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My new 2021 RST 6.2 threw a P0172 this weekend so I wanted to get it in right away to have it looked at. Got to the service department when they opened and the porter came over and asked if I had an appointment to which I said no, unfortunately I have a check engine light on. He proceeded to tell me sorry sir, you have to have an appointment. To which I said, for a check engine light? He said yes, for anything….that’s the rule. So I politely asked him for the service manager and he came over. I told him I needed someone to look at my truck as it threw a code this weekend and he told me the same thing, we don’t do anything without an appointment. I asked how that is possible, I have a new vehicle that has an issue and I am supposed to be driving it on a trip tomorrow. He said they have 94 appointments today all booked up and there’s nothing he can do. If I was looking to have my oil changed or tires rotated, then yes an appointment makes sense but this is a check engine and not something that can be scheduled. I am flabbergasted that a service department won’t even take the time to read the code and see if there’s anything they can do on a nearly brand new vehicle.
