the truck doing it's worst shake when dropping to V4, nothing has changed except my fuel economy. Part of the reason I took the GM with the AFM was for the ability to drop to V4 so when I'm on my long highway drives, the added fuel economy would be a nice benefit, but now I don't even get that if I want to keep the truck from shaking. Not to mention when in V4 the slight shake that is always there becomes a little more noticeable.

 

GM is completely ignoring everyone's problems saying "normal operation" I can't even begin to express how disappointed I am with them & this truck...

 

Ohh I just had a thought, maybe I should file a claim in small claims court over the radio, they aren't allowed to send a lawyer to small claims in MA, they would have to fly an engineer out, put them up and spend the time to fight me there, they may just settle and give me money for a new aftermarket radio... theres an idea hahaha

[Zero260]

Well I've lurked on this forum for a couple months. unfortunately I'm here because after leaving my truck at the dealership for 4 days they finally called back today and said GM has gotten thousands of calls about this issue and they currently have no fix for this, and they MAY in the future release a service bulletin. I'm highly skeptical though

 

on a different note I wish people on this forum would limit posting to relevant content because it has been difficult searching hundreds of pages for possible solutions.

 

just for the record my truck is a 2014 LTZ Z71 crew cab with 18" rims and the 3.42 rear end.

 

in all honesty I absolutely love the truck, but for such an expensive price this should not be an issue.

[14silverado4.3]

OK, class action lawsuit?

 

I have heard that it will hurt the resale of our trucks. Yes, it would but, for how long - and we already are seeing serious depreciation in our vehicles anyway - guessing the vibration "rumor" is already floating around the internet and other manufacturers and dealers. Hell GM wont even give full price on a buy back.

 

If it is done properly, gets some feet and media coverage - then GM and dealerships will be sitting on new and used truck inventory . The vibes are present in the 2014 and 2015, Tahoe / Silverado... what other vehicles can be in the suit?

 

Once they lose sales is when the fixes come out - or the money comes back to us for loss of value.

 

OK is my logic flawed?

[Enforcer]

So how do you like your Ram!? if you read a few pages back my experience is going sort of the way yours did except for I've had to drive mine through out this process and now have 20k miles on mine. Seeing as your dealership was always on your side and did what they could for your problem, how did that affect your buy back process? Just wondering because we just finished the final repair attempt with no improvement and are waiting on a GM rep to call us. Just curious to know if this will be a tad bit easier because my dealership is with me 100%. Glad to see someone from a while ago is still hanging around!

 

I love My Ram ! I ended up with a more equipped truck for less money, plus the (Reg Cab) is bigger the dash fits perfectly, No paint issues, more quiet interior. I had a '14 W/T Short Box 4X4 Reg, Cab with the 4.3 V-6 & 6spd Besides the vibration, they never got around to addressing why the engine would increse 300 to 400 rpm's before it would up shift or the LOUD direct injection both deemed " NORMAL " by GM...Go figure !

 

I have the same set up in my Ram, V-6 but this one has an 8spd auto, I'll admit it took some getting used to but the Ram boy's said have it for a few day's and let us know...Totally shocked but it only took an hour to figure out how it would fit my driving style.

 

I was right up front and honest and NICE with the dealer actually the Service Director ( GSM, SM, and Salesperson ) basically showed me the door to the service dept. I had already installed quite a few 'Hard adds' Wheels on OEM tires, Bug Shield, Tinted Windows, Class III Reciever Hitch & Wiring, Bedliner, Sliding Rear Window, Electronic Brake Controler.

When I was asked to produce reciepts to GM I did and after five business day's I heard nothing and had to track down my rep. just to find out after four hours of phone tag he had quit ! So the next person acknowledges that they had the copies I sent and would send out a form stating the final numbers, they then sent out paper work for some dude in Florida on a Cadillac buy back ! So another few day's go by. Then after countless times of reminding GM that they could not find me a truck that my 'Adds' would fit and DID NOT VIBRATE they have to pay for them.

After another few day's the Service Director called after speaking to the GM rep and that the dealer would put my wheels on a stock unit to help get the deal done.

