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General Motors I am beyond disappointed with the customer service I’ve received regarding my truck. I hope my voice gets heard in this matter. June 8th I was enjoying my Saturday, my engine made strange noises when starting my truck and stalled out on me at a light. When I started the truck again it made strange noises and started to smell funny, so I pulled over when suddenly my truck caught on fire. There could have potentially been an explosion injuring or killing me and innocent bystanders. I purchased the truck in February for 45,000$ and haven’t even put 10,000 miles on it. No assistance in putting me in a vehicle since the ordeal. I’ve been paying on the truck and the insurance. Customer service has been very rude to me. They won’t give me any information on the investigation for MY truck stating what caused the fire, however They decided to buyout the vehicle.. still waiting on an offer. I was informed that I won’t be reimbursed for anything I don’t have receipts for. I keep all my receipts in my glove box which caught on fire. Plus there’s many items I travel with that I don’t have receipts for. I had sentimental items in the truck, like a picture of my dad on the dash. Buying out the truck doesn’t cover the down payment I just put on the vehicle in February doesn’t cover all the rides I’ve had to navigate and pay for the past month and 9 days. I’ve been stuck at home all summer, no truck to take my boat out fishing. I am falling into a dark hole I’m depressed. I want my life back. I want to feel like a valued customer. #customerservice #customersatisfaction #GMC #chevy #fire #disappointed #share #like #fypviralシ
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