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Hello All i apologize if this information is available somewhere else on this forum. I recently had my dealer add the Remote Start to my 14 Silverado. As many around the web have mentioned, the onstar app does not automatically update to show the Remote Start options under the Key Fob tab and many have been told by onstart customer service it can not be done. I decided to go with the "Paper Trail" route and send an email from the Onstar Website. I wanted to post this to help anyone else that finds not having the remote start option as a pain in the butt. 1) Choose the "Contact Us" tab on the Onstar website. 2) Inform them that your Dealer recently added the OEM Remote Start package to your vehicle. The dealer flashed and updated the Onstar Module and suggested that you contact Onstar Tier 2 Tech would be able to update the parameters/build data of your vehicle to have the app work with the remote start. 3)Wait a day, Onstar will call you to update you that they are forwarding your request to the Tier 2 techs to update your build data. 4)Wait another day then they will call back to tell you it is complete and to log out of the app then log back in to see it. I was super surprised how easy it was to have this done as i have read many places it could not be done. I hope yall have the same success that I did.