 

I've had thirty years of dealership experence (15 with Chevrolet) and traded in a perfectly good '04 K-2500 Ext.Cab with 49k actual miles that I bought new, and the way I was treated by GM I will never buy another GM product again in fact My Cadillac Dealer keeps wanting to trade in my 2011 DTS with 22k on it, But I'll most likely just have him buy it or sell it myself as god forbid I have to deal with GM again.

 

The key is to remember that the dealers hands are basically tied, that is why they have to follow the " GM Procedure " and become parts replacers under GM's careful guidance. The dealer is stuck between the customer and the people that hold his franchise papers. My Service Director knows if he ever leaves this place and goes to any store but a GM I'll be there.

 

Good Luck !

Edited July 23, 2015 by Enforcer

[Jesse Davidson]

Well I've lurked on this forum for a couple months. unfortunately I'm here because after leaving my truck at the dealership for 4 days they finally called back today and said GM has gotten thousands of calls about this issue and they currently have no fix for this, and they MAY in the future release a service bulletin. I'm highly skeptical though

 

on a different note I wish people on this forum would limit posting to relevant content because it has been difficult searching hundreds of pages for possible solutions.

 

just for the record my truck is a 2014 LTZ Z71 crew cab with 18" rims and the 3.42 rear end.

 

in all honesty I absolutely love the truck, but for such an expensive price this should not be an issue.

Wait so my $58,000 truck that is less than a month old should have a properly working radio and not shake/vibrate? sorry, just being a smart*ss

 

In all seriousness though, I just got back from my local Ford dealer, and as soon as I walked in after getting out of my truck, they asked "so what don't you like? the Active Fuel Management or the Vibrations?" seriously... anyway they offered me $32,000 for my truck that is worth ALOT more, I was absolute bullsh*t and just told them if they want to give me a real deal to let me know.

 

OK, class action lawsuit?

 

I have heard that it will hurt the resale of our trucks. Yes, it would but, for how long - and we already are seeing serious depreciation in our vehicles anyway - guessing the vibration "rumor" is already floating around the internet and other manufacturers and dealers. Hell GM wont even give full price on a buy back.

 

If it is done properly, gets some feet and media coverage - then GM and dealerships will be sitting on new and used truck inventory . The vibes are present in the 2014 and 2015, Tahoe / Silverado... what other vehicles can be in the suit?

 

Once they lose sales is when the fixes come out - or the money comes back to us for loss of value.

 

OK is my logic flawed?

no, your logic is not flawed in the least, I was considering filing a suit in small claims for the max of $7,000 ($2,500 for a properly working radio, $4,500 to do my own troubleshooting on teh shaking and to help cover the depreciation that the dealer felt I was due too the issues GM has at hand. I am now saying f*ck that, and looked into some big time class action attorneys, and found a firm near me in Boston is the same one that fought Toyota on the "unintended acceleration" they had, so I am considering calling them tomorrow about filing a class action suit against GM for all of the issues we all have.

 

Does anyone have any opinions on that?

 

If interested, I can also likely get this started in the local media in Boston and I'm sure it will spread quickly. That being said, I would want to talk to the attorney first since starting a class action suit will be in the news anyway.

[Enforcer]

Here is another reason to really think out your options !

 

11:24 a.m. EDT July 23, 2015

GM beats second-quarter forecast on truck, SUV sales !

http://www.usatoday.com/story/money/cars/2015/07/23/gm-second-quarter-earnings/30557775/

 

Take the time and READ the whole article ;)

[Jesse Davidson]

Here is another reason to really think out your options !

 

11:24 a.m. EDT July 23, 2015

GM beats second-quarter forecast on truck, SUV sales !

http://www.usatoday.com/story/money/cars/2015/07/23/gm-second-quarter-earnings/30557775/

 

Take the time and READ the whole article ;)

Not sure if this is supposed to make me want to see the lawyer or not.... However the fact that GM is making so much money, while knowingly selling defective products then refusing to make the proper efforts to fix them p*sses me right the h*ll off.

[14silverado4.3]

Jesse D, take a look at your truck bed. Mine is not centered behind the cab, what does yours look like?

I took a level and checked on the rear door same spot on each side, the bed is offset about and inch in one direction. I wonder if this causing some weird harmonics