Despite a huge increase in recalls by GM brands this past year, overall satisfaction in the industry grew. GM had almost 27 million recalled vehicles in 2014. By comparison, Toyota had just 6 million.* Chris Sutton, vice president, U.S. automotive retail practice at J.D. Power commented on this, saying, “Even though recalls can create a large influx of customers into the service department and really strain capacity, automakers are better prepared to handle recalls than they were a few years ago,” Sutton went on to say,“Manufacturers have shown that it is possible to turn a potential negative into a positive when it comes to recalls if they’re done in a way that doesn’t inconvenience the customer.”
Cadillac was ranked fifth among luxury brands and above the industry average for luxury makes.
*Source - Car and Driver April 2015 p22
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